ZipRecruiter

Log In

1

Cx Analyst Job Jobs (NOW HIRING)

CX

Manager

Mundelein, IL

$116K - $118K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

CX

Manager

San Jose, CA

$133K - $136K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

CX

Manager

San Mateo, CA

$129K - $132K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

CX

Manager

San Francisco, CA

$134K - $137K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

CX

Manager

Fremont, CA

$124K - $127K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

HealthEquity

Director, CX Platform & Data Strategy

$137K - $182K/yr

This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on. This leader brings deep CX platform expertise together with ...

CX

Manager

Sonoma, CA

$127K - $130K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

Braze

CX Operations - Insights Lead

Chicago, IL

$103K - $121K/yr

The CX Operations Insights Lead will serve as a critical Individual Contributor bridging the gap ... Headcount Capacity Planning and broad Insights & Analytics. While our Resource Management team ...

CX

Manager

Santa Clara, CA

$132K - $135K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

CX

Manager

Alameda, CA

$132K - $135K/yr

CX, a Connor Group Company, is hiring experienced professionals to lead client engagements, solve ... Financial Analyst/Finance Manager (Interim): Develop and manage financial planning initiatives ...

Simmons Foods

Senior Cloud Analyst CX/DM

Rogers, AR · On-site

$73K - $97K/yr

Simmons Foods is a company focused on advancing information management capabilities, and they are seeking a Senior Cloud Analyst CX/DM to design and configure cloud-based software based on user ...

Simmons Foods

Senior Cloud Analyst CX/DM

Rogers, AR · On-site

$82K - $109K/yr

Experience with Customer Relationship Management (CRM) implementations, preferably Oracle CX ... Analyze business and system processes and suggests process improvements using business systems ...

Simmons Foods

Senior Cloud Analyst CX/DM

Rogers, AR

$82K - $109K/yr

Experience with Customer Relationship Management (CRM) implementations, preferably Oracle CX ... Analyze business and system processes and suggests process improvements using business systems ...

Braze

CX Operations - Insights Lead

New York, NY · On-site

$103K - $121K/yr

The CX Operations Insights Lead will serve as a critical Individual Contributor bridging the gap ... Headcount Capacity Planning and broad Insights & Analytics. While our Resource Management team ...

next page

Showing results 1-20

People also search for

All JobsCx Analyst Job Jobs

Cx Analyst Job information

See salary details

$38.5K

$104.8K

$130K

How much do cx analyst job jobs pay per year?

As of Jun 11, 2026, the average yearly pay for cx analyst job in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Analyst, and why are they important?

To thrive as a CX Analyst, you need strong analytical skills, experience with data interpretation, and typically a degree in business, marketing, or a related field. Familiarity with customer experience platforms, data visualization tools like Tableau or Power BI, and CRM systems is crucial. Strong communication, problem-solving abilities, and attention to detail help you translate insights into actionable recommendations. These competencies are essential for accurately assessing customer journeys and driving strategies that enhance overall customer satisfaction and business growth.

What is the difference between Cx Analyst Job vs Customer Experience Specialist?

AspectCx Analyst JobCustomer Experience Specialist
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are commonSimilar credentials; often holds degrees in marketing, communications, or business; CCXP certification beneficial
Work EnvironmentWorks within organizations analyzing customer data, feedback, and journey mappingEngages directly with customers, providing support and gathering feedback
Employer & Industry UsageUsed across industries to improve customer insights and experience strategiesCommon in retail, hospitality, and service sectors focusing on customer interactions

The Cx Analyst Job focuses on analyzing customer data and improving overall customer experience strategies, often working behind the scenes. In contrast, a Customer Experience Specialist interacts directly with customers to address issues and gather feedback. Both roles require similar credentials and are vital in enhancing customer satisfaction, but their daily tasks and focus areas differ.

What is a CX Analyst?

A CX Analyst, or Customer Experience Analyst, is a professional responsible for evaluating and improving the experiences customers have with a company’s products, services, and support channels. They collect and analyze customer feedback, track key performance indicators, and identify trends to recommend actionable improvements. CX Analysts often collaborate with various departments to ensure a seamless and positive customer journey, ultimately aiming to increase customer satisfaction and loyalty. Their work is critical in helping businesses understand the needs and expectations of their customers.

What are some common challenges faced by a CX Analyst, and how can they be effectively managed?

One common challenge for CX Analysts is synthesizing large volumes of customer feedback from multiple channels into actionable insights. Balancing quantitative data with qualitative customer stories can be complex, especially when recommendations impact several departments. To manage this, CX Analysts often use advanced analytics tools and work closely with cross-functional teams such as marketing, product, and customer support to ensure alignment. Regular communication and reporting help ensure that insights lead to real improvements in the customer experience.
More about Cx Analyst Job jobs
What cities are hiring for Cx Analyst Job jobs? Cities with the most Cx Analyst Job job openings:
What states have the most Cx Analyst Job jobs? States with the most job openings for Cx Analyst Job jobs include:
What job categories do people searching Cx Analyst Job jobs look for? The top searched job categories for Cx Analyst Job jobs are:
Cx Analyst Job jobs near you
Infographic showing various Cx Analyst Job job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Dialogflow CX Specialist

Dialogflow CX Specialist

ClinDCast LLC

Delray Beach, FL • Remote

Other

Posted 19 days ago

Job description

Job Title: Dialogflow CX Specialist

Work Mode: Remote

Job Description:

We are seeking an experienced Contact Center AI & Dialogflow CX Specialist to join our team. The ideal candidate will have deep expertise in developing Virtual Agents using Dialogflow CX, integrating AI solutions with existing telephony systems, and working with APIs and connectivity protocols. This role requires strong software development skills, with proficiency in programming languages such as C++, Python, and JavaScript, to create seamless and efficient AI-powered customer service solutions.

Key Responsibilities:

Design, develop, and deploy Virtual Agents using Dialogflow CX.

Integrate AI-driven Virtual Agents with existing contact center solutions.

Implement and optimize telephony integrations for Virtual Agent interactions.

Utilize APIs and SDKs to connect Virtual Agents with business services and applications.

Develop custom software solutions using C++, Python, JavaScript, and other relevant technologies.

Work with connectors and connectivity protocols to ensure seamless integration between Virtual Agents and enterprise platforms.

Optimize AI models and Natural Language Processing (NLP) capabilities for enhanced customer interactions.

Troubleshoot and resolve technical issues related to AI solutions and integrations.

Stay up to date with advancements in AI, Dialogflow CX, and Contact Center technologies.

Qualifications & Requirements:

Proven experience with Contact Center AI and Dialogflow CX.

Dialogflow CX Certified Expert preferred.

Strong background in software development with proficiency in C++, Python, JavaScript, or similar languages.

Experience integrating Virtual Agents with telephony systems.

Hands-on experience with API development, connectors, and connectivity protocols.

Understanding of cloud-based AI services and platforms.

Strong analytical, problem-solving, and debugging skills.

Excellent communication and collaboration abilities.

Preferred Qualifications:

Experience working with cloud platforms such as Google Cloud, AWS, or Azure.

Familiarity with speech recognition, text-to-speech, and AI-driven customer support technologies.

Knowledge of customer experience (CX) best practices and optimization techniques.

This is a remote position.

ClinDCast logo

About ClinDCast

Sourced by ZipRecruiter

ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Wesley Chapel, FL, US

Social media

Twitter

View All ClinDCast Jobs

Apply