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Cvs Call Center Jobs in Indiana (NOW HIRING)

CVS Health

Center Operations Supervisor

Gary, IN

$43K - $85K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Center Operations Supervisor Company: Oak Street Health Role Description: Center Operations ...

CVS Health

Practice Manager

South Bend, IN · On-site

$46K - $91K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture ...

All JobsCvs Call Center JobsCvs Call Center Jobs in Indiana

Cvs Call Center information

See Indiana salary details

$10

$16

$23

How much do cvs call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for cvs call center in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are CVS call center jobs?

CVS call center jobs involve assisting customers over the phone or through digital channels with questions about prescriptions, insurance, benefits, orders, and CVS services. Call center representatives handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. These roles require good communication skills, patience, and the ability to work in a fast-paced environment. Employees are often trained on CVS systems and policies to provide accurate and helpful support.

What is the difference between Cvs Call Center vs Customer Service Representative?

AspectCvs Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often in a corporate officeRetail or office environment, interacting directly with customers
Industry UsageHealthcare, retail, and pharmacy sectorsRetail, telecommunications, banking, and healthcare
Job FocusHandling inbound/outbound calls, resolving issuesAssisting customers, processing transactions, providing info

Both roles involve customer interaction and require similar credentials. Cvs Call Center positions typically focus on call handling within healthcare or retail sectors, often in a dedicated call center environment. Customer Service Representatives work directly with customers in retail or service settings, providing assistance face-to-face or via phone. While their duties overlap, the setting and industry focus distinguish them.

What are the key skills and qualifications needed to thrive as a CVS Call Center Representative, and why are they important?

To thrive as a CVS Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure efficient service delivery, customer satisfaction, and a positive company reputation.

What are some common challenges faced by CVS Call Center representatives, and how can they be addressed?

CVS Call Center representatives often encounter challenges such as handling high call volumes, managing complex customer issues, and adapting to evolving procedures or systems. To address these challenges, team members receive comprehensive training, have access to robust knowledge bases, and benefit from ongoing support from supervisors and peers. Additionally, representatives are encouraged to practice active listening and empathy to ensure customer concerns are resolved efficiently, contributing to a positive team environment and customer experience.
What are popular job titles related to Cvs Call Center jobs in Indiana? For Cvs Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cvs Call Center jobs in Indiana look for? The top searched job categories for Cvs Call Center jobs in Indiana are:
Cvs Call Center jobs near you
Infographic showing various Cvs Call Center job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.
Center Operations Supervisor

Center Operations Supervisor

CVS Health

Indianapolis, IN

$43K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,317 frontline employees who took The Breakroom Quiz

88th of 109 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Center Operations Supervisor

Company: Oak Street Health

Role Description:

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities:

  • Support front desk coverage and contribute to service teamwork
  • Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
  • Monitor provider schedules daily to ensure smooth flow of patient visits
  • Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
  • Complete daily operational rounds to confirm foundational activities have been completed
  • Monitor outstanding work queues, checklists and other performance indicators
  • Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
  • Help maintain the welcome space and community room to promote a positive patient experience and support growth
  • Own facilities management to keep the center safe, clean, and functional
  • Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
  • As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
  • Leverage practice dashboards and reports to identify areas for operational improvement
  • Structure and facilitate service and clinical team huddles
  • Engage in service recovery efforts, as needed and facilitate resolution
  • Champion new initiatives as workflows are improved and new services are added
  • Champion organizational operating procedures
  • De-escalate conflict as it arises, and seek resolution
  • Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
  • Other duties, as assigned


What are we looking for?

  • An exceptional ability to solve problems and think critically
  • Strong collaboration skills and demonstrated success working within a team
  • A flexible and positive attitude
  • Ability to work in a fast-paced, often ambiguous environment
  • A proactive and adaptable working style; able to take ownership of tasks
  • 2+ years professional experience in a customer service setting
  • 1+ year experience leading a team preferred
  • Proficient PC skills
  • Associate's degree required, Bachelor's degree preferred
  • US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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