ZipRecruiter

Log In

1

Cvs Call Center Jobs in Indiana (NOW HIRING)

CVS Health

Center Operations Supervisor

Mishawaka, IN

$43K - $76K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Center Operations Supervisor Oak Street Health is a rapidly growing, innovative company of ...

Indiana UniversityHealth

Hospitalist

Indianapolis, IN · On-site

... center * Medical co-management with multiple surgical services including PVS, CVS, General Surgery ... H1-B Call or text for compensation details Community Description Indianapolis, Indiana , the 17th ...

All JobsCvs Call Center JobsCvs Call Center Jobs in Indiana

Cvs Call Center information

See Indiana salary details

$10

$16

$23

How much do cvs call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cvs call center in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is a CVS call center job?

CVS call center jobs involve assisting customers over the phone or through digital channels with questions about prescriptions, insurance, benefits, orders, and CVS services. Call center representatives handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. These roles require good communication skills, patience, and the ability to work in a fast-paced environment. Employees are often trained on CVS systems and policies to provide accurate and helpful support.

What are the key skills and qualifications needed to thrive as a CVS call center representative?

To thrive as a CVS Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude are crucial soft skills that help build rapport and resolve issues effectively. These skills ensure efficient service delivery, customer satisfaction, and a positive company reputation.

What are some common challenges faced by CVS call center representatives, and how can they be addressed?

CVS Call Center representatives often encounter challenges such as handling high call volumes, managing complex customer issues, and adapting to evolving procedures or systems. To address these challenges, team members receive comprehensive training, have access to robust knowledge bases, and benefit from ongoing support from supervisors and peers. Additionally, representatives are encouraged to practice active listening and empathy to ensure customer concerns are resolved efficiently, contributing to a positive team environment and customer experience.

What is the difference between Cvs Call Center vs Customer Service Representative?

AspectCvs Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often in a corporate officeRetail or office environment, interacting directly with customers
Industry UsageHealthcare, retail, and pharmacy sectorsRetail, telecommunications, banking, and healthcare
Job FocusHandling inbound/outbound calls, resolving issuesAssisting customers, processing transactions, providing info

Both roles involve customer interaction and require similar credentials. Cvs Call Center positions typically focus on call handling within healthcare or retail sectors, often in a dedicated call center environment. Customer Service Representatives work directly with customers in retail or service settings, providing assistance face-to-face or via phone. While their duties overlap, the setting and industry focus distinguish them.

What are popular job titles related to Cvs Call Center jobs in Indiana?

For Cvs Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Cvs Call Center jobs in Indiana look for?

The top searched job categories for Cvs Call Center jobs in Indiana are:

Cvs Call Center jobs near you
Infographic showing various Cvs Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Claims Call Centre Representative

Zurich NA

Indianapolis, IN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Zurich North America rating

8.3

Company rating: 8.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

128th of 308 rated insurance

Job description

Claims Call Centre Representative

135927

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remotely from your home office. This role offers in-depth training that covers everything you'll need to get started.

Responsibilities include:

  • Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.

  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

  • Provide feedback and recommendations to the team to improve the quality of customer care.

  • Follow procedures to ensure adherence to the company's risk and compliance policies.

Highlights:

  • Available shifts start between 8:30 am to 10:00 am (Central Standard Time)

  • Work remotely (100%)

  • Annual Merit Increase & Bonus Opportunity

  • Amazing PTO

  • 401K Match

  • Career mobility

  • Medical, Vision & Dental

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support area

  • OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

  • AND

  • 6 months or more of customer service experience

  • Data entry experience

Work from home office requirements:

  • Designated workspace free from noise and other distractions

  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

  • 6 months or more of call center experience

  • Strong data entry skills and the ability to type 32 WPM or more

  • Demonstrated proficiency in Windows based operating systems and Microsoft office

  • Ability to navigate multiple computer screens and browsers quickly and accurately

  • Strong comprehension skills, professional demeanor

  • Solid oral & written communication skills

  • Demonstrated strong attention to detail and solid problem-solving skills

  • Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $17.79 - $21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

EOE Disability / Veterans

What Zurich North America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply