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Customer Support Jobs in Renton, WA (NOW HIRING)

Gradial

Customer Support Engineering Lead

Seattle, WA · On-site

$185/hr

The Role Gradial is hiring our first Customer Support Engineering Lead to own and automate the post-onboarding support experience for production customers. This is a customer-facing role for someone ...

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All JobsCustomer Support JobsCustomer Support Jobs in Renton, WA

Customer Support information

See Renton, WA salary details

$13

$21

$31

How much do customer support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer support in Renton, WA is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.51 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Renton, WA? The most popular types of Customer Support jobs in Renton, WA are:
What job categories do people searching Customer Support jobs in Renton, WA look for? The top searched job categories for Customer Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Support jobs? Cities near Renton, WA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,909 per year, or $21.6 per hour.

Portuguese Customer Support Agent - (Bench Team)

Only External Postings

Bellevue, WA • On-site

$19.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.
What does Blueprint do?
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
Why Blueprint?
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.
What will I be doing?
Blueprint is looking for a Customer Support Agent Bench Team (Portuguese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.
Duties/Responsibilities:
  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
  • Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
  • Monitor client facing tools (MatterMost) and keep up with client updates and directives
  • Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.
  • Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
  • May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
  • Be a champion of Blueprint's core values by amplifying those behaviors in the day to day
  • May be assigned to assist in other ticket queues as needed
  • Additional duties and special projects as assigned

Education and Experience:
  • One year or more customer service experience or equivalent required
  • Associates degree or equivalent or relevant experience. Bachelor's degree preferred
  • Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
  • Some online game knowledge and experience preferred

Required Skills/Abilities:
  • Ability to maintain composure in stressful situations
  • Have a customer focus mindset - career orientation towards customer service.
  • Excellent verbal and written communication skills.
  • Written fluency in Portuguese & English languages
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to maintain client productivity standards

Preferred Qualifications:
  • Knowledge of Accounts tickets
  • Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.
For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Essential Functions:
Availability:
  • Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.
  • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

Physical Requirements:
  • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
  • Ability to sit at a workstation for extended periods, engaging with content on a monitor.
  • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration:
  • Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.
  • Role may require the ability to communicate in written form other languages as specified based on engagement requirements.
  • Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management:
  • Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.

Accessibility Accommodations:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position
Location: Hybrid (Work from home and in-office located in Bellevue, WA)

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