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Customer Support Operations Manager Jobs in Dallas, TX

GLORY

Customer Support Specialist

Carrollton, TX · On-site

$19.35/hr

... operation, and supporting technicians in the field to ensure timely and effective problem ... management systems. • Follow established protocols and scripts to resolve common issues. • ...

Millbrook Support Services

Be Seen First

Operations Manager

Lancaster, TX · On-site

$100K - $130K/yr

Millbrook Support Services is a veteran-owned provider of healthcare and pharmacy operations ... Our guiding principle "We Work for You" applies equally to our federal customer and to the people ...

Pye-Barker Fire & Safety

Customer Support

Grapevine, TX · On-site

$14.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Perform other duties assigned by management. Education/Qualification: * High school diploma or ...

Alphabe Insight Inc

Customer Support Specialist

Fort Worth, TX · On-site

$17.25 - $23.25/hr

Identify recurring customer issues and provide feedback to management for process improvements ... Proven experience in a customer support role or similar position. * Exceptional communication ...

Glory & Co.

Customer Support Specialist

Carrollton, TX · On-site

$17.25 - $23.50/hr

Diagnose and troubleshoot hardware and software issues remotely. Assist users with operational ... Document and track issues using help desk software and problem management systems. Follow ...

Pinnacle Propane

Operations Manager

Wylie, TX · On-site

Operations Manager Department: Operations FLSA Status: Exempt (Full-Time) Reports to: Territory ... Partner with Commercial Sales team on customer initiatives within the district to support ...

New

GLORY

Customer Support Specialist

Carrollton, TX

$19.35/hr

Diagnose and troubleshoot hardware and software issues remotely. Assist users with operational ... Document and track issues using help desk software and problem management systems. Follow ...

MSD

Customer Support Associate

Irving, TX · On-site

$43K - $67K/yr

... Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of ...

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$17.50 - $23.75/hr

Control distribution management, awareness and implementation along with daily audits on orders ... Must have ability to change shifts as needed to meet operational needs. * Occasional evening or ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

Key accounts, EDI, new hire training, front desk coverage or any other operational support function ... Experience with order processing and management, product allocation in an EDI system * Knowledge of ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

GLORY

Customer Support Specialist

Carrollton, TX

$19.34 - $19.35/hr

Diagnose and troubleshoot hardware and software issues remotely. Assist users with operational ... Document and track issues using help desk software and problem management systems. Follow ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk). * Strong problem ... solving skills, with the ability to work independently and manage multiple tasks. * High attention ...

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

Control distribution management, awareness and implementation along with daily audits on orders ... Must have ability to change shifts as needed to meet operational needs. * Occasional evening or ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Dallas, TX

Customer Support Operations Manager information

See Dallas, TX salary details

$44K

$122.3K

$134K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Dallas, TX is $122,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Dallas, TX are hiring for Customer Support Operations Manager jobs?

Cities near Dallas, TX with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $122,052 per year, or $58.7 per hour.

Customer Support Systems Platform Manager - Salesforce (R5349)

Shield AI

Dallas, TX • On-site

$110K - $170K/yr

Full-time

Re-posted 3 days ago

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description:

We are seeking a Customer Support Systems Platform Manager to own the administration, configuration, roadmap, and continued development of our Salesforce Service Cloud environment and customer community portal.

This role will serve as the primary platform owner for systems supporting customer support, maintenance, sustainment, shipping, asset tracking, support communications, documentation access, reporting, dashboards, and case management. The ideal candidate is a hands-on Salesforce Service Cloud and Experience Cloud professional who can keep the platform running day to day while also designing and delivering new capabilities as additional products, teams, and support workflows are brought into the system.

This role will partner with support, shipping, sustainment, maintenance, product, IT, security, and program stakeholders to design scalable support processes and improve how internal teams and customers engage through Salesforce.

What you'll do:
Platform Administration
  • Serve as the primary administrator and platform owner for Salesforce Service Cloud and Experience Cloud.
  • Manage users, roles, profiles, permission sets, queues, groups, sharing settings, and access controls.
  • Configure and maintain case record types, case layouts, Lightning pages, fields, validation rules, assignment rules, escalation rules, and support processes.
  • Maintain the health, usability, security model, and data quality of the Salesforce support environment.
  • Manage sandbox environments, configuration changes, release documentation, and user support.
  • Troubleshoot issues, resolve user requests, and provide guidance to internal teams.
Service Cloud Design and Development
  • Design, configure, and enhance Service Cloud functionality for support, maintenance, sustainment, shipping, and product-specific workflows.
  • Build custom case management processes for different teams, products, business units, and customer support models.
  • Create and maintain Salesforce Flows, automations, approval processes, notifications, routing logic, and guided support processes.
  • Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
  • Support the onboarding of new products, teams, and operational workflows into Service Cloud.
  • Recommend improvements to case management, support operations, customer communications, and internal workflows.
Customer Portal / Experience Cloud Ownership
  • Own the design, administration, and continued evolution of the Salesforce customer community portal.
  • Manage customer-facing portal functionality, access, navigation, content visibility, case submission, documentation access, asset tracking, communications, and support updates.
  • Design new portal features as customer and business needs evolve.
  • Partner with support and customer-facing teams to improve how customers engage with support teams and access relevant information.
  • Ensure portal functionality aligns with internal support workflows, security requirements, and customer experience goals.
Reporting, Dashboards, and Data
  • Build and maintain reports and dashboards for support operations, case performance, shipping workflows, maintenance activity, sustainment metrics, asset-related support, and executive visibility.
  • Define and maintain key metrics, reporting structures, data standards, and dashboard requirements.
  • Support data quality, data cleanup, imports, exports, and ongoing data governance.
  • Partner with stakeholders to improve visibility into support trends, case volume, response performance, customer engagement, and operational bottlenecks.
  • Roadmap and Stakeholder Management
    Own and maintain the roadmap for Salesforce Service Cloud and Experience Cloud enhancements.
  • Prioritize system requests in partnership with business, IT, support, and operational stakeholders.
  • Document requirements, configuration decisions, process designs, and release notes.
  • Train users and create documentation for new features, workflows, reports, and portal capabilities.
  • Coordinate with external Salesforce consultants, developers, or implementation partners when larger technical projects require additional support.
  • Serve as the bridge between business teams and technical resources for Salesforce-related initiatives.
Required qualifications:
  • 5+ years of hands-on Salesforce administration, business systems, CRM, or support-platform experience.
  • Strong experience administering and configuring Salesforce Service Cloud.
  • Experience with case management, queues, routing, escalation rules, assignment rules, record types, page layouts, and Lightning pages.
  • Experience building Salesforce automation using Flow.
  • Experience creating Salesforce reports and dashboards.
  • Experience managing users, permissions, roles, profiles, permission sets, and sharing settings.
  • Ability to gather business requirements and translate them into scalable Salesforce solutions.
  • Strong understanding of Salesforce configuration best practices.
  • Experience supporting multiple teams, business units, or product lines within a single Salesforce environment.
  • Strong communication skills and ability to work with technical and non-technical stakeholders.
  • Ability to independently manage priorities, troubleshoot issues, and drive platform improvements.
  • U.S. citizenship required due to potential access to CUI, ITAR-controlled technical data, export-controlled information, and customer/program-restricted information.
Preferred qualifications:
  • Experience with Salesforce Experience Cloud, Customer Community, or customer portal administration.
  • Experience supporting support operations, maintenance, sustainment, logistics, shipping, asset tracking, field support, or RMA-related workflows.
  • Experience with Salesforce Knowledge, Entitlements, Milestones, SLAs, Macros, Omni-Channel, or Digital Engagement.
  • Experience designing customer-facing portal experiences.
  • Experience with Salesforce data governance and reporting strategy.
  • Experience working with external Salesforce implementation partners or developers.
  • Familiarity with Apex, Lightning Web Components, APIs, integrations, or the ability to manage technical Salesforce development work.
  • Experience in aerospace, defense, manufacturing, hardware, robotics, logistics, or complex technical product environments.
Preferred certifications:
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Salesforce Platform App Builder
  • Salesforce Service Cloud Consultant
  • Salesforce Experience Cloud Consultant
  • Salesforce Platform Developer I, preferred but not required
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
 
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.