Customer Support Operations Manager Jobs in Austin, TX

Your Job

As a Customer Service & Administrative Coordinator, you will serve as the first point of contact for customers, visitors, and business partners while helping ensure the smooth day-to-day operation of the office. In this role, you will provide exceptional customer support through multiple communication channels, maintain critical business records and customer data, and contribute to a professional, welcoming experience that reflects our organization's commitment to service excellence.

Our Team

You will join a collaborative team focused on delivering outstanding customer experiences and operational support. The team works closely with customers, internal departments, and business partners to ensure accurate information flow, timely responses, and efficient office operations that support overall business success.

What You Will Do

• Serve as a trusted first point of contact for customers, visitors, and callers, delivering professional and responsive support.

• Build positive customer relationships by addressing inquiries through phone, email, and chat while ensuring a high level of satisfaction.

• Support business operations by maintaining accurate customer, order, and operational information across multiple systems and customer portals.

• Contribute to seamless office operations by coordinating communications, managing correspondence, and supporting administrative processes.

• Partner with internal teams to ensure timely documentation, record retention, and information accuracy.

• Help maintain an organized and efficient workplace environment through administrative and clerical support activities.

• Represent the company with professionalism and a customer-focused mindset in every interaction.

• Assist with special projects, office coordination activities, and other business support initiatives as needed.

• Maintain and evaluate customer scorecards for reporting

Who You Are (Basic Qualifications)

• High school diploma or equivalent.

• Six months to one year of customer service, administrative, clerical, or related professional experience; or an equivalent combination of education and experience.

• Experience communicating effectively with customers, guests, and coworkers in both verbal and written formats.

• Experience using standard office equipment and computer applications in a professional work environment.

• Ability to maintain accurate records and manage multiple administrative responsibilities while meeting established deadlines.

What Will Put You Ahead

• Previous experience in a receptionist, customer service, front desk, or office support role.

• Experience working with customer portals, order processing systems, or business databases.

• Strong organizational skills with the ability to prioritize competing responsibilities.

• Experience supporting document management, records retention, or filing systems.

• Demonstrated ability to provide exceptional customer service in a fast-paced environment.

• Experience coordinating office events, meetings, or employee activities such as office lunches.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.