ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in Melissa, TX

Quarterhill

Operations Support Specialist

Frisco, TX · On-site

$48K - $64K/yr

Overview The Operations Support Specialist is responsible for providing operational and technical ... Manage service level agreements (SLAs) through ServiceNow to ensure customer support requirements ...

Quarterhill

Operations Support Specialist

Frisco, TX · On-site

$48K - $64K/yr

Overview The Operations Support Specialist is responsible for providing operational and technical ... Manage service level agreements (SLAs) through ServiceNow to ensure customer support requirements ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

Pinnacle Propane

Operations Manager

Wylie, TX · On-site

Operations Manager Department: Operations FLSA Status: Exempt (Full-Time) Reports to: Territory ... Partner with Commercial Sales team on customer initiatives within the district to support ...

GLORY

Customer Support Specialist

Carrollton, TX · On-site

$19.35/hr

... operation, and supporting technicians in the field to ensure timely and effective problem ... management systems. • Follow established protocols and scripts to resolve common issues. • ...

GLORY

Customer Support Specialist

Carrollton, TX

$19.35/hr

Diagnose and troubleshoot hardware and software issues remotely. Assist users with operational ... Document and track issues using help desk software and problem management systems. Follow ...

Alphabe Insight Inc

Customer Support Specialist

Dallas, TX · On-site

$17.75 - $24/hr

We are seeking a Customer Support Specialist who is committed to providing outstanding service and ... Identify opportunities to enhance customer satisfaction and operational efficiency Qualifications ...

next page

Showing results 1-20

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Melissa, TX

Customer Support Operations Manager information

See Melissa, TX salary details

$43.4K

$120.6K

$132.1K

How much do customer support operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer support operations manager in Melissa, TX is $120,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,600.00 and $130,600.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Melissa, TX are hiring for Customer Support Operations Manager jobs?

Cities near Melissa, TX with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Melissa, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $120,567 per year, or $58 per hour.

Operations Support Specialist

Quarterhill

Frisco, TX • On-site

$48K - $64K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Overview
The Operations Support Specialist is responsible for providing operational and technical support for tolling technology, lane controller systems, and intelligent transportation systems products nationwide. This role works closely with field technicians, system administrators, IT teams, and customers to ensure the highest level of system availability and customer satisfaction.
Responsibilities include monitoring system health, troubleshooting hardware and software issues, managing incidents and service level agreements through ServiceNow, coordinating escalations, and supporting the installation and testing of new hardware and system components. This position also requires participation in a 24/7/365 support rotation to ensure continuous operational coverage.
Responsibilities
Customer and Technical Support
  • Provide front-line technical support to internal and external customers.
  • Handle incoming customer calls, incidents, and support requests from multiple communication channels.
  • Manage service level agreements (SLAs) through ServiceNow to ensure customer support requirements are met.
  • Communicate incident updates, outages, and resolutions to stakeholders.
  • Troubleshoot hardware, software, and system issues using documented procedures and knowledge base materials.
  • Resolve technical issues when possible and escalate more complex issues to higher-level support teams as needed.
  • Confirm issue resolution with customers, endpoints, and automated monitoring systems.

System Monitoring and Operations
  • Monitor system hardware, software, and operational dashboards to ensure system availability and efficiency.
  • Provide support for lane controller systems operating on Linux platforms.
  • Ensure proper data flow between lane controllers, Accounting systems, and Violation Enforcement systems.
  • Support intelligent transportation systems equipment and tolling technologies.
  • Assist with the installation, testing, and validation of new hardware and software deployments.
  • Support IT and operational teams as needed during incidents or maintenance activities.

Incident Management and Documentation
  • Triage and prioritize incidents quickly based on severity and customer impact.
  • Document incidents, troubleshooting steps, and resolutions in the work management system.
  • Prepare SLA and operational performance reports as needed.
  • Update and maintain support documentation and knowledge base articles.
  • Provide feedback to improve operational procedures and support processes.

Training and Team Support
  • Assist with training and mentoring newer team members.
  • Share operational knowledge and best practices with the team.
  • Participate in continuous improvement efforts for support operations and documentation.

On-Call and Shift Coverage
  • Participate in a 24/7/365 on-call and operational support rotation.
  • Provide support coverage during scheduled shifts, weekends, holidays, and emergency situations as required.

This list of responsibilities might not cover everything you'll end up doing.
Qualifications
Education and Experience
  • High school diploma or equivalent required.
  • Certificate, diploma, or degree in a technology, electronics, or IT-related field preferred.
  • 2+ years of experience in customer service, technical support, operations support, or an IT-related field preferred.

Technical Skills
  • Strong troubleshooting and analytical skills.
  • Experience with service desk or help desk ticketing systems such as ServiceNow.
  • Knowledge of hardware and software troubleshooting.
  • Familiarity with Linux operating systems preferred.
  • Familiarity with Windows server installation and configuration is a plus.
  • Experience with systems monitoring tools and operational dashboards.
  • Knowledge base article creation and documentation experience preferred.
  • Familiarity with tolling technology or intelligent transportation systems is a plus.

Other Competencies
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking abilities.
  • Inductive and deductive problem-solving mindset.
  • Ability to prioritize and respond effectively during high-priority incidents.

Benefits
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
  • Paid days off (i.e. vacation, sick days, bereavement leave)
  • Health and Dental plans
  • Retirement plans
  • Employee and Family Assistance Program (EFAP)
  • Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.

Apply