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Customer Support Operations Manager Jobs in Plano, TX

A1 Valet Trash

Operations Manager

Grand Prairie, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

Leo Facilities Maintenance

Operations Manager

Dallas, TX · On-site

$80K - $120K/yr

... to support operations, resolve customer and prospect inquiries, and guide service offerings ... Develop and manage preventive maintenance and reactive service programs for new and existing ...

Quarterhill

Operations Support Specialist

Frisco, TX · On-site

$48K - $64K/yr

Overview The Operations Support Specialist is responsible for providing operational and technical ... Manage service level agreements (SLAs) through ServiceNow to ensure customer support requirements ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Perform other duties assigned by management. Education/Qualification: * High school diploma or ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Perform other duties assigned by management. Education/Qualification: * High school diploma or ...

A1 Valet Trash

Operations Manager - Valet

Irving, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Plano, TX

Customer Support Operations Manager information

See Plano, TX salary details

$41.6K

$115.6K

$126.7K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Plano, TX is $115,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,300.00 and $125,300.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Plano, TX are hiring for Customer Support Operations Manager jobs?

Cities near Plano, TX with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $118,370 per year, or $56.9 per hour.

Product Support Operations Manager

HOLT Crane & Equipment

Irving, TX

$95K - $163K/yr

Full-time

Re-posted 23 days ago

Job description

Description
The Product Support Operations Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to the Product Support Manager. This position also contributes to the success of the parts and warranty departments.
The incumbent in this position is expected to model the following practices daily: 
  • Demonstrate alignment with the company's mission and core business values
  • Collaborate with key internal/external resources
  • Participate in ongoing self-development

Essential Functions
  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
  • Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
  • Communicate, implement, and monitor service department policies to ensure a high level of consistency
  • Monitors and controls lime records, service reports, and shop maintenance activities
  • Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
  • Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
  • Responsible for the overall performance of the parts department
  • Manages company expenses through warranty and damage recovery
  • Analyzes and recommends stocking and inventory levels, procure crane parts orders utilizing bulk pricing discounts and on shipment dates for all vendor items
  • Trains counter and shop sales personnel on technical aspects for crane parts crane attachments, and allied parts in order to provide exceptional customer service
  • Complete all parts order pulling transactions for external and internal customers in an accurate, timely and supportive manner to ensure customer satisfaction
  • Maintains delivery and field service fleet
  • Maintains facilities to Cat Contamination Control
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs other duties as assigned


Knowledge, Skills, and Abilities
  • Highly developed mechanical background with various size and type engines and electrical systems
  • Extensive knowledge of construction equipment, aerial, and lifting equipment
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance
  • Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
  • Ability to perform basic mathematics and calculate percentages.
  • Ability to read and understand parts catalogs, service manuals and schematics.
  • Ability to write customer orders.
  • Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
  • Operation and control skills - Controlling operations of equipment or systems
  • Advanced mechanical skills and understanding of schematics and diagrams
  • Solid teamwork, communications, and interpersonal skills
  • Judgment and decision-making skills lo consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
  • Great attention to detail and solid organizational skills
  • Solid recordkeeping and document control to ensure compliance with company policy and procedures
  • Ability to manage multiple priorities
  • Ability to read and understand information and ideas presented in writing
  • Ability to listen to and understand information and ideas presented through spoken words and sentences


Requirements
Education and Experience:
  • High school/equivalent diploma or trade school diploma required
  • Aerial lift and forklift certification required
  • Five to eight years of work-related skill, knowledge, or experience preferred
  • Minimum of five years' experience in a Dealership and three years in management preferred
Supervisory Responsibilities:
  • Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel: 
  • Less than 10% travel per year with some overnight stays; 90% related to training
  • Valid driver's license required
Physical Requirements:
  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
  • Frequently moves materials or equipment weighing up to 50 pounds
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
  • Be able to safely maneuver and work underneath equipment
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment: 
  • Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heal, cold, and humidity
  • Noise level may be loud at limes
  • Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
  • Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.