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Customer Support Associate Jobs in Inkster, MI (NOW HIRING)

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

IT department) to provide 100% customer satisfaction * Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required ...

Tapestry, Inc.

Sales Support Associate III

Troy, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Auburn Hills, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Auburn Hills, MI · On-site

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II-1

Troy, MI

$16 - $20.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

New

Expeditors

IT Support Associate I

Romulus, MI · On-site

Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance. SKILLS ...

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Customer Support Associate information

See Inkster, MI salary details

$11

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$26

How much do customer support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support associate in Inkster, MI is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.59 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Inkster, MI?

The most popular types of Customer Support jobs in Inkster, MI are:

What job categories do people searching Customer Support Associate jobs in Inkster, MI look for?

The top searched job categories for Customer Support Associate jobs in Inkster, MI are:

What cities near Inkster, MI are hiring for Customer Support Associate jobs?

Cities near Inkster, MI with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Inkster, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,966 per year, or $18.7 per hour.

Software Technical Support Associate

Xerox

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

105th of 161 rated electronics manufacturers

Job description

General Information
City
Ann Arbor, Novi
State/Province
Michigan
Country
United States
Date
Thursday, August 20, 2026
Working time
Full-time
Ref#
20038782
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
41,940
Annual Base Salary Maximum
83,880
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose of Position:
  • This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
  • Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites)
  • Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions
  • Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer's departments (e.g. IT department) to provide 100% customer satisfaction
  • Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations' contracts
  • As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:
  • -Integration of tools and processes (at client sites) to support Managed Services initiatives
  • - Managed Services site architecture and infrastructure programs
  • Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
  • Manage the technical implementation and integration of low to mid-level complexity projects, or works on complex projects under the guidance of a TISM, Account Manager or other subject matter expert

Essential Job Functions:
  • Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.
  • Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc. )
  • Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus
  • Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services
  • Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner
  • Demonstrate a strong initiative to work successfully with different organizations within Xerox and the various Third Party partners

Education / Experience Required:
  • Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable)
  • Software/Hardware/Networking Certifications
  • Minimum Microsoft Certified Professional, MCP+Internet desirable
  • Electronic Document and Printing Professional Certification (EDPP) desirable
  • 3+ years computer systems/applications and project coordination experience
  • Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity
  • For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families
  • Cross-functional team participation and leadership

Measures of Accountability:
  • Installs, cancels, and renewals
  • Increasing revenue by providing additional managed services.
  • Employee Satisfaction and peer recognition
  • Training techniques and assessment of on-site Associate learning
  • Post-Install and CSMS survey results

Additional Qualifications:
  • Maintain the utmost flexibility within job scope.
  • Ability to interface and communicate effectively with internal and external contacts (Production, Information Systems, Administrative and Managerial)
  • Project management experience helpful
  • Ability to manage many details and projects with minimal guidance (trustworthy, self-starter, etc.)
  • Develop the skills required by new technologies (Xerox and Third Party) introduced to the client's site. Through coaching and self-initiated training, develop the capacity to progress to the (expert) level of Document Services Specialist.

Benefits We Offer:
  • Competitive compensation (base salary and uncapped commissions)
  • Significant financial rewards for overachievement
  • Comprehensive benefits offerings (including medical, dental, vision, life insurance)
  • Retirement Plan - 401k
  • Paid holidays, personal choice days, and paid time off
  • A culture that offers flexibility and a healthy work life balance

With Our Technology, Build Your Future at Xerox. Apply Now!
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What Xerox employees say

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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