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Customer Support Associate Jobs in Calgary, AB (NOW HIRING)

Wing Assistant

GTM Sales

Calgary, AB · Remote

... support, customer support, sales support, recruiting support, operations support, and other ... Associate to help create them. This person will sit at the front line of our revenue motion ...

PetSmart Careers

Retail Customer Service Lead

Calgary, AB

$15.61 - $28.91/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart Careers

Retail Customer Service Lead

Calgary, AB · On-site

$15.61 - $28.91/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart Careers

Retail Customer Service Lead

Calgary, AB · On-site

$15.61 - $28.91/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart Careers

Retail Customer Service Lead

Calgary, AB

$15.61 - $28.91/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... Facilitates the associate experience and supports associate development. This includes but is not ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Calgary, AB

Customer Support Associate information

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Calgary, AB?

The most popular types of Customer Support jobs in Calgary, AB are:

What are popular job titles related to Customer Support Associate jobs in Calgary, AB?

For Customer Support Associate jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Calgary, AB look for?

The top searched job categories for Customer Support Associate jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Support Associate jobs?

Cities near Calgary, AB with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

GTM Sales

Wing Assistant

Calgary, AB • Remote

Full-time

Re-posted 2 days ago

Job description

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions.

Our growth depends on a steady flow of qualified opportunities, and we are hiring a Go-to-Market Associate to help create them. This person will sit at the front line of our revenue motion: identifying companies with active hiring needs, reaching out with a compelling alternative to traditional hiring, and booking qualified meetings for our sales team.

This is a high-energy, high-ownership role for someone early in their career who wants to learn fast, build real outbound skills, and grow into bigger roles across sales, growth, revenue, or go-to-market strategy over time.

It is a great fit for someone who is competitive, well-organized, motivated by clear targets, and genuinely curious about how AI, remote talent, and global workforce solutions are changing the way companies build teams.

What You'll Do

Generate Qualified Opportunities

  • Identify companies actively hiring for roles Wing can support, such as Executive Assistants, Admin Assistants, Customer Support, Sales Support, Recruiting Support, Operations Support, and other business support roles.
  • Use job postings, hiring signals, company growth signals, and account research to find strong-fit prospects.
  • Research target accounts to understand what they are hiring for, why they may need support, and where Wing could be a strong fit.
  • Reach out to prospective customers across email, phone, LinkedIn, and other outbound channels.
  • Run focused outbound campaigns around active hiring needs, operational pain points, and alternative workforce solutions.
  • Hold early discovery conversations to understand a prospect's hiring needs, pain points, urgency, and openness to remote talent or AI-enabled workforce solutions.
  • Communicate what Wing Assistant does and why it matters clearly enough to earn the next meeting.
  • Book qualified appointments with companies that have a clear hiring need, relevant business use case, or strong fit for Wing.

Turn Hiring Intent Into Conversations

  • Monitor companies that are posting roles Wing can service.
  • Understand what the company is likely trying to solve by hiring that role.
  • Position Wing as a faster, more flexible, and more scalable alternative to traditional hiring.
  • Educate prospects who may not have considered remote assistants, virtual assistants, offshore talent, or AI-enabled workforce support before.
  • Create curiosity with founders, executives, operators, HR leaders, recruiting teams, and department heads.

Support the Revenue Team

  • Work closely with the sales team to build and protect a healthy, well-qualified pipeline.
  • Hand off opportunities cleanly, with the context needed to move conversations forward.
  • Share key details from discovery calls, including the role the company is hiring for, their current hiring process, pain points, timing, budget signals, and decision-makers involved.
  • Keep activity, notes, and pipeline data accurate and current in our CRM.

Bring the Market Back In

  • Feed what you are hearing from prospects back to the Sales, Marketing, and Product teams.
  • Help refine messaging and outreach based on what is actually landing with companies.
  • Identify patterns in hiring demand, objections, industries, and roles where Wing is resonating.
  • Suggest new outbound angles based on job postings, hiring trends, and prospect conversations.
What We're Looking For

Core Requirements

  • 1 to 4+ years in sales, appointment setting, cold calling, recruiting, staffing, lead generation, outbound marketing, growth, or a comparable role.
  • A real interest in go-to-market strategy, pipeline generation, and B2B growth.
  • Proven background in prospecting, cold calling, appointment setting, or high-volume outbound outreach.
  • Strong written and verbal communication; you can get to the point and make it compelling.
  • Comfort reaching out to companies that may not have considered remote assistants, virtual assistants, offshore talent, or AI-enabled workforce solutions before.
  • Strong research skills and the ability to turn hiring signals into relevant outbound messaging.
  • Strong organization and the resilience to keep going when a day does not go your way.
  • The drive that comes from chasing clear goals, activity metrics, and booked meeting targets.
  • The ability to run your own desk while still collaborating well across teams.
  • A genuine eagerness to learn the product, the market, and the craft of go-to-market execution quickly.
 

Nice to Have

  • Exposure to staffing companies, recruiting firms, BPOs, outsourcing companies, virtual assistant companies, digital agent companies, or high-ticket professional services organizations.
  • Familiarity with CRM and sales engagement tools such as HubSpot, Salesforce, Outreach, Salesloft, Apollo, Instantly, Clay, Close, or LinkedIn Sales Navigator.
  • Familiarity with auto dialers, power dialers, cold calling workflows, and high-volume outbound systems.
  • Experience prospecting into founders, executives, operations leaders, HR leaders, recruiting teams, customer support leaders, sales leaders, or department heads.
  • Awareness of business support workflows such as executive assistance, admin support, sales support, customer support, recruiting coordination, inbox/calendar management, and back-office operations.
$1,200 - $2,500 a month

In addition to base compensation, this role includes performance-based incentives tied to qualified meetings, sales outcomes, and weekly activity targets.

Appointment and Deal Bonuses

  • Earn a bonus for every qualified meeting that shows up.
  • Earn an additional bonus when a qualified meeting turns into a closed customer.

This means you are rewarded not just for booking activity, but for creating real opportunities that move through the revenue process.

Weekly Competitions

We also run weekly competitions to keep the team competitive, motivated, and focused on the right activity metrics.

  • Weekly bonus opportunity for top dial activity.
  • Weekly bonus opportunity for top meeting production.

These incentives are designed for people who are driven by targets, enjoy competition, and want direct upside from their effort.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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