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Customer Support Associate Jobs in Edmonton, AB (NOW HIRING)

Aerotek

Customer Support Associate

Edmonton, AB

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of ...

Tory Burch

Support Associate

Edmonton, AB

... to support you each step of the way * We believe in the importance of giving back and you'll have ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tapestry, Inc.

Sales Support Associate I

Leduc, AB · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Edmonton, AB · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Walmart

Stock Unloader Associate

Edmonton, AB · On-site

CA$16.15/hr

Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build ... As part of the team, you help support a positive customer experience and contribute to the store ...

Walmart

(CAN) Stock Unloader Associate

Edmonton, AB · On-site

CA$16.15/hr

Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build ... As part of the team, you help support a positive customer experience and contribute to the store ...

Walmart

(CAN) Stock Unloader Associate

Leduc, AB · On-site

CA$16.15/hr

Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build ... As part of the team, you help support a positive customer experience and contribute to the store ...

Walmart

omni customer fulfillment associate

Leduc, AB · On-site

CA$16.15/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Edmonton, AB

Customer Support Associate information

See Edmonton, AB salary details

$8

$17

$26

How much do customer support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer support associate in Edmonton, AB is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Edmonton, AB?

The most popular types of Customer Support jobs in Edmonton, AB are:

What job categories do people searching Customer Support Associate jobs in Edmonton, AB look for?

The top searched job categories for Customer Support Associate jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Customer Support Associate jobs?

Cities near Edmonton, AB with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,867 per year, or $17.7 per hour.

Customer Support Associate

Aerotek

Edmonton, AB

Full-time

Re-posted 29 days ago

Job description

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

 

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively interviewing and hiring for Customer Support Associates to join our team! 

Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up. 


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