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Customer Support Analyst Jobs in Reston, VA (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Refine our customer-facing AI agent to scale support * Leverage AI tools to uplevel your daily ...

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 ... Maintain comprehensive records of customer interactions and technical issues to ensure a smooth ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Reston, VA

Customer Support Analyst information

See Reston, VA salary details

$12

$29

$41

How much do customer support analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer support analyst in Reston, VA is $29.10, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $41.35 per hour, depending on experience, location, and employer.

What is the role of a customer service analyst?

A customer support analyst is responsible for analyzing customer interactions, feedback, and support data to identify trends and improve service quality. They often use customer relationship management (CRM) tools and data analysis skills to resolve issues, enhance customer satisfaction, and support business objectives.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What jobs pay $10,000 a month without a degree?

Customer Support Analysts typically do not earn $10,000 a month without specialized experience or certifications. High-paying roles in sales, real estate, or tech sales can reach that level without a degree, often requiring strong communication skills and industry knowledge. Freelance consulting or entrepreneurship may also achieve this income, but they involve significant effort and skill development.

What is a customer support analyst?

A customer support analyst is a professional who assists customers by resolving technical issues, answering inquiries, and providing product or service guidance. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

What jobs will boom in 2026?

Customer Support Analysts are expected to see growth as companies increasingly prioritize customer experience and digital communication channels. Skills in data analysis, CRM tools, and remote support will be valuable, with demand driven by expanding e-commerce and technology sectors. Overall, roles in tech support, IT helpdesk, and customer success are projected to grow significantly by 2026.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are popular job titles related to Customer Support Analyst jobs in Reston, VA? For Customer Support Analyst jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Reston, VA look for? The top searched job categories for Customer Support Analyst jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Support Analyst jobs? Cities near Reston, VA with the most Customer Support Analyst job openings:
Customer Support Analyst jobs near you

Customer Support Analyst

Mode Branding

Washington, DC • On-site

Full-time

Posted 4 days ago

Job description

Company Description
No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.
At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.
At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.
Job Description
Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
• Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
• Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
• Monitor customer complaints on social media and reach out to provide
assistance.
• Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
• Make sure our customer's issues are resolved.
• Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
• Gather customer feedback and share with our Product, Sales and Marketing
teams.
• Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.
Qualifications
Requirements
• 1-2 years of experience in customer service or operational roles preferred.
• Proof of experience working in a fast paced environment, startup experience
preferred.
• Native-level English.
• You love solving problems and are prepared to throw yourself at any challenge
as they come up.
• You are prepared to work in a rotating shift system if required.
• You're excited about our brands and about building the best shopping experience
on earth!
• Excellent telephone manner and interpersonal skills
• Willingness to learn
• Good team player
• Positive and flexible attitude
• Highly motivated
• Professional approach
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply