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Remote Customer Success Assistant Jobs in Reston, VA

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Ability/experience in ability to assist in RFP response process as well as to present in a finalist ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Ability/experience in ability to assist in RFP response process as well as to present in a finalist ... We are a remote-first company with a globally distributed workforce across the United States ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

You will also assist with reporting as needed (downloading/creating and distributing). NOTE: This ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

You will also assist with reporting as needed (downloading/creating and distributing). NOTE: This ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Cisco

Customer Success Splunk Platform Area TAM

Mclean, VA · On-site +1

$164K - $208K/yr

This is a remote role and can be performed anywhere in the United States. Meet the Team As a ... Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with ...

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Remote Customer Success Assistant information

See Reston, VA salary details

$12

$25

$49

How much do remote customer success assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer success assistant in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Reston, VA?

The most popular types of Remote Customer Success jobs in Reston, VA are:

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For Remote Customer Success Assistant jobs in Reston, VA, the most frequently searched job titles are:

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Customer Success Manager

PerformYard

Arlington, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You’ll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you’ll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!
  • Authentically curious, you love learning and improving yourself
  • Integrity is fundamentally important to you
  • You want to make a real difference
  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.