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Customer Success Jobs in Sumter, SC (NOW HIRING)

Victaulic

Proposal Lead

Columbia, SC · On-site

Maintain a dynamic content library, including reusable proposal elements, product messaging, visuals, and customer success stories. Establish and track KPIs (response times, content utilization) to ...

Mom

Customer Service Specialist

Columbia, SC

$15.75 - $20.75/hr

... customer service capacity. We provide dynamic team support, one on one mentoring and all the ... As long as you have a strong drive for success we will help you get there. Stop wasting gas ...

Mom Jobs List

Customer Service Specialist

Columbia, SC · On-site

$15.75 - $20.75/hr

... customer service capacity. We provide dynamic team support, one on one mentoring and all the ... As long as you have a strong drive for success we will help you get there. Stop wasting gas ...

Sherwin-Williams

Customer Service Specialist

Columbia, SC · On-site

$16.55/hr

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...

Sherwin-Williams

Customer Service Specialist

Columbia, SC

$15.75 - $20.75/hr

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...

Petco

Lead, Customer Care Operations

Sumter, SC · On-site

We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Home Depot

Pro Customer Service/Sales

Columbia, SC · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

Ahold Delhaize

PT Customer Lead (413648)

Columbia, SC · On-site

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide ... customer lead Food Lion provides equal employment opportunities to all associates and applicants ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Sumter, SC

Customer Success information

See Sumter, SC salary details

$28.9K

$74K

$124.7K

How much do customer success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success in Sumter, SC is $73,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $88,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Sumter, SC?

The most popular types of Customer Success jobs in Sumter, SC are:

What job categories do people searching Customer Success jobs in Sumter, SC look for?

The top searched job categories for Customer Success jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Customer Success jobs?

Cities near Sumter, SC with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Sumter, SC as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,975 per year, or $35.6 per hour.

Proposal Lead

Victaulic

Columbia, SC • On-site

Full-time

Re-posted 25 days ago

Victaulic rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

353rd of 544 rated manufacturers

Job description

Job Description

Position Summary
We are seeking a strategic, process-oriented Proposals Lead to build a high-performing proposals function within our Marketing department. Reporting to the Marketing Operations Manager, this role is a key architect of our mission to transform every customer touchpoint into an exceptional brand experience. The Proposals Lead will be instrumental in developing scalable proposal processes, cultivating a collaborative team environment, and producing persuasive, high-quality proposals that reflect our brand and values. This is a foundational role, aligned with our vision to instill brand loyalty and create customers for life.
As the Proposals Lead, you'll shape a critical function that sits at the intersection of marketing, sales, and customer engagement. You'll lead with purpose, creativity, and a strategic focus-helping us deliver proposals that aren't just compliant, but compelling. Your work will directly contribute to our vision of creating customers for life by making every proposal a reflection of our brand excellence.
Key Responsibilities
Build the proposals function from the ground up- designing workflows, developing a governance model, developing content systems, and assembling team members
Create scalable, efficient proposal processes that reflect our move with urgency value while ensuring excellence
Lead the end-to-end development of proposals that are on-brand, customer-centric, and strategically crafted to win business. (from kick off to close
Collaborate cross-functionally with Sales, Sales Ops, Legal, and SMEs to develop high-impact proposals that consistently reflect our messaging and customer value.
Write, edit, and refine proposal content, ensuring clarity, consistency, and alignment with our brand mission of delivering exceptional experiences.
Maintain a dynamic content library, including reusable proposal elements, product messaging, visuals, and customer success stories.
Establish and track KPIs (response times, content utilization) to continuously improve performance, foster positivity, and demonstrate strategic impact.
Champion the proposal function as a strategic marketing asset that connects closely with brand, sales and marketing to know your target and deliver tailored value.
Qualifications
Bachelor's degree in Marketing, Communications, Business, or related field.
7+ years of experience in proposal development or related marketing roles; experience leading or building a team strongly preferred.
Demonstrated success in establishing and optimizing proposal processes, content systems, and team workflows.
Excellent writing and editing skills, with a talent for persuasive storytelling and customer focus.
Strong organizational and project management capabilities, with the ability to juggle multiple priorities and act decisively.
Background in B2B marketing, sales enablement, or RFP-heavy industries is a plus.
Experience with marketing collaboration tools and proposal management platforms.
What You'll Bring
A builder's mindset with a passion for creating structured, scalable processes from the ground up.
The ability to lead and inspire team members while working cross-functionally with agility and alignment.
A commitment to our team values: positivity, urgency, targeted strategy, and uncompromising quality.
A deep belief in the power of brand storytelling to turn transactional touchpoints into loyal customer experiences
Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).

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