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Customer Success Jobs in Ladera Ranch, CA (NOW HIRING)

Steg.AI

Technical Customer Success Manager

Irvine, CA · On-site

$100 - $125/hr

# Technical Customer Success ManagerIrvine, CA**Full Time -- In Office -- Irvine, CA**## Steg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require ...

Lever Demo 2

Customer Success Analyst

Irvine, CA · On-site

Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position . We've crafted this listing to showcase the ...

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All JobsCustomer Success JobsCustomer Success Jobs in Ladera Ranch, CA

Customer Success information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Ladera Ranch, CA?

The most popular types of Customer Success jobs in Ladera Ranch, CA are:

What job categories do people searching Customer Success jobs in Ladera Ranch, CA look for?

The top searched job categories for Customer Success jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Customer Success jobs?

Cities near Ladera Ranch, CA with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.

Customer Success & Wine Content Associate

Grand Cru Liquid Assets

Carlsbad, CA • On-site

$26 - $31/hr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Position Summary:


We are seeking a motivated and detail-oriented Customer Success & Wine Content Associate to support both customer service and marketing operations.


This role combines day-to-day customer support, order and shipping coordination, and wine-focused content writing. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally.


For someone looking to build a career in the fine wine industry, this role offers a strong foundation and opportunity for growth.


Key Responsibilities

  • Manage and support day-to-day customer service operations, including order processing, address validation, and shipping coordination.
  • Provide professional and responsive customer service via phone and email communications.
  • Write and edit wine-focused content for email campaigns, product pages, website content, and other marketing initiatives.
  • Develop and apply wine knowledge to confidently assist customers and support sales activities.
  • Contribute to a productive team environment by fostering cooperation and organization across departments.
  • Support updating wine ratings and product data in Fishbowl (Inventory Management System).


Qualifications:

  • Minimum 2 years of experience in customer service, retail management, or office administration.
  • 2+ years of professional content writing, copywriting, or related writing experience.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus).
  • Experience in ecommerce or fulfillment operations preferred.
  • Passionate about wine, with WSET or similar certification considered an advantage.


Compensation and Benefits

  • $26-31/hour + Discretionary Semi annual Bonus of up to 20%.
  • 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately).
  • 10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period.
  • Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period).


Conclusion:

We are looking for someone who brings professionalism, kindness, curiosity, and a growth mindset to the role. The ideal candidate is a collaborative team player who is eager to develop their knowledge of fine wine and contribute across both customer success and marketing.


***Passing Drug Screening and Background Check is Required***

Apply