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Customer Success Training Program Jobs in Elgin, IL

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business ... Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

TOGA Technology

Be Seen First

Customer Success Specialist

Naperville, IL · On-site

$45K/yr

As a Customer Success Specialist, you will be the primary point of contact for our customers ... service training and advancement opportunity · Comprehensive benefits, including Health/Dental ...

Canals

Customer Success Manager

Chicago, IL · On-site

Lead onboarding and customer training sessions to ensure quick, confident rollout across teams ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Canals

Customer Success Manager

Chicago, IL · Remote

Lead onboarding and customer training sessions to ensure quick, confident rollout across teams ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Canals

Customer Success Manager

Chicago, IL · On-site

$100 - $125/hr

Lead onboarding and customer training sessions to ensure quick, confident rollout across teams ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Canals

Customer Success Manager

Chicago, IL · On-site

Lead onboarding and customer training sessions to ensure quick, confident rollout across teams ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Guide customers through platform setup, training, and best practices to drive adoption, including ...

Sales Jobs Inc

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Guide customers through platform setup, training, and best practices to drive adoption, including ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Guide customers through platform setup, training, and best practices to drive adoption, including ...

CodeHS

Customer Success Manager

Chicago, IL · On-site

$60 - $80/hr

Work with school administrators to improve CS programs. Qualifications * Passionate about improving access to quality education. * Strong written and verbal communication skills. * Extremely ...

Cleo

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...

DomainTools

Customer Success Manager

Chicago, IL · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Implementation & Training: Facilitate technical integrations during onboarding and lead product ...

Access One

Customer Success Specialist

Chicago, IL · On-site

$60 - $80/hr

Our clients' success is our success. The Customer Success Specialist develops and maintains ... Consistent demonstration of strong organizational, project/program management, change management ...

DomainTools

Customer Success Manager

Chicago, IL · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Implementation & Training: Facilitate technical integrations during onboarding and lead product ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success ... Own customer onboarding, training, and ongoing support so customers fully adopt and benefit from ...

SalesJack

Founding Customer Success Manager

Chicago, IL · On-site

What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Elgin, IL

Customer Success Training Program information

See Elgin, IL salary details

$11

$23

$46

How much do customer success training program jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer success training program in Elgin, IL is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.95 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Elgin, IL?

For Customer Success Training Program jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Elgin, IL look for?

The top searched job categories for Customer Success Training Program jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Success Training Program jobs?

Cities near Elgin, IL with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Elgin, IL as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $49,790 per year, or $23.9 per hour.

Customer Success Manager

Chicago, IL • On-site, Remote

SPINS
Marketing Research • 11 - 50 employees
Learn more about SPINSexternal

$75K - $80K/yr

Full-time

Posted 20 days ago

Job description

Who We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Customer Success Manager
Summary
The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients in an entrepreneurial, problem-solving environment. You will be responsible for renewing and growing your clients' business by acting as a 'trusted advisor'; gaining a deep understanding of their business, challenges, needs, and goals, and helping them derive maximum value with SPINS. This position offers the opportunity to collaborate with customers and internal teams across SPINS to educate, engage, and empower customers to achieve their strategic goals, reporting to the Manager, Customer Success within the Success Organization.
Job Duties & Responsibilities
  • Become a SPINS product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions.
  • Distill best practices across client base and deliver insights and advice based on those practices.
  • Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk.
  • Manage proactive communication and client touch points including change management from a data and product perspective.
  • Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth.
  • Cultivate strong customer champions and advocates.
  • Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer.
  • Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams.

Requirements:
Education & Experience
  • BA/BS degree in Business Administration or related quantitative field of study.
  • 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Demonstrated ability to creatively problem solve and solution to drive customer value with SPINS data and products
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
  • Self-starter manages time efficiently, able to complete work in a timely manner without active supervision is required.
  • Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues.
  • Strong interpersonal skills and experience building collaborative relationships both internally and externally to facilitate a flawless customer experience.
  • Can-do, positive, and team-oriented attitude
  • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a
  • Consumer-Packaged Goods manufacturing setting) is required

The following is strongly preferred:
  • CPG, Retail, or natural/specialty industry is a plus.
  • Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred

Salary Range: $75,000-$80,000
Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-AO1 #LI-Hybrid
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
  • We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
  • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way
  • Direct - We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined - We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate - We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative - We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.

For details about the information SPINS's collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

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