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Customer Success Training Program Jobs in Arizona

Buildots

VP Customer Success

Arizona City, AZ · On-site

Our customers deliver some of the world's most complex construction programs, ranging from large ... Ensure the success and health of the global customer portfolio, with a clear focus on measurable ...

Renren

Customer Success Manager

Phoenix, AZ

$60K/yr

Deliver group-based virtual training sessions to educate clients on features, updates, and ... Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform ...

Cohere Beauty

Customer Success Manager

Phoenix, AZ · Hybrid

The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver ...

PayPal

Customer Success Manager

Scottsdale, AZ

Facilitates workshops or training sessions to deepen client relationships. * Creates and implements ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

PayPal

Customer Success Manager

Scottsdale, AZ

Facilitates workshops or training sessions to deepen client relationships. * Creates and implements ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

CDM Media

Customer Success Manager

Scottsdale, AZ · On-site

The Customer Success Manager manages relationships with CDM Media's event program sponsors, and delegates who attend CDM Media's wide and varied industry events. From the point a sale is finalized ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk ... Experience training or supporting junior CX team members To be further considered, send me an email ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk ... Experience training or supporting junior CX team members To be further considered, send me an email ...

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Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Arizona? For Customer Success Training Program jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Arizona look for? The top searched job categories for Customer Success Training Program jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Training Program jobs? Cities in Arizona with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Customer Success Manager

Customer Success Manager

Bristlecone Companies

Tempe, AZ • On-site

Full-time

Posted 24 days ago

Job description

About Systrends
Systrends is the leading provider of regulatory compliance software to U.S. energy companies for mandatory reporting to the Federal Energy Regulatory Commission (FERC). Hundreds of the nation's largest energy companies-including grid operators, utilities, pipelines, and law practices-trust our solutions to perform thousands of filings each year.
We combine deep regulatory expertise with high-touch customer support to power mission-critical, deadline-driven compliance workflows. Our customers rely on us not just as a software provider, but as a partner in getting filings right, reflected in our 99% retention rate, 93% customer satisfaction rate, and 84 Net Promoter Score. Customer relationships are central to how we operate and how we win. Today, we are at a product inflection point: as FERC modernizes reporting and expands structured data requirements, we are building a unified platform that brings energy regulatory compliance into a single system, and we need people with deep regulatory expertise to help us build it right and bring our customers along.
To learn more about us, explore our recent press releases: Investment from Bristlecone Companies, April Brady Joins as CEO, Systrends Acquires HData Compliance, and Brooke Schupbach Joins as CSM.
The Opportunity
Systrends is hiring a Customer Success Manager with deep FERC regulatory expertise to own customer relationships across our eTariff, EQR, and MBR applications while playing a critical role in shaping the next generation of our platform.
This is a rare role for a rare profile: someone who has lived FERC compliance workflows firsthand, understands what regulated entities actually need from their software, and can translate that expertise into both exceptional customer outcomes and meaningful product direction. If you've spent years navigating the complexity, friction, and workarounds inherent in compliance workflows, this is your opportunity to bring that perspective to the other side of the problem, working directly with your peers (our customers!) while influencing how the software should work.
What You'll Do
Own customer success for eTariff, EQR, and MBR
  • Serve as the primary relationship owner and trusted advisor for a portfolio of enterprise customers across electric utilities, pipelines, RTO/ISOs, and energy law firms
  • Develop a deep understanding of each customer's business objectives, filing obligations, and workflows, and align Systrends' products and support to meet them
  • Guide customers through filing cycles, deadlines, and product workflows with a high degree of regulatory fluency
  • Proactively identify risks to renewals or filing success, and drive resolution before they impact customer outcomes
  • Identify and pursue opportunities for account expansion, partnering with the sales and leadership team on renewals and upsells
  • Lead onboarding and training for new and migrating accounts, with a focus on driving early value and long-term adoption

Serve as a FERC compliance subject matter expert
  • Act as an internal authority on how regulated entities prepare and submit eTariff, EQR, and MBR filings, representing the customer perspective in product and roadmap decisions
  • Support the engineering team in translating regulatory requirements into clear, actionable product specifications
  • Identify unmet customer needs and emerging regulatory requirements that represent opportunities to build new products, capabilities, or enhancements

Drive platform migration and customer adoption
  • Design and support customer migration plans from legacy standalone products to a unified energy compliance platform
  • Identify friction points in the transition process and work cross-functionally to resolve them
  • Ensure customers achieve continuity in filing workflows during migration

Who We're Looking For
Must-haves:
  • 8-15 years of hands-on FERC compliance experience in a practitioner role, directly preparing and submitting filings, not solely in an advisory capacity
  • Hands-on filing experience with FERC eTariff, EQR, and/or MBR (all three strongly preferred)
  • Experience at an electric utility, oil and gas pipeline, RTO/ISO, and/or energy law firm
  • Clear, concise communicator comfortable translating complex regulatory requirements into plain language for internal and external audiences
  • Experience managing, training, or supporting others in compliance workflows or systems
  • Exceptional attention to detail and high standards for accuracy in deadline-driven environments
  • Strong ownership mindset with a track record of independently driving outcomes
  • Comfortable operating in ambiguous environments, defining structure and driving progress without clear direction
  • Rapid learner able to quickly ramp on new products, workflows, and regulatory areas

Nice-to-haves:
  • Experience with regulatory compliance beyond FERC
  • Familiarity with FERC compliance software beyond Systrends
  • Participation in software user groups, vendor feedback, or product enhancement initiatives
  • Exposure to product management, requirements definition, or business analysis
  • Familiarity with XBRL and FERC financial forms (Forms 1, 2, 6, 60, 714)

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