Customer Success Project Manager Jobs in Madison, WI

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Project Oversight:

• Manage a portfolio of projects varying in size and value, ensuring each project's success from inception to post-delivery.

• Evaluate sales handoff packages to verify design accuracy, scope alignment, and feasibility.
• Direct the creation and approval of Structural Design Packages, leading a team of CAD and Structural Design Engineers.
• Collaborate with the Lead Electrical Engineer to develop Electrical Design Packages, ensuring customer requirements are fully integrated.

• Process and implement feedback from customers, professional engineers, and state approval bodies, issuing precise redlines to CAD teams for revision.
• Facilitate quality control checklists and reviews to ensure readiness before production starts.

• Monitor lead times and delivery schedules for critical non-stock items, proactively addressing potential delays with the purchasing team.
• Provide regular schedule updates to customers, including delay notifications or adjustments for accelerated timelines.

• Partner with shop supervisors to ensure on-time production and high-quality outcomes.
• Collaborate with Site and Delivery Coordinators to arrange transportation, secure required permits, and ensure safe delivery to customer sites.

• Serve as the primary customer liaison for all post-delivery service issues, including HVAC performance, missing materials, or transport-related damage.
• Track and manage service tickets through resolution, ensuring timely and effective customer support.

• Prepare and issue change orders, working with the Estimating Department and Lead Electrical Engineer to provide customers with updated pricing and scope adjustments. Provide support to the Finance team as they resolve accounts and purchase orders.

• Bachelor's degree or equivalent experience in Engineering, Business Management, or a related field. Combination of education and experience will be considered.
• 3+ years of experience preferred.
• Project Management experience on Manufacturing/ Commercial/ Industrial electrical projects, electrical experience/background preferred.
• Knowledge of electrical wiring, components and schematics preferred.
• Previous manufacturing experience in the transmission & distribution, oil & gas, or sheet metal design industries is preferred.
• Excellent verbal and written communication skills with ability to interface and influence at all levels with internal and external customers.
• Strong leadership and project management skills.
• Ability to multi-task in a fast-paced environment.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.