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Technical Success Manager Jobs in Madison, WI (NOW HIRING)

Appian Corporation

Customer Success Manager

Madison, WI

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

iCIMS

Senior Manager, Customer Success

Madison, WI · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

New

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

New

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Facilitate discussions with customers on complex or technical requirements in a manner that the ...

Doist

Customer Success Manager

Madison, WI · On-site

$90 - $130/hr

As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in ... Product & Technical Fluency + Stay familiar with ApartmentIQ's full product suite (Market Survey ...

ApartmentIQ

Customer Success Manager

Madison, WI

Product & Technical Fluency * Stay familiar with ApartmentIQ's full product suite (Market Survey ... Success Management * Multifamily experience is preferred * Experience working with a SaaS product ...

Findhelp

Customer Success Manager

Madison, WI · On-site

... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...

SHI GmbH

Customer Success Manager - VMware

Madison, WI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to travel to SHI, Partner, and Customer Events * 2-4 years of experience in a technical ...

Findhelp

Senior Customer Success Manager

Madison, WI · On-site

... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...

findhelp

Senior Customer Success Manager

Madison, WI · On-site

$95 - $130/hr

... technical escalations to maintain project momentum and trust. * Metric-Driven Success: Closely ... Experience managing customer relationships and driving adoption within SaaS or healthcare ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Madison, WI

Technical Success Manager information

See Madison, WI salary details

$51.4K

$153.4K

$195K

How much do technical success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical success manager in Madison, WI is $153,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,400.00 and $182,400.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What job categories do people searching Technical Success Manager jobs in Madison, WI look for?

The top searched job categories for Technical Success Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Technical Success Manager jobs?

Cities near Madison, WI with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $153,449 per year, or $73.8 per hour.

Customer Success Manager

Appian Corporation

Madison, WI

$125K - $250K/yr

Full-time

Posted 10 days ago

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.

In this role, you will:

  • Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
  • Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
  • Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
  • Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
  • Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
  • Communicate confidently across technical teams, business stakeholders, and C-level executives.
  • Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Basic Qualifications:

  • Bachelor's degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Experience with agile software development practices.
  • Expected travel averages around 25%, with higher travel demands during select months.

Preferred Qualifications:

  • 5+ of experience within success management, program management, account management or advisory services.
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
  • Strong understanding of system integration, data architecture, or enterprise architecture.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range
$125,000—$250,000 USD

Tools and Resources

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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