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Customer Success Program Jobs in Camp Pendleton, CA

ABB

Program Leader Critical Industries

Carlsbad, CA · Remote

Drive exceptional customer outcomes and strategic account success by overseeing end-to-end program execution, strengthening executive customer relationships, mitigating risks, and ensuring alignment ...

Intuit

Staff Customer Experience Strategist

San Diego, CA · On-site

$104K/yr

Build and improve CX processes, frameworks, and tools specific to WFS and ASO experience programs * Partner with Customer Success, Product, Risk, and WFS delivery teams to ensure service design ...

Intuit

Staff Program Manager

San Diego, CA

$150K - $203K/yr

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts ...

Intuit

Staff Program Manager

San Diego, CA · On-site

$150K - $203K/yr

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts ...

Intuit

Staff Program Manager

San Diego, CA

$150K - $203K/yr

Overview Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Camp Pendleton, CA

Customer Success Program information

See Camp Pendleton, CA salary details

$11

$25

$49

How much do customer success program jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer success program in Camp Pendleton, CA is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What cities near Camp Pendleton, CA are hiring for Customer Success Program jobs? Cities near Camp Pendleton, CA with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Camp Pendleton, CA as of June 2026, with employment types broken down into 72% Full Time, 16% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,169 per year, or $25.1 per hour.

Principal Business Operations Manager - Customer Success Platform

Intuit

San Diego, CA

$196K - $265K/yr

Full-time

Re-posted 6 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

87th of 242 rated software companies

Job description

OverviewWe are seeking a strategic and operationally-focused Principal, Business Operations Manager to help shape and scale the operating model for Intuit’s AI + Human Intelligence (HI) Customer Success Platform.This leader will partner closely with senior executives to drive business performance, strategic planning, operating model design, and transformational initiatives that enable the organization to scale effectively. As a key member of the leadership team, you will help translate strategy into execution by establishing performance frameworks, informing investment and prioritization decisions, and leading initiatives that improve how the organization operates and delivers customer outcomes.

You will work across Customer Success, Technology Ecosystem, Intuit’s Business Units, Finance, HR, and external partners to ensure the organization can execute against its strategic priorities, accelerate AI-enabled customer experiences, and deliver measurable business impact.


Responsibilities

Business Performance & InsightsOwn the performance management framework for the Customer Success Platform, including KPIs, scorecards, operational reviews, and executive reporting. Analyze business performance, identify trends and risks, and provide actionable recommendations that improve customer, operational, and business outcomes.Operating Model & GovernanceDesign and evolve the operating model that enables scalable delivery of AI + Human Intelligence customer success experiences. Establish governance mechanisms, decision-making frameworks, business rhythms, and accountability structures that improve execution and organizational performance.Strategic Planning & PrioritizationPartner with leadership to drive annual and quarterly planning processes, define priorities, evaluate tradeoffs, and align investments against strategic objectives. Help ensure resources and initiatives are focused on the highest-impact opportunities for the business.Operational Excellence & Partner PerformanceDrive operational excellence across internal teams and outsourced partners by establishing performance frameworks, improving coordination, and identifying opportunities to increase efficiency, scalability, quality, and business impact.Strategic Initiatives & Transformation

Lead high-impact, cross-functional initiatives that advance the Customer Success Platform’s strategic priorities and improve organizational performance. Partner across Customer Success, Technology Ecosystem, Intuit Business Units, Finance, HR, and external partners to drive alignment, manage dependencies, remove obstacles, and ensure successful execution. Champion transformational efforts across people, process, and technology, leveraging automation, AI-enabled workflows, and change management to improve productivity, scalability, and customer outcomes.


Qualifications

Experience10+ years of experience in business operations, strategy, consulting, operations leadership, or a related field. Proven track record driving business performance, organizational scale, and operational transformation in complex, cross-functional environments.Business Operations LeadershipDemonstrated experience building operating mechanisms, managing business performance, driving strategic planning processes, and leading initiatives that improve organizational effectiveness and business outcomes.Analytical & Financial AcumenStrong analytical and problem-solving skills with experience using data to influence decisions, evaluate tradeoffs, and drive measurable outcomes. Experience building business cases, developing performance frameworks, and partnering with Finance on planning and investment decisions.Operating Model & Execution ExcellenceExperience designing governance structures, decision-making processes, and scalable operating models that improve organizational performance and execution.Technology & Data AcumenExperience leveraging technology, automation, analytics, and data-driven insights to improve operational scale, productivity, and customer outcomes. Ability to partner effectively with technical teams to operationalize new capabilities and ways of working.Collaboration & InfluenceExceptional communication, relationship-building, and stakeholder management skills with a proven ability to influence across organizations and drive alignment without direct authority.Executive Communication & StorytellingProven ability to synthesize complex business, operational, and technical topics into clear strategic recommendations and executive narratives for senior leadership and C-level audiences.
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
San Diego $196,000 - $265,000
Mountain View, CA $197,000- $266,000

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