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Customer Success Program Jobs in Nevada (NOW HIRING)

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant ...

ShipMonk

Merchant Success Manager

Las Vegas, NV · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant ...

ShipMonk

Merchant Success Manager

Las Vegas, NV

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant ...

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

Posted today

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

Posted today

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

Posted today

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

Posted today

hyve solutions

Technical Program Manager

Las Vegas, NV · On-site

$123K - $159K/yr

The company co-innovates with deep engineering expertise, treating customer success as its own ... Perks at Work * LEAP Program * MyFlexPay We are an Equal Opportunity Employer and do not ...

ABB

Program Leader Critical Industries

NV · Remote

Drive exceptional customer outcomes and strategic account success by overseeing end-to-end program execution, strengthening executive customer relationships, mitigating risks, and ensuring alignment ...

Collabera

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

... Programs. Collabera recognizes true potential of human capital and provides people the right ... High quality customer service skills, Detail oriented for our customer's success, Good computer ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Nevada? The most popular types of Customer Success Program jobs in Nevada are:
What are popular job titles related to Customer Success Program jobs in Nevada? For Customer Success Program jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Nevada look for? The top searched job categories for Customer Success Program jobs in Nevada are:
What cities in Nevada are hiring for Customer Success Program jobs? Cities in Nevada with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Merchant Success Manager

ShipMonk

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Overview:
The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.
Who we are:
  • We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
  • We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
  • We are proactively enabling merchants to succeed using your platform, services, or solutions.
  • We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant's growth

What you'll do:
  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:
  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
Perks Of Being a ShipMonker
  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
  • Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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