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Customer Success Program Jobs in Arizona (NOW HIRING)

WillScot

WS - Managed Services, Customer Success

Scottsdale, AZ · On-site

$18.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create Purchase Orders to partners for customer orders. * Contact vendors and acquire pricing for ... incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with ...

WillScot

WS - Managed Services, Customer Success

Scottsdale, AZ

$18.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create Purchase Orders to partners for customer orders. * Contact vendors and acquire pricing for ... incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with ...

WillScot

WS - Managed Services, Customer Success

Scottsdale, AZ

$17.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create Purchase Orders to partners for customer orders. * Contact vendors and acquire pricing for ... incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with ...

WillScot

WS - Managed Services, Customer Success

Scottsdale, AZ · On-site

$17.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create Purchase Orders to partners for customer orders. * Contact vendors and acquire pricing for ... incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with ...

World Wide Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Participate in cybersecurity/technical training, certifications, and internal knowledge programs to ...

World Wide Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Participate in cybersecurity/technical training, certifications, and internal knowledge programs to ...

World Wide Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Participate in cybersecurity/technical training, certifications, and internal knowledge programs to ...

World Wide Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Participate in cybersecurity/technical training, certifications, and internal knowledge programs to ...

World Wide Technology

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ... Participate in cybersecurity/technical training, certifications, and internal knowledge programs to ...

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Showing results 41-60

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Arizona

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Arizona?

The most popular types of Customer Success Program jobs in Arizona are:

What are popular job titles related to Customer Success Program jobs in Arizona?

For Customer Success Program jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Arizona look for?

The top searched job categories for Customer Success Program jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Program jobs?

Cities in Arizona with the most Customer Success Program job openings:

Customer Success Program jobs near you

Global Vice President of Customer Success

Dot Compliance

Phoenix, AZ • On-site, Remote

$137K - $176K/yr

Full-time

Re-posted 19 hours ago

Job description

Description
The Global Vice President of Customer Success is a key member of Dot Compliance's leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform.
We're looking for a leader who can think strategically while staying close to the day-to-day realities of the team and our customers. The right person brings structure without unnecessary bureaucracy, sees opportunity in complexity, and knows how to turn insights into action that moves the business forward.
This role is a strong fit for someone who enjoys building in a dynamic, evolving environment, where openness, transparency, and ownership matter. A leader who is comfortable working independently, making thoughtful decisions, and creating alignment across functions and regions. partner closely with Sales, Professional Services, Product, Support, and Marketing to create a connected customer experience and help customers realize meaningful value from Dot Compliance's solutions.
The ideal candidate knows how to balance innovation with scale, using tools, data, and AI to improve efficiency and visibility, while never losing sight of the human side of customer success. Someone who is curious, practical, and people-first, who takes the time to understand what is really happening before jumping in to change it.
This is a full-time remote role with some travel component, ideally for candidates located in the Eastern or Central time zone.
Duties and Responsibilities
Strategic Leadership
  • Refine and execute a global Customer Success strategy aligned with corporate objectives.
  • Scale a high-performing global team, including regional leaders, managers, and CSMs.
  • Maintain a unified customer journey framework, balancing global consistency with regional adaptability.
  • Champion a customer-first culture across the company.
  • Connect with the team's experience on the ground and translate those insights into strategic priorities at the executive level.

Customer Success Excellence
  • Drive customer adoption, satisfaction, and retention through proactive engagement strategies.
  • Ensure customers achieve measurable business value and ROI from Dot Compliance solutions.
  • Continuously refine best practices for risk management, health scoring, and renewal execution
  • Develop and scale Enterprise Customer Success methodologies and playbooks that drive consistent adoption, retention, and expansion across complex, strategic accounts.
  • Serve as executive sponsor for strategic customer relationships, including escalation management.
  • Own a personal book of business to stay close to the customer experience.
  • Balance customer-centric decision making with team advocacy, standing up for the team during difficult times while ensuring customers remain at the heart of our approach.

Revenue Growth & Expansion
  • Partner with Sales and Professional Services to identify and execute upsell, cross-sell, and expansion opportunities with priority focus on Enterprise accounts.
  • Evolve programs to drive adoption of new modules, licenses, and services in a scalable way.
  • Influence pricing, packaging, and success plans to maximize value and renewal outcomes.
  • Introduce imaginative, scalable approaches, including the thoughtful use of automation and AI, while preserving the human touch that customers and employees value.

Operational Excellence
  • Enhance and monitor KPIs for customer health, NPS, retention, and expansion.
  • Use automation, AI, and data-driven insights to scale customer success impact.
  • Ensure technology enables, rather than replaces, authentic human connection with customers and internal teams.

Team Development
  • Mentor and develop regional leaders.
  • Foster a culture of continuous improvement, innovation, and empowerment.
  • Align performance management with global objectives and customer outcomes.
  • Nurture and embody Dot Compliance's values, ensuring they are embedded into Customer Success strategies, team culture, and customer engagement
  • Build trust and relatability as a leader by being approachable, supportive, and invested in the professional growth of the team.

Requirements
Key Requirements and Qualifications
  • Bachelor's degree required, MBA or advanced degree preferred.
  • 10+ years of Customer Success in B2B SaaS.
  • 7+ years leading global teams, with proven success scaling across regions.
  • Background in life sciences, pharmaceuticals, or health quality standards.
  • Executive presence with proven ability to influence at the C-suite and board level.
  • Strong operational discipline with the ability to design scalable processes.
  • Excellent communication, collaboration, negotiation, and strategic thinking skills.
  • Ability to listen first, learn from the team, and drive meaningful, sustainable change that balances scalability with empathy.
  • Customer-first orientation with a passion for long-term partnerships.
  • Entrepreneurial, innovative, and comfortable in high-growth, agile environments.
  • Human-first leader who advocates for the team, relates to their challenges, and inspires them to deliver world-class customer experiences.
  • Willingness to travel globally as needed.

Thank you for your interest in joining us. We sincerely appreciate the time and effort involved in every application. Due to the volume of interest, only candidates selected to move forward will be contacted, and we may not be able to respond to each applicant individually.
Dot Compliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply