ZipRecruiter

Log In

1

Customer Success Program Jobs in Arizona (NOW HIRING)

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk ... We combine deep customer experience (CX) expertise with influencer and affiliate operations to help ...

Versaterm

Customer Success Advocate I

Mesa, AZ · On-site

Align with customers on agency goals, program objectives, and annual business outcomes. * Review ... Share success stories and surface upsell/cross sell signals to Sales/Account Management based on ...

Hanger

HFN: Manager, Customer Success

Phoenix, AZ

... programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and ... The Manager, Customer Success's primary function is to ensure Hanger's supply chain has a ...

BizIQ

Manager of Customer Success

Phoenix, AZ · On-site

... customer success teams. * 5+ years of account and client management experience with a strong record ... We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Arizona

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Arizona? For Customer Success Program jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Arizona look for? The top searched job categories for Customer Success Program jobs in Arizona are:
What cities in Arizona are hiring for Customer Success Program jobs? Cities in Arizona with the most Customer Success Program job openings:
Customer Success Program jobs near you

Customer Success Manager

AGAVEZOE LLC

Scottsdale, AZ • On-site

$20 - $25/hr

Full-time

Medical, PTO

Posted 25 days ago

Job description

Location

Scottsdale, AZ — Hybrid
In-office: Monday, Wednesday, Thursday

Schedule

Monday–Friday, 9:00 AM – 5:00 PM
(Optional 8:00 AM – 5:00 PM with lunch)

Type

Full-Time

Compensation

$20–$25/hour or salary DOE

About the Role

We’re looking to add an experienced Customer Experience professional to our growing agency team — someone who goes beyond answering tickets and enjoys building, improving, and implementing CX systems and projects.

This role is ideal for someone who has already worked in CX, operations, or support-heavy environments and has hands-on experience owning and executing implementations—including AI tools, CX workflows, automations, and ad hoc projects—across one or more brands.

You’ll still be close to the customer, but your impact will come from solving problems at the system level, not just one ticket at a time.

What You’ll Be Doing

CX Operations & Support

  • Act as a CX lead on select client accounts, ensuring high-quality customer experiences

  • Handle escalated or complex customer issues when needed (email-first, occasionally chat)

  • Help define and uphold brand voice, tone, and CX standards

Project & Implementation Work

  • Lead or support CX-related projects such as:

    • AI support tool implementation (chatbots, automations, macros, workflows)

    • Helpdesk setup, cleanup, and optimization (ex: Gorgias)

    • SOP creation and documentation

    • CX process improvements across teams

  • Partner with the team to scope, test, and roll out new CX initiatives

  • Identify inefficiencies and proactively recommend improvements

Ad Hoc & Agency Support

  • Jump into cross-functional projects as needed (launches, migrations, special client requests)

  • Adapt quickly as client needs evolve — agency life moves fast

  • Help mentor or guide more junior CX team members when applicable

What We’re Looking For

  • 2–5+ years of experience in customer experience, CX operations, or support implementation roles

  • Proven track record of executing implementations (not just supporting them) across CX tools, workflows, and automations

  • Strong written communication skills and a customer-first mindset

  • Hands-on experience with eCommerce CX platforms, including:

    • Subscription platforms: Recharge, stay.ai

    • Loyalty programs: Yotpo

    • Reviews platforms: Okendo, Yotpo

    • Helpdesks: Gorgias, Zendesk

  • Experience with helpdesk migrations (ex: Zendesk ↔ Gorgias), including planning, setup, tagging/macros, workflow rebuilds, and QA

  • Highly organized, proactive, and comfortable managing multiple priorities across multiple brands

Bonus Points

  • Experience implementing or managing AI-driven CX tools

  • Background in eCommerce or DTC brands

  • Experience working at an agency or startup

  • Experience training or supporting junior CX team members

To be further considered, send me an email that includes your linkedin/resume/anything impressive!

Bonus points: send me a personable video letting me know why you want the job + how you can be valuable to our team

camryn@inevitableagency.co

Company Description

About Inevitable Agency
At Inevitable Agency, we design and optimize end-to-end brand experiences—for both customers and the creators who power modern growth.
We combine deep customer experience (CX) expertise with influencer and affiliate operations to help brands scale sustainably, strengthen loyalty, and build communities that convert. From post-purchase support to creator onboarding, we believe every touchpoint matters.
We’re a growing startup with a small, energetic team that moves quickly, collaborates closely, and genuinely enjoys building something together.