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Customer Success Program Manager Jobs in Shell Rock, IA

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$16 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Innovative Ag Services

Location Manager

Ackley, IA · On-site

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$17 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Dunkerton, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Cedar Falls, IA · On-site

$16 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Innovative Ag Services

Location Manager

Ackley, IA · On-site

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Innovative Ag Services

Location Manager

Ackley, IA · On-site

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Planet Fitness

Customer Service Representative

Waterloo, IA · On-site

$15.75 - $21.50/hr

Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new ... Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for ...

Planet Fitness

Customer Service Representative

Cedar Falls, IA · On-site

$15.50 - $21.25/hr

Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new ... Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Shell Rock, IA

Customer Success Program Manager information

See Shell Rock, IA salary details

$30.4K

$77.6K

$130.8K

How much do customer success program manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success program manager in Shell Rock, IA is $77,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Shell Rock, IA look for? The top searched job categories for Customer Success Program Manager jobs in Shell Rock, IA are:
Customer Success Program Manager jobs near you
Customer - Food Service

Customer - Food Service

Kwik Trip, Inc.

Waterloo, IA • On-site

$16 - $21.70/hr

Part-time

Medical, Retirement, PTO

Re-posted 3 days ago

Kwik Trip rating

7.1

Company rating: 7.1 out of 10

Based on 850 frontline employees who took The Breakroom Quiz

2nd of 48 rated convenience stores

Job description

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Kwik Star 724
Pay Range: $16.00 to $21.70
Shift: Variable
Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
Customer - Food Service Coworker:
Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best customer and food service experience in clean, state of the art facilities.
Requirements:
• You must be at least 16 years of age to work in our stores
• Great people skills
• Enjoy a fast paced work environment
• Maintain our in-store food program
• Ability to problem solve challenges and shift priorities quickly
• Desire to help customers
• Maintain a clean and inviting store
• Some weekend and holiday availability is required
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Customer - Food Service Coworkers and have developed the skills to take on new challenges and roles within the company.
Similar positions would be: Customer Service, Food, Cashier, Cook, Server.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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