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Customer Success Program Manager Jobs in Shell Rock, IA

Wartburg College

Accessibility Coordinator

Waverly, IA · On-site

Responsible to the Academic Success Programs Director, the Accessibility Coordinator provides ... Manage an on-going caseload of assigned students who fall into categories of academic probation and ...

Critter Control

Customer Service Specialist

Cedar Falls, IA · On-site

$18.25/hr

... success and a company that's invested in your future. You'll have more than a job; you'll have a ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That ...

Orkin LLC

Customer Service Specialist

Cedar Falls, IA · On-site

$18.25/hr

... success and a company that's invested in your future. Why Orkin? You'll have more than a job; you ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That ...

Orkin

Customer Service Specialist

Cedar Falls, IA · On-site

$18.25/hr

... success and a company that's invested in your future. Why Orkin? You'll have more than a job; you ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That ...

Orkin

Customer Service Specialist

Cedar Falls, IA

$18.25/hr

... the foundation for success and a company that's invested in your future. Why Orkin? You'll ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed.

Innovative Ag Services

Location Manager

Ackley, IA · On-site

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Innovative Ag Services

Location Manager

Ackley, IA

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Innovative Ag Services

Location Manager

Ackley, IA

Provide a level of customer service that promotes growth in annual grain purchases and supply sales ... Maintain location assets and supervise location maintenance program. * Manage all facility ...

Marvin

Director of Customer Service

Waterloo, IA · On-site

$135K - $180K/yr

Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ... Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin ...

Natural Grocers

Body Care Manager

Cedar Falls, IA · On-site

$18/hr

Department Managers are responsible for the success of their own department and are required to ... Paid Nutrition Education * good4u Crew Member Discount * {N}power Program (customer appreciation ...

Natural Grocers

Body Care Manager

Cedar Falls, IA · On-site

$18/hr

Department Managers are responsible for the success of their own department and are required to ... Paid Nutrition Education * good4u Crew Member Discount * {N}power Program (customer appreciation ...

Natural Grocers

Body Care Manager

Cedar Falls, IA · On-site

$18/hr

Department Managers are responsible for the success of their own department and are required to ... Paid Nutrition Education * good4u Crew Member Discount * {N}power Program (customer appreciation ...

Kwik Trip

Customer - Food Service

Waverly, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Shell Rock, IA

Customer Success Program Manager information

See Shell Rock, IA salary details

$30.4K

$77.6K

$130.8K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in Shell Rock, IA is $77,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Shell Rock, IA look for? The top searched job categories for Customer Success Program Manager jobs in Shell Rock, IA are:
Customer Success Program Manager jobs near you
Accessibility Coordinator

Accessibility Coordinator

Wartburg College

Waverly, IA • On-site

Full-time, Contractor

Posted 12 days ago

Job description

WARTBURG COLLEGE
Title of Position: Accessibility Coordinator - This is a full-time, 11-month position.
Function of Position:
The Academic Resource Center (ARC) supports the academic success of all Wartburg students while focusing intentionally on students who face barriers to academic success and creating programming for in-semester academic intervention. Responsible to the Academic Success Programs Director, the Accessibility Coordinator provides proactive academic and personal guidance to students throughout their undergraduate careers to address academic skills gaps, develop executive functioning behavior, and enhance socio-emotional well-being. This position is responsible for administering all college accommodations for academic, housing, and dietary disability-related needs in accordance with Americans with Disabilities Act (ADA)/Section 504 program compliance.
Duties and Responsibilities:
  1. Serve as the campus ADA compliance coordinator, administering appropriate accommodations. Provide support to students, faculty, staff, and campus community in the implementation of these accommodations. (60%)
    1. Develop accommodation plans with students and respective classroom faculty, Residential Life, or Dining Services using medical and/or psychological documentation and other sources of information.
    2. Collaborate with the ARC Office Coordinator to ensure accommodations testing operations run smoothly.
    3. Keep accurate records, analyze data, and prepare reports related to these services.
    4. Provide professional development for faculty and staff to increase disability awareness and promote methods for inclusive education.
    5. Oversee campus compliance with ADA/Section 504, increasing community awareness and working to make Wartburg more accessible for all students.
    6. Maintain working knowledge of current trends, legislation, national, state, and local issues affecting access for students with disabilities.
  2. Provide proactive academic support and accountability to students identified by various academic recovery processes. (30%)
    1. Manage an on-going caseload of assigned students who fall into categories of academic probation and academic notice utilizing the ARC Academic Success Commitment.
    2. Coordinate and respond to just-in-time academic intervention initiatives through formal and informal referrals by conducting self-assessments and creating academic success plans.
    3. Collaborate with campus partners to develop and implement academic resources that promote a successful transition to college and maintain those supports as needed.
    4. Maintain up to date documentation of work with students using Gateway, a Pharos360 student success platform.
  3. Manage alternative and external testing opportunities for campus partners and current students. (5%)
    1. Administer the ACT exam twice per academic year in compliance with ACT expectations.
    2. Schedule and supervise CLEP examinations for current Wartburg students as requested by the student.
  4. Promote and represent the Academic Resource Center and its services at various campus and community functions. Including participation with institutional committees, classroom visits, and at events such as Visit Days, Scholarship Days, Summer Orientation Advising and Registration, etc. (5%)

Supervision:
Employee works independently toward established objectives requiring the use of a wide range of procedures. Employee prioritizes own work and resolves unusual cases in consultation with supervisor.
Required Qualifications:
Bachelor's degree and minimum three years of experience supporting individuals with disabilities
  • Demonstrated knowledge of learning and physical disabilities and their impact on academic success
  • Experience with the use/application/interpretation of assessment instruments and diagnostic tests for students with disabilities
  • Strong verbal, written, and interpersonal skills
  • Effective time management, critical thinking, and problem-solving skills

Preferred Qualifications:
Master's degree in Student Affairs, Higher Education, Counseling, Education, or related field and prior experience working in a higher education setting, including:
  • Knowledge and application of various assistive technologies in a college setting
  • Support of students with academic, personal, and professional success plans
  • Creation and facilitation of presentations or workshop content
  • Demonstrated understanding of the dynamics and pressures of college students and a strong interest in actively engaging to support student success and satisfaction

Application Procedure:
Please upload the following by selecting the "Apply for this Position" below:
1) resume
2) a letter of interest including a statement regarding qualities within the context of the Wartburg College mission
3) contact information for three references.
See www.wartburg.edu for further information about the college and the city of Waverly. Screening begins immediately and continues until position is filled.

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