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Customer Success Program Manager Jobs in Shell Rock, IA

Orkin

Customer Service Specialist

Cedar Falls, IA · On-site

... the foundation for success and a company that's invested in your future. Why Orkin? You'll ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed.

Orkin LLC

Customer Service Specialist

Cedar Falls, IA · On-site

$18.25/hr

... success and a company that's invested in your future. Why Orkin? You'll have more than a job; you ... With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That ...

Wartburg College

Accessibility Coordinator

Waverly, IA · On-site

Responsible to the Academic Success Programs Director, the Accessibility Coordinator provides ... Manage an on-going caseload of assigned students who fall into categories of academic probation and ...

Marvin

Director of Customer Service

Waterloo, IA · On-site

$135K - $180K/yr

Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ... Annual profit sharing - recognizing everyone's contribution to Marvin's success * Giving at Marvin ...

Wartburg College

Accessibility Coordinator

Waverly, IA · On-site

Responsible to the Academic Success Programs Director, the Accessibility Coordinator provides ... Manage an on-going caseload of assigned students who fall into categories of academic probation and ...

Kwik Trip, Inc.

Customer - Food Service

Nashua, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$17 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$17 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Jesup, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

New Hampton, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Waverly, IA · On-site

$15 - $20.30/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

Kwik Trip, Inc.

Customer - Food Service

Waterloo, IA · On-site

$16 - $21.70/hr

... program • Ability to problem solve challenges and shift priorities quickly • Desire to help ... Customer Service, Food, Cashier, Cook, Server. Kwik Trip, Inc. is a family-owned, Midwest company ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Shell Rock, IA

Customer Success Program Manager information

See Shell Rock, IA salary details

$30.4K

$77.6K

$130.8K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in Shell Rock, IA is $77,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Shell Rock, IA look for? The top searched job categories for Customer Success Program Manager jobs in Shell Rock, IA are:
Customer Success Program Manager jobs near you
Lead Direct Support Professional (House 16)

Lead Direct Support Professional (House 16)

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

Waterloo, IA • On-site

$16.95 - $21.55/hr

Full-time

Posted 9 days ago

Job description

Job Summary:

This position reports to the Program Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for training, supervising, advising, and monitoring activities of persons served as outlined in their Individual Program Plan or Individual Employment Plan. This position also communicates effectively with program participants, counsels them, and coordinates services for them as needed. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

  • Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments.
  • Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant.
  • Drives program participants to and from appointments, events, stores, activities, etc.
  • Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Program Manager in a timely manner.
  • Assists with training new Team Members scheduled to work at the site.
  • Supervises the completion of Individual Program Plans and required documentation.
  • Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.
  • Submits documentation for program participants in a timely manner.
  • Builds rapport with program participants through effective communication based on the participants’ communication style.
  • Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.
  • Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.
  • Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
  • Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
  • Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
  • Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
  • Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.
  • Completes all duties of the job and all work requirements.
  • Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

  • High school diploma or GED, required.
  • A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment.
  • Effective written and verbal communication skills.
  • Ability to effectively instruct persons with disabilities.
  • Ability to adjust to unexpected or different situations.
  • Computer proficiency.
  • Reliable cellphone.
  • Ability to handle and maintain confidential information.
  • Possess a positive attitude and infect others with similar enthusiasm
  • Loyalty to the agency and its mission and policies.
  • Reliable transportation, valid driver’s license, and automobile insurance, required.
  • Ability to use good judgment, discretion, and initiative.