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Customer Success Program Manager Jobs in Shell Rock, IA

Healogics

Program Director

Waterloo, IA · On-site

The Program Director/Program Manager is also responsible for maintaining collaborative and ... Strong customer service and follow-up skills * Strong organization, time management skills and ...

New

LifeWise Academy

Program Director

Cedar Falls, IA · On-site

Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ... Maintain compliance with school policies and LifeWise Academy procedures What Success Looks Like

LifeWise Academy

Program Director

Denver, IA · On-site

Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ... Maintain compliance with school policies and LifeWise Academy procedures What Success Looks Like

LifeWise Academy

Program Director

Hudson, IA · On-site

Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ... Maintain compliance with school policies and LifeWise Academy procedures What Success Looks Like

LifeWise Academy

Program Director

Ackley, IA · On-site

Coordinate teams to ensure classes run smoothly and safely Managing Program Operations * Oversee ... Maintain compliance with school policies and LifeWise Academy procedures What Success Looks Like

Menard, Inc

Manager Trainee

Waterloo, IA · On-site

As you progress through the Manager Trainee program, your General Management team, Department ... Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture ...

Menard, Inc

Manager Trainee

Cedar Falls, IA · On-site

As you progress through the Manager Trainee program, your General Management team, Department ... Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture ...

Home Depot

Pro Customer Service/Sales

Waterloo, IA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Home Depot

Pro Customer Service/Sales

Waterloo, IA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... is a success. Collaboration is key, with team members working together to maintain a clean ...

Menards, Inc.

Manager Trainee

Cedar Falls, IA · On-site

As you progress through the Manager Trainee program, your General Management team, Department ... Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture ...

Menards, Inc.

Manager Trainee

Waterloo, IA · On-site

As you progress through the Manager Trainee program, your General Management team, Department ... Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Shell Rock, IA

Customer Success Program Manager information

See Shell Rock, IA salary details

$30.4K

$77.6K

$130.8K

How much do customer success program manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success program manager in Shell Rock, IA is $77,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Shell Rock, IA look for? The top searched job categories for Customer Success Program Manager jobs in Shell Rock, IA are:
Customer Success Program Manager jobs near you
Waterloo Program Manager

Waterloo Program Manager

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

Waterloo, IA • On-site

$45K/yr

Full-time

PTO

Posted 29 days ago

Job description

Join us to make a difference—build a rewarding career that changes lives.


At Goodwill Industries of Northeast Iowa, Inc., we believe every person has value and potential. Our work is about more than a paycheck—it’s about helping people learn skills, find purpose, and build better futures. If you enjoy leading others and want your work to truly matter, this could be the role for you.

Position Title: Program Manager – Mission Services
Location: Goodwill Industries of Northeast Iowa, Inc.

Your Role in Our Mission
As a Program Manager, you will lead a team that helps people build skills for work and everyday life. You’ll guide staff, support programs, and help individuals—including people with disabilities—move toward independence and success.

This is more than a leadership role—it’s a chance to inspire others, solve problems, and create opportunities that change lives.

What You’ll Do
• Lead and support a team of Employment Specialists, Lead Direct Support Trainers, and Direct Support Staff
• Coach and encourage team members so they can grow and succeed
• Oversee programs that help people learn job skills and life skills
• Review program progress and find better ways to serve people
• Hire, train, and develop team members
• Work with other departments to create more opportunities for participants
• Step in as a leader when needed, including occasional evenings or weekends

What Makes This Role Rewarding
• You can bring new ideas and help shape programs
• Your work directly helps people build better futures
• Each day is different and full of purpose
• You’ll be part of a team that supports each other and the mission

What You Need
• Bachelor’s degree in Human Services (or similar experience)
• At least 3 years of related experience (leadership experience preferred)
• Strong communication and people skills
• Confidence in making decisions and solving problems
• A positive attitude that motivates others
• Ability to handle private information with care
• Reliable transportation, valid driver’s license, and insurance
• Comfort using computers for daily work

Why You’ll Love Working Here
• Be part of a team that makes a real difference every day
• Outstanding benefits, generous PTO and paid holidays
• Grow your leadership skills in a supportive environment
• Help others gain confidence, independence, and success

Ready to Make an Impact?
If you’re ready to lead, support others, and help people reach their goals, apply today and be part of something bigger.