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Customer Success Program Manager Jobs in Philadelphia, PA

Cato Networks

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

  • Medical

  • Retirement

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining ... align programs to drive adoption, plan growth, and renewals, resolve issues with the help of the ...

Cato Networks

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Cato Networks LTD

Sr. Customer Success Manager

Philadelphia, PA · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

  • Medical

  • Retirement

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining ... align programs to drive adoption, plan growth, and renewals, resolve issues with the help of the ...

Clerri

Customer Success Manager, SMB

Philadelphia, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining ... align programs to drive adoption, plan growth, and renewals, resolve issues with the help of the ...

Lumen Technologies

Customer Success Executive

NJ · Remote

$88K - $118K/yr

  • Medical

  • Life

The Role The Customer Success Executive is a customer-facing role that ensures our largest ... Manage overall customer metrics, including usage data, health indicators and renewal dates to align ...

New

Paris

Customer Success Specialist

Mount Holly, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls. What You'll Be Doing: * Serve as ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Philadelphia, PA

Customer Success Program Manager information

See Philadelphia, PA salary details

$32.8K

$83.8K

$141.3K

How much do customer success program manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success program manager in Philadelphia, PA is $83,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Philadelphia, PA?

For Customer Success Program Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Philadelphia, PA look for?

The top searched job categories for Customer Success Program Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Success Program Manager jobs?

Cities near Philadelphia, PA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,819 per year, or $40.3 per hour.

Customer Success Manager, Enterprise

LearnUpon

Philadelphia, PA • On-site

Full-time

Posted 27 days ago

Job description

Work Mode: Hybrid 1+ days per week in our Philadelphia office
Department: Customer Success
About the Company
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that's easy, scalable and focused on results.
Read more about life at LearnUpon here.
About the Team
LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.
The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.
In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.
About the Opportunity
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.
This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.
You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.
In addition, you'll be responsible for:
  • Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value
  • Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives
  • Lead structured success planning and executive engagement, including business reviews and long-term value planning
  • Establish multi-threaded relationships across stakeholders, including senior decision-makers
  • Drive renewal readiness through value demonstration, risk identification, and proactive planning
  • Identify and shape expansion opportunities, partnering with Sales to drive growth
  • Act as a strategic advisor, guiding decisions and helping customers navigate complex change
  • Coordinate cross-functional teams to deliver a seamless customer experience
  • Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health

Skills & Experience
Must-Haves
  • 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role
  • Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes
  • Strong consultative and strategic mindset, with the ability to engage at operational and executive levels
  • Experience supporting renewal readiness and expansion in high-ARR environments
  • Commercial acumen and confidence in renewal and growth conversations
  • Excellent communication and presentation skills with senior stakeholders
  • Strong organizational skills managing a smaller number of complex accounts
  • Sound judgment in ambiguous, high-impact situations
  • Experience using AI tools to streamline tasks and improve efficiencies
  • Willing to travel up to 10 times per year for key customer on-sites and industry events

Nice-to-Haves
  • Experience in eLearning, EdTech, or Learning Management Systems
  • Familiarity with APIs, integrations, or Single Sign-On (SSO)

Why choose LearnUpon?
From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.
Learn more here.
Hiring Process
  • Qualified applicants may be invited to an initial screening call with a member of our TA Team.
  • Successful candidates will be invited to a series of practical interviews.
  • Finally, candidates will have an interview with our COO.
  • Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.
If you need any accommodations during the hiring process, please reach out to us at peopleops@learnupon.com.
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Check out our Careers site and Instagram to learn more about working at LearnUpon.
By submitting your application, you agree to LearnUpon's Privacy Policy.

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