Customer Success Program Manager Jobs in Pharr, TX

The Program Director is responsible for all aspects of management and administration of their assigned program related to teaching, advising students, program development and effectiveness, clinical/extern site management, internship management, student progression, review and analysis of program data and outcomes, scheduling (student and faculty), student learning outcomes, and retention in accordance with company policies and procedures. In support of the company's mission, the Program Director works with the faculty and support staff to promote continuous improvement in the quality of instruction through ongoing development, coaching, and training. The Program Director safeguards and upholds the highest standards of compliance with accrediting bodies, state regulators, institutional policies, procedures, and best practices.

Key Responsibilities

• Establish and maintain a conducive learning environment for students and faculty

• Identify, hire and train qualified faculty

• Monitor and promote the integration of the Ancora Education Learning Philosophy and Core Classroom Principles in daily instruction and student interaction

• Partner with the Director of Education to lead the faculty development efforts of the department, including orientation, on-going training, and professional development

• Provide timely faculty mentoring, observations, coaching, and feedback

• Maintain course schedules and assign faculty workloads in accordance with company and regulatory policies

• Work in conjunction with the Campus President and Director of Education to ensure appropriate levels of equipment, training aides, and materials that support the program curriculum and learning objectives

• Ensure on-going compliance of the program, maintaining national and programmatic accreditation standards

• Identify, coordinate, and maintain working relationships with outside entities that provide clinical/extern experiences

• Advise students on academic performance and program progression

• Evaluate program specific outcomes and implement improvement strategies as needed 

• Maintain curriculum in accordance with company, state, and accreditor standards

• Other duties as assigned

• Certification or higher degree in the corresponding program from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education as required by specific program standards. Educational background must be equal to or exceeding the maximum credential offered in the program area.

• Each distinct occupational area that leads to an occupational or academic degree must have a program head on-site at the school (e.g., lead faculty, department chair, dean, etc.) who possesses an educational background equal to or exceeding the maximum credential offered in that program area, the requisite qualifications for technical faculty teaching in a degree program, and an ability to administer the occupational components of the program. For schools that only offer a program or group of programs in one distinct occupational area, a single individual may fulfill both the director of education and the program head requirements as long as the individual possesses the requisite qualifications for each position.

• At least 5 years industry experience within the last 10 years.  

• Possess current, valid licensure where appropriate 

• Meets all state and accreditor requirements to qualify as an instructor for the corresponding program

• 1 year of management experience

• Understanding of adult learning principles evidenced by shown ability to teach/train adult learners

• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers

• Ability to drive/travel to various extern/clinical/job sites

• Demonstrated knowledge, skills, and ability in administration within an education program

Experience and Education Preferred

• Higher level degree than the minimum programmatic requirement in the corresponding program from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

• Experience with curriculum writing

• 3 years of management experience 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Prolonged periods sitting at a desk and working on a computer.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

I have read and understand the above job description.  I further understand that this is not an all-inclusive list and does not constitute a contract.  My employment remains at will as with all employees of Ancora Education. 

v