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Customer Success Program Manager Jobs in Orem, UT

LVT

Success Program Manager

American Fork, UT

Manage your book of business utilizing traditional CSM motions and digital programs to drive ... Strategically leverage product usage data and customer success metrics to identify and transition ...

New

LVT

Success Program Manager

American Fork, UT · On-site

Build workflows that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self ...

New

LVT

Success Program Manager

American Fork, UT · On-site

Build workflows that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self ...

New

Clozd

Client Success Program Manager

Lehi, UT · On-site

Program Managers are responsible for designing and delivering successful win-loss analysis programs ... This role is somewhere between Customer Success and Consulting - it's more strategic & hands-on ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Route

Customer Success Manager

Lehi, UT · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview ... Participate in executive sponsorship programs and facilitate engagement between Route leadership ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

SLANT, Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

Support training & onboarding for new and existing customer success team members * Educating ... Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

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Customer Success Program Manager information

See Orem, UT salary details

$28.3K

$72.2K

$121.7K

How much do customer success program manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success program manager in Orem, UT is $72,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Orem, UT?

For Customer Success Program Manager jobs in Orem, UT, the most frequently searched job titles are:

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The top searched job categories for Customer Success Program Manager jobs in Orem, UT are:

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Cities near Orem, UT with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Success Program Manager

LVT

American Fork, UT

Full-time

Posted yesterday

New

Job description

ABOUT THIS ROLE
We are seeking a creative and high performing teammate to help build and deliver critical digital customer success programs and initiatives. The right candidate for this position is someone who works creatively, efficiently, and collaboratively to build and drive new and emerging digital success programs forward, navigating ambiguity with speed and confidence to ensure seamless & aligned program execution across cross-functional teams.

ROLE RESPONSIBILITIES

  • Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes. 
  • Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities. Pursue multi-year renewals and durable growth contracts with existing customers.
  • Design and implement digital-first programs  aligned with stakeholder input, company goals, and customer needs to drive product adoption, customer retention, and expansion for our 1-to-many motion
  • Build workflows  that connect customer success data with system reporting and metrics to move the company toward digital and scale programs that enhance customer success through automation, self-service, and effective human touch models. 
  • Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.
  • Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
  • Stay up-to-speed on emerging industry direction and trends. Be seen as an expert consultant for all things digital success.

OUR IDEAL CANDIDATE 

  • 3-5 years experience program management, digital experience, customer success, or related field.
  • Experience and understanding of customer success concepts and principles - including segmentation, customer health scoring, product adoption methodologies, high/medium/low/digital touch tactics, CS subscription offerings, risk management & mitigation processes.
  • Knowledge of digital customer journey frameworks and/or lifecycle automation to scale customer success programs
  • Renewals and account management experience is a plus.
  • Proactive problem-solving skills and a customer-centric mindset.
  • Ability to analyze data and derive actionable insights.
  • Excellent communication, collaboration, and facilitation skills with the ability to set priorities and execute without micromanagement.
  • Comfortable facilitating demos and training in live and digital environments.
  • Ability to drive team collaboration, act as primary interface between the customer and LVT
  • Experience implementing and working with customer portals and customer success platforms.
  • Ability to create branded, audience-appropriate learning materials such as slides, one-pagers, graphics, and step-by-step documentation.
  • Proven ability to thrive in ambiguous, fast-paced, and minimally structured environments.
  • Ability to travel up to 30% as needed

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