We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
Customer Success Manager
Washington, DC · On-site +1
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
Customer Success Manager
Washington, DC · On-site +1
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
Customer Success Manager
Reston, VA · On-site
... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
Customer Success Manager
Reston, VA · On-site
... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Experience with Microsoft Dynamics, Power Apps, or CSP programs * Strong troubleshooting and ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We ... Strong program management experience, change management and supporting user adoption * Must be AI ...
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Quick apply
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Quick apply
Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...
Customer Success Manager
Washington, DC · On-site
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
Customer Success Manager
Washington, DC · On-site
A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...
Customer Success Manager
Leesburg, VA · On-site
LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...
Customer Success Engineer
Mclean, VA · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
Customer Success Engineer
Mclean, VA · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
Senior Customer Success Manager The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring ...
Senior Customer Success Manager The Senior Customer Success Manager is a strategic, client-facing role responsible for protecting customer retention, driving successful renewals, and ensuring ...
Customer Success Manager
Columbia, MD · On-site
$3.0K - $5.0K/wk
About the Company We're looking for a Customer Success Manager who thrives on building ... Performance-based raise program * Full benefits package: medical, dental, vision * 401(k) with ...
Customer Success Manager
Columbia, MD · On-site
$3.0K - $5.0K/wk
About the Company We're looking for a Customer Success Manager who thrives on building ... Performance-based raise program * Full benefits package: medical, dental, vision * 401(k) with ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will develop a deep ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will develop a deep ...
Customer Success Manager
Washington, DC · On-site
$80 - $100/hr
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...
Customer Success Manager
Washington, DC · On-site
$80 - $100/hr
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...
Customer Success Manager
Washington, DC · On-site
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...
Customer Success Manager
Washington, DC · On-site
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...
Customer Success Manager
Reston, VA · On-site
$100 - $125/hr
The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds ...
Customer Success Manager
Reston, VA · On-site
$100 - $125/hr
The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds ...
Customer Success Program Manager information
See McLean, VA salary details
$32.9K - $42.7K
4% of jobs
$42.7K - $52.6K
10% of jobs
$59.5K is the 25th percentile. Wages below this are outliers.
$52.6K - $62.5K
16% of jobs
$62.5K - $72.4K
15% of jobs
The median wage is $76.2K / yr.
$72.4K - $82.2K
14% of jobs
$82.2K - $92.1K
14% of jobs
$94.9K is the 75th percentile. Wages above this are outliers.
$92.1K - $102K
10% of jobs
$102K - $111.9K
10% of jobs
$111.9K - $121.8K
4% of jobs
$121.8K - $131.6K
2% of jobs
$131.6K - $141.5K
2% of jobs
$32.9K
$84K
$141.5K
How much do customer success program manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for customer success program manager in McLean, VA is $83,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,100.00 per year, depending on experience, location, and employer.
What is a customer success program manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What are the key skills and qualifications needed to thrive as a customer success program manager?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What does a customer success program manager do?
A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
What job categories do people searching Customer Success Program Manager jobs in McLean, VA look for?
The top searched job categories for Customer Success Program Manager jobs in McLean, VA are:
What cities near McLean, VA are hiring for Customer Success Program Manager jobs?
Cities near McLean, VA with the most Customer Success Program Manager job openings:
Full-time
Medical, PTO
Posted 26 days ago
Job description
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $3M in ARR across a number of large Enterprise Accounts
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements
- 5+ years' experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology - you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.