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Customer Success Program Manager Jobs in McLean, VA

Nuix Limited

Customer Success Manager

Reston, VA · On-site

$100 - $140/hr

The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds ...

New

OneArc

Customer Success Engineer

Mclean, VA

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Authorium

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Authorium, Inc.

Customer Success Manager

Washington, DC · On-site

$70 - $95/hr

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, providing billable services, and acting as an escalation point ...

Genesys

Sr. Customer Success Manager

Washington, DC · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location: Bethesda Reporting To: Rodolfo Beltran Compensation: $75,000 - $80,000 / year Description The ...

Emmes

Customer Success Manager - OptymEdge

Rockville, MD · On-site +1

Customer Success Manager Location: US - Remote OptymEdge is advancing global ophthalmology clinical ... program. We offer a competitive benefits package focused on the health and needs of our growing ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... Contribute to customer reference programs and success story development. * Stay current on Granicus ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in McLean, VA

Customer Success Program Manager information

See McLean, VA salary details

$32.9K

$84K

$141.5K

How much do customer success program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success program manager in McLean, VA is $83,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in McLean, VA look for?

The top searched job categories for Customer Success Program Manager jobs in McLean, VA are:

What cities near McLean, VA are hiring for Customer Success Program Manager jobs?

Cities near McLean, VA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in McLean, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 5% Hybrid, and 25% Remote job distribution, with an average salary of $83,966 per year, or $40.4 per hour.

Customer Success Manager - Federal Civilian

Exiger

Mclean, VA • On-site

Full-time

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Success Manager - Federal CivilianLocation

McLean, VA; Richmond, VA

Work Environment

Hybrid

Role Summary

Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply chain visibility, compliance, and operational resilience are mission critical. As our Government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape.

We are hiring a Customer Success Manager - Federal Civilian to serve as the primary post-sale relationship owner for a portfolio of Federal Civilian customers. Reporting to the Director of Government Customer Success, this role is responsible for driving customer adoption, value realization, retention, and long-term success across Exiger's platform.

Success in this role comes from building trusted relationships with government stakeholders, understanding agency priorities, and partnering across Product, Delivery, Support, and Sales to ensure customers achieve measurable mission outcomes. You will serve as a strategic advisor, helping customers maximize the value of Exiger's platform while identifying opportunities to expand adoption and strengthen long-term partnerships.

This role is ideal for someone who enjoys building executive relationships, solving complex customer challenges, and serving as a trusted partner to government organizations in a fast-moving SaaS environment.

What You'll Do
  • Manage a portfolio of Federal Civilian customer accounts, serving as the primary post-sale relationship owner.
  • Develop trusted relationships with government stakeholders, program leadership, and executive sponsors.
  • Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization.
  • Conduct regular business reviews to communicate customer value, platform usage, key outcomes, and future opportunities.
  • Partner with customers to understand evolving mission priorities and align Exiger's platform to support those objectives.
  • Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans.
  • Drive customer retention and support successful renewals through consistent engagement and value realization.
  • Partner with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience.
  • Advocate for customer needs by communicating product feedback, enhancement requests, and emerging use cases to internal stakeholders.
  • Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms.
  • Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies.
  • Represent Exiger as a trusted advisor during customer meetings, executive briefings, workshops, and other strategic engagements.
What You NeedRequired
  • 3-5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer-facing roles.
  • Experience supporting Federal Civilian agencies or other government customers.
  • Experience managing customer relationships within a SaaS, GovTech, or technology-driven environment.
  • Demonstrated ability to build trusted relationships with government stakeholders and executive leadership.
  • Strong verbal and written communication skills with experience delivering presentations, training, and executive briefings.
  • Experience driving customer adoption, retention, renewals, or customer success outcomes.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to interpret customer usage metrics and translate data into actionable engagement strategies.
  • Bachelor's degree

Preferred

  • Experience supporting Federal Civilian agencies such as DHS, CBP, FEMA, VA, HHS, Treasury, GSA, or other civilian organizations.
  • Familiarity with Customer Success methodologies, customer lifecycle management, and executive business reviews.
  • Experience supporting supply chain risk, compliance, cybersecurity, fraud, investigations, procurement, or government technology solutions.
  • Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.
Why Exiger
  • Partner directly with Federal Civilian agencies supporting critical national missions.
  • Help government customers maximize the value of Exiger's AI-powered supply chain and risk intelligence platform.
  • Build long-term strategic partnerships with government leaders and mission stakeholders.
  • Join a rapidly growing Government Customer Success organization supporting one of the fastest-growing areas of Exiger's business.
  • Work alongside mission-driven teams helping government organizations improve resilience, transparency, and operational readiness.

Why You'll Love Working at Exiger  

  • High-performance culture rooted in accountability and collaboration  
  • Discretionary Time Off (no maximum)  
  • Industry-leading health, vision, and dental benefits  
  • Competitive compensation  
  • 16 weeks fully paid parental leave  
  • Flexible hybrid work environment  
  • Wellness stipends and programming  
  • Career development and education reimbursement  

#Li-Hybrid  

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