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Customer Success Program Manager Jobs in Long Branch, NJ

Harvey

Mid-Market Customer Success Manager

New York, NY · On-site

$125K - $145K/yr

Role Overview As a Customer Success Manager you'll play a critical role in guiding our clients ... An opportunity to contribute to the growth and direction of our Customer Success program, building ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Everpure

Customer Success Manager

New York, NY · On-site

THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our ...

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

About the Role As a Customer Success Manager at Tabs, you'll bring proven customer success ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

BetterCloud

Customer Success Manager

New York, NY · On-site

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

... programs to proactive risk prevention across safety, operations, and quality management. Our ... The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Tabs

Customer Success Manager

New York, NY · On-site

$120K - $165K/yr

About the Role As a Customer Success Manager at Tabs, you'll bring proven customer success ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

... programs to proactive risk prevention across safety, operations, and quality management. Our ... The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex enterprise accounts. You'll act as both strategic advisor and technical expert, ensuring seamless ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Long Branch, NJ

Customer Success Program Manager information

See Long Branch, NJ salary details

$32.1K

$82.1K

$138.4K

How much do customer success program manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success program manager in Long Branch, NJ is $82,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $97,800.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Long Branch, NJ look for?

The top searched job categories for Customer Success Program Manager jobs in Long Branch, NJ are:

What cities near Long Branch, NJ are hiring for Customer Success Program Manager jobs?

Cities near Long Branch, NJ with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Long Branch, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 16% Part Time, 7% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,086 per year, or $39.5 per hour.

Mid-Market Customer Success Manager

Harvey

New York, NY • On-site

$125K - $145K/yr

Full-time

Re-posted 28 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
As a Customer Success Manager you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.
What You'll Do
  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
  • Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
  • Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
  • Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

What You Have
  • Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
  • Experience with Salesforce and Catalyst, are preferred, but not required.

What We Offer
  • A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
  • An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
  • A collaborative work environment that promotes growth, learning, and development.

Compensation Range
$125,000 - $145,000 OTE
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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