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Customer Success Program Manager Jobs in Monroeville, NJ

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Nurture customer advocacy through references, case studies, and participation in customer programs ...

FreedomPay

Customer Success Manager

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager The FreedomPay Commerce Platform is the technology of choice for many of ... programs. All positions must be able to successfully pass a background check as well as a credit ...

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... This position is not commission based, but there is an incentive program for top performers** What ...

Planisware

Customer Success Manager

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Graduate program Location This position is based in our Philadelphia, PA office, four days a week.

Planisware

Customer Success Manager

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Graduate program Location This position is based in our Philadelphia, PA office, four days a week.

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

Truveris

Customer Success Manager

Wilmington, DE · Remote

$80K - $100K/yr

... program. For more information on our solutions, visit www.truveris.com. SUMMARY: We are seeking an ... Bachelor's Degree. * Experience: 4+ years of experience in Customer Success Management or ...

FreedomPay

Customer Success Manager

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

Red Points

Customer Success Manager

Glendora, NJ · On-site +1

As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn ...

Red Points

Customer Success Manager

Glendora, NJ · On-site +1

As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Monroeville, NJ

Customer Success Program Manager information

See Monroeville, NJ salary details

$28.8K

$73.7K

$124.2K

How much do customer success program manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success program manager in Monroeville, NJ is $73,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What job categories do people searching Customer Success Program Manager jobs in Monroeville, NJ look for?

The top searched job categories for Customer Success Program Manager jobs in Monroeville, NJ are:

What cities near Monroeville, NJ are hiring for Customer Success Program Manager jobs?

Cities near Monroeville, NJ with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Business Partner, Customer Success

HeadFirst BV

Philadelphia, PA • On-site, Remote

$85K - $95K/yr

Full-time

Posted 27 days ago

Job description

Position objective:
As the Business Partner, Customer Success (Program), you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client, reporting into the Program Leader (Program Manager or Program Director). This role is commercially focused and accountable for protecting, growing, and defending the account by expanding spend, monetization, program adoption, and overall client value. It combines the day-to-day program delivery ownership of the Program Lead with the candidate-facing and supplier-facing rigor of the Senior Talent Consultant, wrapped in a strategic Business Partner lens toward the client's Customer Success organization. You will be empowered to build senior stakeholder relationships, proactively identify new business opportunities within the account, lead a confident commercial talk track, and deliver flawless operations in conjunction with the Client Sponsor, Service Delivery team, and Shared Back-Office Services team. We are looking for an experienced MSP professional with incredibly high integrity, an inquisitive mind, strong commercial instincts, and a passion for operational and customer service excellence.
Commitment to our culture, values, and behaviors:
Achievement of the position objectives and key responsibilities is attained by:
  • Fostering collaboration and building strong connections that drive Impellam's strategy and initiatives forward.
  • Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.
  • Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:
Commercial Ownership, Customer Success & Business Partnership - your top priority is building relationships and driving measurable commercial impact across the client account:
  • Commercial Ownership - protect, grow, and defend the account by identifying opportunities to increase spend, monetization, program adoption, and overall account value.
  • Business Development - proactively hunt for new opportunities within the account, including new departments, hiring managers, labor categories, service lines, and areas of unmanaged or under-penetrated spend.
  • Senior Relationship Management - build and maintain trusted relationships with senior and executive client leaders, carrying a confident commercial talk track that connects program performance to business outcomes.
  • Customer Success Business Partnering - act as a proactive Business Partner to the client's Customer Success, HR, Procurement, and Hiring Manager stakeholders, translating program data into practical insight, recommendations, and growth opportunities.
  • Client Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers, ensuring the program is positioned as a strategic solution rather than a transactional delivery function.
  • Commercial Thought Leadership - be viewed as a subject matter expert to the client; provide ongoing training, education, and market insight for HR, Procurement, Customer Success, and Hiring Manager stakeholders.
  • Communication - support delivery of relevant corporate, client, and team communications, ensuring messaging reinforces account growth, program value, and stakeholder alignment.
  • Issue Resolution - ongoing management and resolution of program, team, and people issues that may impact client satisfaction, account health, or commercial momentum.

Commercial Rhythm, Pipeline & Business Reviews:
  • Pipeline Management - maintain visibility to active and future account opportunities, tracking progress, barriers, next steps, and stakeholder engagement required to convert growth opportunities.
  • Forecasting & Target Management - support account forecasting against growth, spend, utilization, and program expansion targets, using data to identify risks and opportunities early.
  • QBRs & Business Reviews - own or support the regular client business review cadence, preparing clear insights on program performance, value delivered, pipeline, market trends, and recommended actions.

Program Management:
  • Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
  • Supplier/Vendor Operations - actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.
  • Escalation Management - proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels, escalating to the Program Leader as needed.
  • VMS Management - build a strong relationship with the VMS Supplier to ensure system performance meets customer expectations.
  • Experienced with Business Intelligence Tools - Power BI preferred.

Billing, Reporting & Analytics:
  • Ensure accurate and timely billing, reporting, and ongoing analysis, including scheduled and ad hoc requests; prepare weekly and monthly status reports on program activity, account health, pipeline, and issues.
  • Project Management - support the management and implementation of program/project modifications and enhancements.
  • Continuous Improvement - use experience, data, and analytics to drive improvements in program process, utilization, satisfaction, and commercial performance.

Workplace Health, Safety, and Environmental Compliance:
At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.
Impellam is committed to providing a safe and secure working environment for all employees and promoting best practices.
You will meet our HSE obligations by committing to:
  • Seek to prevent injury to any employee, customer, worker, or contractor.
  • Actively participating and completing compliance training as required.
  • Consider the safety implications of decisions.

Work experience and attributes:
Essential:
Knowledge of:
  • Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR).
  • Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance; strong experience, and detailed orientation, in report development, management, and QA.
  • Experience in identifying and leading initiatives for process improvement.
  • Project Management experience.
  • Effective communication, presentation, time management, organization, and planning techniques.
  • MS Excel and MS PowerPoint.
  • Experienced with Business Intelligence tools and driving decisions using analytics.
  • Commercial account management disciplines, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning.
  • Modern sales technology and CRM platforms, including Salesforce or Microsoft Dynamics, and tools such as ZoomInfo, Outreach, Gong, Highspot, or similar enablement and intelligence platforms.

Ability to:
  • Demonstrate a track record of growing and maturing client relationships.
  • Demonstrate fiscal responsibility for account management.
  • Manage by influence.
  • Demonstrate excellent communication.
  • Problem solves and present conceptual information to all levels of internal and external management.
  • Initiate, recommend, or provide solutions through designated channels.
  • Build and execute project plans.
  • Manage data collection and reports for regular and ad hoc reporting needs.

Core Competencies:
  • Passion for excellence.
  • Stress tolerance and ability to thrive in a dynamic environment.
  • High level of attention to detail.
  • Proactive approach to supporting a team and client partnership.
  • Urgency and speed of response.
  • High level of dedication and accountability.
  • Minimum of 3 years of experience as part of a Managed Service Program or Staffing management environment.

General Understanding of:
  • MSP / Human Capital / Staffing.
  • Human Resources.
  • Procurement.
  • Contracts.

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

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