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Customer Success Program Manager Jobs in Fort Mill, SC

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

Corning

Program Manager

Charlotte, NC · On-site +1

Success in this role requires the ability to frame complex issues clearly, present strategic ... Manage programs with global scope, coordinating teams, stakeholders, and execution activities ...

Talkdesk

Senior CX Manager

Charlotte, NC · On-site

Customer Success, Program Ownership & Risk Management * Build and maintain trusted relationships with senior executive and operational stakeholders . * Support executive business reviews focused on ...

SNC-Lavalin

Program Manager

Charlotte, NC · On-site

$175K - $200K/yr

Coordinate internal/external resources for program success. * Lead risk management, change management, and quality assurance. * Support financial tracking and ensure sustainable margins. * Build and ...

ADB

Strategic Program Manager

Charlotte, NC · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... The ideal candidate will have proven experience and success leading major telecom fiber builds ...

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Customer Success Program Manager information

See Fort Mill, SC salary details

$28.6K

$73K

$123K

How much do customer success program manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success program manager in Fort Mill, SC is $72,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Fort Mill, SC look for? The top searched job categories for Customer Success Program Manager jobs in Fort Mill, SC are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,993 per year, or $35.1 per hour.

Customer Success Specialist I

Paymentus

Charlotte, NC • On-site

Full-time

Re-posted yesterday

Job description

Essential Functions/ Responsibilities
  • Responds to Customer requests for reporting.
  • Work with Accounting to answer inbound customer billing questions/provide billing reports.
  • Works with Finovera team on any troubleshooting escalations.
  • Identify if billers requested are supported by Finovera. Determine if biller should be added based on success & MFA rates and if so, work with Banking & Fintech DEV to enable for ebills and/or AutoPay on Paymentus.
  • If Finovera doesn't support biller being requested, work to add URL through Finovera ticket, search for immutable ID, and enable on Paymentus side.
  • Provides final approval for the merging or deletion of a provider. Responsible for client communication on any changes.
  • Responsible for Customer Notification and Updates on mass connectivity issues with a provider.
  • Responsible for Customer Communication on upcoming maintenance and scheduled down time in Prod/Sandbox.
  • Responsible for monitoring and evaluating performance of billlers and providing a recommendation on disabling for ebills/autopay.
  • Monitor and respond to service@finovera and partnersupport@finovera inquiries. Notify end users of payment failures that also failed with Finovera DEV retries within 24 hours.
  • Provide updates for support team on PCS /FCS tickets

Education and Experience
  • Bachelor Degree a plus
  • Good organizational skills, knowledgeable in goal-setting practices
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding client service skills and dedication to providing exceptional client care
  • Exceptional listening and analytical skills

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
Minimal travel
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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