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Associate Customer Success Manager Jobs in Fort Mill, SC

BizTech Staffing

Customer Success Manager

Charlotte, NC · On-site

About the Role We are a growing software company headquartered in Charlotte, NC, seeking a Customer Success Manager (CSM) to own the post-sale relationship for a portfolio of B2B SaaS customers. As a ...

Quantifind

Customer Success Manager

Charlotte, NC · Hybrid

$100K - $145K/yr

As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your ...

New

Karbon

Senior Customer Success Manager

Charlotte, NC

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Q2

Senior Customer Success Manager

Charlotte, NC · On-site

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the ...

Quantifind

Customer Success Manager

Charlotte, NC · On-site

$100K - $145K/yr

As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your ...

New

Q2

Senior Customer Success Manager

Charlotte, NC

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the PrecisionLender platform. In this ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Fort Mill, SC

Associate Customer Success Manager information

See Fort Mill, SC salary details

$16.3K

$46.6K

$81.7K

How much do associate customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for associate customer success manager in Fort Mill, SC is $46,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $57,600.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Fort Mill, SC?

The most popular types of Customer Success Manager jobs in Fort Mill, SC are:

What job categories do people searching Associate Customer Success Manager jobs in Fort Mill, SC look for?

The top searched job categories for Associate Customer Success Manager jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Associate Customer Success Manager jobs?

Cities near Fort Mill, SC with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you

Customer Success Manager

BizTech Staffing

Charlotte, NC • On-site

Other

Posted 4 days ago

Job description

About the Role

We are a growing software company headquartered in Charlotte, NC, seeking a Customer Success Manager (CSM) to own the post-sale relationship for a portfolio of B2B SaaS customers. As a CSM, you will serve as the primary point of contact and trusted advisor for your accounts, driving product adoption, customer satisfaction, retention, and expansion. You will partner closely with Sales, Product, and Support to ensure customers achieve measurable value from our platform throughout their lifecycle — from onboarding through renewal.

Key Responsibilities

  • Own the full post-sale customer lifecycle for an assigned book of business, including onboarding, adoption, renewal, and expansion
  • Lead new customer onboarding and implementation kickoffs, establishing success criteria, timelines, and stakeholder alignment
  • Conduct regular business reviews (QBRs/EBRs) with customer stakeholders and executives, presenting adoption metrics, ROI, and strategic recommendations
  • Monitor account health using product usage data, health scores, and customer feedback; proactively identify and mitigate churn risk
  • Drive product adoption through training, best-practice guidance, and enablement resources tailored to each customer''s goals
  • Own gross revenue retention for your portfolio and partner with Sales on upsell and cross-sell opportunities to drive net revenue retention
  • Serve as the voice of the customer internally, channeling feedback to Product and advocating for roadmap priorities
  • Manage escalations end-to-end, coordinating with Support and Engineering to resolve issues and communicate transparently with customers
  • Maintain accurate account records, success plans, and forecasts in CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero)
  • Contribute to the development of Customer Success playbooks, processes, and scalable programs as the team grows

Qualifications

  • 3+ years of experience in Customer Success, Account Management, or a related client-facing role, preferably in B2B SaaS.
  • Proven track record of managing a portfolio of accounts and hitting retention and/or expansion targets.
  • Strong business acumen with the ability to map product capabilities to customer outcomes and ROI.
  • Excellent communication and presentation skills, including experience presenting to director- and executive-level stakeholders.
  • Comfortable interpreting product usage data and translating it into actionable account strategies.
  • Experience with CRM and CS tooling (Salesforce, HubSpot, Gainsight, ChurnZero, Catalyst, or similar).
  • Highly organized, self-directed, and able to manage competing priorities across multiple accounts.
  • Bachelor''s degree or equivalent practical experience.

Preferred Qualifications

  • Experience in a high-growth or startup SaaS environment.
  • Familiarity with renewal negotiation and commercial conversations.
  • Experience building or improving Customer Success processes, playbooks, or health-score models.
  • Technical aptitude with APIs, integrations, or SaaS implementation concepts.

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