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Associate Customer Success Manager Jobs in Fort Mill, SC

Implan Group LLC

Customer Success Manager Q22024

Huntersville, NC · On-site

$85K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and all IMPLAN products. The position requires a passion for supporting our product and fostering ...

Okta, Inc.

Sr. Customer Success Manager

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

Buildots

*Construction Customer Success Manager

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about ...

Karbon

Senior Customer Success Manager

Charlotte, NC

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Q2

Senior Customer Success Manager

Charlotte, NC · On-site

  • Medical

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the ...

New

Q2

Senior Customer Success Manager

Charlotte, NC

  • Medical

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the PrecisionLender platform. In this ...

New

Genesys

Sr, Manager Customer Success

Belmont, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Lead, coach, and develop a team of Customer Success Managers to drive customer outcomes, retention, and expansion across enterprise accounts * Establish clear operating models, performance metrics ...

Figure Lending

Customer Success Associate

Charlotte, NC · Hybrid

$71K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Associate, you'll build real experience in lending, compliance, and customer ... Depending on your residential location certain laws might regulate the way Figure manages applicant ...

Figure Lending

Customer Success Associate

Charlotte, NC · On-site

$71K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Associate, you'll build real experience in lending, compliance, and customer ... Depending on your residential location certain laws might regulate the way Figure manages applicant ...

Figure Lending

Customer Success Associate

Charlotte, NC · Hybrid

$71K/yr

As a Customer Success Associate, you'll build real experience in lending, compliance, and customer ... Depending on your residential location certain laws might regulate the way Figure manages applicant ...

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Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Fort Mill, SC

Associate Customer Success Manager information

See Fort Mill, SC salary details

$16.3K

$46.6K

$81.7K

How much do associate customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for associate customer success manager in Fort Mill, SC is $46,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $57,600.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Fort Mill, SC?

The most popular types of Customer Success Manager jobs in Fort Mill, SC are:

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For Associate Customer Success Manager jobs in Fort Mill, SC, the most frequently searched job titles are:

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Associate Customer Success Manager jobs near you

Growth Customer Success Manager

Yoodli AI Roleplays

Charlotte, NC • Remote

$125K - $150K/yr

Full-time

Re-posted 26 days ago

Job description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

  • TED Talk with our "Why"
  • Explainer on experiential learning
What you'll do:

As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

About you:
  • 3+ years of experience as an enterprise customer success manager
  • Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
  • Experience shaping and executing customer experience strategies for enterprise lifecycle stages
  • Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
  • Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
  • Strong proficiency in customer engagement platforms and CRM tools
  • Humility, creativity, and team-first-attitude, with a love for learning
Extra credit experience:
  • Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
  • Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
  • Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency
Compensation
  • Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
  • Equity opportunities at a fast growing company
  • Health, dental, vision insurance
  • 401k plans
  • Unlimited PTO, free lunches at the office
  • We are targeting a East Coast based Remote hire.
What's in it for you?
  • Huge impact opportunity: Build and scale a company from the ground up
  • Competitive compensation: Includes a combination of cash base and commission compensation
  • Work on a daily basis with the founding team and mentors
  • Join a fun, inclusive and highly motivated team culture (and help define it!)