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Associate Customer Success Manager Jobs in Fort Mill, SC

Pattern Data

Client Success Manager

Charlotte, NC · On-site

... customers. We value transparency, thoughtful problem-solving, and authenticity in how we work ... What You'll Do The Client Success Manager plays a critical role in shaping the client experience at ...

Pattern Data

Client Success Manager

Charlotte, NC · On-site

... customers. We value transparency, thoughtful problem-solving, and authenticity in how we work ... What You'll Do The Client Success Manager plays a critical role in shaping the client experience at ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Fort Mill, SC

Associate Customer Success Manager information

See Fort Mill, SC salary details

$16.3K

$46.6K

$81.7K

How much do associate customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for associate customer success manager in Fort Mill, SC is $46,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $57,600.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Fort Mill, SC?

The most popular types of Customer Success Manager jobs in Fort Mill, SC are:

What are popular job titles related to Associate Customer Success Manager jobs in Fort Mill, SC?

For Associate Customer Success Manager jobs in Fort Mill, SC, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Fort Mill, SC look for?

The top searched job categories for Associate Customer Success Manager jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Associate Customer Success Manager jobs?

Cities near Fort Mill, SC with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you

Senior Customer Success Manager - Treasury Accounts

DebtBook

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Sr. Customer Success Manager - Treasury Accounts
WHO WE ARE
DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities, health systems, and the bankers and advisors who serve them run trillions of dollars in debt, cash, and investments on DebtBook.
We've built the most sophisticated treasury platform in public finance - sitting at the intersection of treasury management and a $4 trillion fixed income market that's been waiting for modern infrastructure.
ABOUT THIS ROLE
We are looking for a candidate with treasury or governmental finance experience who can be a consultative partner to our enterprise level treasury customers as a Sr. Customer Success Manager. If this is you and you bring exceptional project management, communication and relationship building skills please apply to join our growing team! Our Customer Success Management team is responsible for maintaining those positive customer relationships that ultimately lead to contract renewal with DebtBook. You will be responsible for engaging DebtBook customers at all levels of their organization in an effort to promote adoption and full utilization of the DebtBook suite of products.
WHAT YOU'LL DO
As a Senior Customer Success Manager, you will:
  • Manage a book of business, primarily governmental treasury customers across the enterprise segment
  • Maintain a strong understanding of customer organization, including key stakeholders, and individual value drivers to maintain account health and identify needs
  • Understand and assess value drivers that empower customers to maximize their investment in DebtBook
  • Proactively engage with customers (phone, email, online sessions) throughout the customer lifecycle and assess and validate account health
  • Educate customers on the value of new functionality and foster feature adoption
  • Optimize retention efforts by meeting with customers in advance of their renewal period to understand and address their needs, concerns, and goals
  • Partner with the account management team to identify opportunities for expansion
  • Act as the voice of the customer internally, sharing customer feedback with the product team
  • Identify negative sentiment and risk factors for retention and drive strategies to mitigate risks
WHAT YOU BRING
  • 2+ years of experience in a public finance-related or treasury-related role
  • 4+ years of relevant work experience in industry or fintech SaaS
  • Accounting or finance background required
  • Experience with ChurnZero or other CSM platforms, as well as strong analytical capabilities to understand context beyond KPIs and dashboards
  • Strong communication skills to establish trust and credibility with members of the customer organization
  • Self-motivated, with strong project management and organizational skills
  • Strong desire to work with customers to demonstrate the value of the DebtBook application
  • Willingness and ability to become a product expert on cash, investment, and debt areas of the application
  • A passion for technology and how it can transform organizations
  • Comfort in a fast moving startup environment with shifting business demands
OUR "GOAT" VALUES
GROW Continuously
  • We believe in continuous improvement, never accepting the status quo as good enough, and iterating to move quickly without compromising on quality.
  • We are energized by the fast-paced rate of change that growth demands and see new challenges as opportunities for resilience and personal development.
  • We are driven by curiosity to think creatively, innovate, and experiment, and we humbly incorporate lessons learned from success and failure along the journey.

OWN Your Outcomes
  • We hold ourselves accountable for exceptional effort, execution, reliability, professionalism, and results that add tremendous value for customers.
  • We are all individual contributors, responsible for delivering value to our customers, team, and company with every action we take.
  • As managers, we lead by example in both what we do and how we do it, and stay personally familiar with the work as we coach our teams.
  • We follow through on our decisions and commitments with action.

ABOVE & Beyond
  • We create moments of magic, surprising and delighting our customers at every touchpoint.
  • We run towards problems and enthusiastically jump in to help colleagues however we can be valuable.
  • We take pride in proactively doing the extra little things that set us apart, even when no one is watching.

TEAM Over Ego
  • There is no task needed at DebtBook that is beneath any of us.
  • We work hard to be the teammate others want on their team.
  • We have the courage to have hard conversations and the grace to receive honest feedback in pursuit of excellence.
WHY DEBTBOOK
DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.
When it comes to benefits and perks, we are committed to supporting our employees' well-being to make their lives better, both in and out of the office. We offer:
  • Competitive salaries plus equity (stock options) for all employees;
  • Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match;
  • Flexible work schedules and generous leave policies (including unlimited PTO);
  • Professional development opportunities and tuition reimbursement;
  • Family and wellness perks;
  • In-person social events;
  • Top-of-the-line equipment, and a newly furnished office.

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.

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