ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Fort Mill, SC

United IT

Customer Success Lead

Charlotte, NC · On-site

Customer Success Lead Location: Charlotte, NC (Hybrid) In this role, you will serve as the ... management, program delivery, or technical product ownership for AI/ML platforms--or equivalent ...

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for ... Develop repeatable operating processes and enhance supporting systems - CRM/CS platform hygiene ...

New

360 Blue

VP, Customer Success

Charlotte, NC · Remote

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for ... Develop repeatable operating processes and enhance supporting systems - CRM/CS platform hygiene ...

New

Figure Lending

Customer Success Associate

Charlotte, NC · Hybrid

$71K/yr

Employee Recognition Program What You'll Do * Serve as a trusted first point of contact for ... Depending on your residential location certain laws might regulate the way Figure manages applicant ...

Figure

Customer Success Associate

Charlotte, NC · On-site

$71K/yr

Employee Recognition Program What You'll Do * Serve as a trusted first point of contact for ... Depending on your residential location certain laws might regulate the way Figure manages applicant ...

Paymentus

Customer Success Specialist I

Charlotte, NC · On-site

Responds to Customer requests for reporting. * Work with Accounting to answer inbound customer ... Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Fort Mill, SC

Customer Success Program Manager information

See Fort Mill, SC salary details

$28.6K

$73K

$123K

How much do customer success program manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success program manager in Fort Mill, SC is $72,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Fort Mill, SC look for? The top searched job categories for Customer Success Program Manager jobs in Fort Mill, SC are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,993 per year, or $35.1 per hour.

Customer Success Specialist

Home Clean Heroes

Charlotte, NC • On-site

$17 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Join Our Team as a Customer Success Specialist - Be a Hero, Not Just a Rep!
Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day.
Why Home Clean Heroes?
We're not your average cleaning company - we're on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we're building a team that reflects that same spirit of service, pride, and professionalism. We don't just clean homes - we give customers peace of mind and a reason to smile. And we need a Hero behind the scenes to make that happen.
What You'll Do:
As our Customer Success Specialist, you'll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean. Responsibilities include:
  • Acting as the first point of contact for client inquiries by phone, text, and email
  • Scheduling and confirming appointments, managing the daily cleaning schedule
  • Following up with customers for feedback, special requests, or service changes
  • Resolving service issues quickly and professionally to ensure customer satisfaction
  • Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
  • Maintaining client records and service notes using our software tools
  • Assisting with light administrative tasks and occasional marketing projects

Who You Are:
  • A natural communicator with a friendly, upbeat personality
  • Organized and detail-oriented, with strong time management skills
  • Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
  • Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)
  • A problem-solver who stays cool under pressure and cares about getting it right
  • Able to work on-site at our Charlotte office (not a remote position)
  • Passionate about serving the community and being part of a mission-driven team

What You'll Receive:
  • Competitive hourly rate ($17-$22/hour based on experience)
  • Paid training and opportunities for advancement
  • Work-life balance - no night or weekend shifts required
  • Paid holidays and vacation after eligibility period
  • Health insurance and retirement plan contribution
  • Snacks, drinks, and a fun office environment
  • Gift card incentives and employee recognition programs
  • A chance to be part of something meaningful - where every clean supports a hero in the community

If you're ready to make a difference and grow with a company that values your skills, heart, and hustle - apply today and help us keep Greater Charlotte clean and cared for!
Compensation: $17.00 - $22.00 per hour
Home Clean Heroes is not your ordinary maid service - we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service
Our cleaners are Heroes, not maids. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented, hardworking, passionate about serving others and extremely dependable! No experience? We provide the training!
Do you want to serve your local community? If so, Home Clean Heroes could be your perfect opportunity.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

Apply