Customer Success Program Manager Jobs in Denton, MD

Wicomico County Public Schools MIS - Salisbury, Maryland Open in Google Maps

This job is also posted in Wicomico County Public Schools

Job ID: 5874034

Application Deadline: Aug 23, 2026 11:59 PM (Eastern Standard Time)

Posted: Aug 06, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

Salary(non-negotiable)

Includesemployee benefits package
Paygrade 18 $76,835 - $106,204

Hours

12 months, 40 hours, 260 days
Bargaining Unit: This position is part of the supervisory Support Services collective bargaining unitFLSA: Exempt

Summary

The Applications Manager provides leadership, supervision, and technical direction for the district’s Enterprise ApplicationsServicesteam. This position oversees the support, configuration, integration, security, reporting, documentation, and continuous improvement of major administrative and instructional systems. These systems include ERP, student information, timekeeping and payroll, data reporting, workflow, and related SaaS andon-premiseplatforms. The Applications Manager also serves as a liaison between Technology, Finance, Human Resources, Payroll, Student Services, Instruction, Transportation,Food Service,Facilities, vendors, auditors, and district leadership to ensure enterprise systems are secure, reliable, well-documented, and aligned with operational needs.

Qualifications

Bachelor’s degree in information technology, computer science, information systems, accounting,or related field isrequired.

Five to seven yearsofprogressively responsible related experiencerequired.Additionaleducation may substitute for required experience,andadditionalrelated experience may substitute for required education, to the extentpermitted.

Advanced knowledge and technicalexpertisein the areas ofenterpriseapplicationsupport, project management, data analysis and reporting, databaseconcepts, application security, systems administration,business process improvement,and student/financial accounting systems and applications.

Excellent written,oral,and customer-servicecommunicationskills, including the ability to explain technical topics clearly to leadership, auditors, vendors, and end users.

Prior experience with:

• Enterprise systems experience— ERP, SIS, HR/payroll/timekeeping, workflow, and related vendor-supported SaaS oron-premiseplatforms.
• Data, reporting, and integration experience— SQL, dashboards, reporting tools, data validation, repositories, APIs, file transfers, scheduled jobs, scripting, or automation.
• Leadership and project experience— supervising or guiding technical staff, assigning priorities, coaching team members, and supporting implementations, upgrades, or continuous improvement initiatives.
• Security, compliance, and vendor experience— access controls, role-based permissions, audit support, data governance, privacy, documentation of controls, vendor escalation, release testing, and upgrade coordination.

Responsibilities

Supervise a staff of developers and analysts andprovidetechnical guidance,coaching, project management, andprioritization of daily operational support.

Manage and coordinate application development, business intelligence, analytics,and data reporting activitiesacrossWCPS communities,includingInstruction, Finance, Student Information, Administrative, Transportation, Food Service, Facilities, andother designated departments.

Work withtheEnterprise Applications team to design,maintain,andimprovedata repositoriesandreporting solutionsrequired forstate, federal, Board, county, executive, and operational reporting.

Oversee integrations, scheduled data exchanges, and data validation processes between internal and third-party systems.

Manage the design, development, and implementation of applications, processes,and solutions usingappropriate tools and vendor-supported platforms.

Manage the design, development, and continuous improvement of dashboards, metrics, KPIs, forecasts, projections, and reporting tools that support executive, Board, county, state, strategic, and operational decision-making.

Coordinate system upgrades, release testing, application authentication changes, SSO/MFA impacts, production readiness activities, change communications, and post-implementation support.

Lead or coordinate application security activities, including user access workflows, role-based access, privileged/admin account review,sensitive-dataaccess controls, and documentation of application-level security practices.

Lead or coordinate audit and compliance responses related to enterprise applications, including technical evidence gathering, application inventories, system-control explanations, database/application control documentation, and follow-up with auditors or leadership.

Coordinate vendor relationships, support cases, escalations, customer success discussions, product roadmap awareness, implementation planning, and resolution of critical application issues.

Prioritize team workload acrossapplicationsupport,internalescalations, projects, system upgrades, emergency needs, and long-term improvement initiatives.

Participate in and provide inputregardingthe design and development of new financial,instructional, data governance, cybersecurity-aligned, and other enterprise applicationinitiatives being considered for implementation.

Work closely with the Director of Technology to set direction and priorities for application development; develop/enhance system policies/procedures and documentation;andassistin strategic planning for the evolution and continuous improvement of application systems.

Perform related work asrequired.

Position Type: Full-Time Benefitted

Job Categories:

Administration > Technology

• At least 7 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required.

• Human Resources
• 2424 Northgate Dr. Ste. #500
• Salisbury, Maryland 21801
• Phone: (410) 677-4550