Customer Success Program Manager Jobs in West Virginia

Data Intelligence is seeking an experienced Senior Program Manager to provide strategic leadership, oversight, and coordination for a portfolio of complex IT programs and projects supporting a premier federal law enforcement customer. This individual will oversee multiple related initiatives, ensuring successful execution, effective stakeholder engagement, and alignment with organizational objectives. The ideal candidate is an accomplished leader with exceptional program management expertise, strong communication skills, and the ability to manage multiple priorities in a dynamic, mission-driven environment. This role operates within the client's Scaled Agile Framework (SAFe) environment and plays a critical role in driving successful program delivery and continuous improvement. Key Responsibilities * Lead and coordinate complex IT projects and enterprise program initiatives. * Oversee multiple related projects to achieve strategic objectives and maximize program value. * Develop, maintain, and manage comprehensive project plans, schedules, resource allocations, and program roadmaps. * Monitor program risks, issues, dependencies, and overall contract performance while implementing effective mitigation strategies. * Ensure projects are delivered on schedule, within scope, and in accordance with organizational standards and customer expectations. * Support strategic planning by aligning project objectives with organizational goals and identifying opportunities for innovation and operational improvement. * Plan, coordinate, and track program initiatives to ensure successful execution across multiple teams. * Develop and maintain business processes, workflows, Standard Operating Procedures (SOPs), and other essential program documentation. * Track milestones, deliverables, and key performance indicators through dashboards, reports, and executive presentations. * Facilitate executive meetings, cross-functional collaboration, stakeholder engagements, and customer briefings. * Foster communication across technical and business teams to ensure alignment and transparency. * Identify and implement process improvements that enhance program efficiency and effectiveness. * Perform additional technical and administrative duties as required to support program objectives. * Ensure all work complies with organizational policies, quality standards, and customer requirements. * Operate within the client's Scaled Agile Framework (SAFe), adopting SAFe principles, terminology, and Agile Release Train (ART) practices. Required Qualifications * Bachelor of Science degree. * Active Top Secret security clearance. * Demonstrated experience leading complex IT programs and projects. * Strong understanding of project management methodologies, best practices, and program governance. * Experience managing multiple concurrent priorities in a fast-paced environment. * Exceptional written, verbal, and interpersonal communication skills. * Strong organizational, analytical, and problem-solving abilities. * Experience developing executive-level reports, dashboards, presentations, and briefing materials. * Experience creating and maintaining program documentation, business processes, workflows, and SOPs. * Familiarity with process improvement methodologies. * Proficiency with project tracking, reporting, and collaboration tools. * Ability to effectively collaborate with executive leadership, customers, and cross-functional teams. Preferred Qualifications * Experience supporting federal law enforcement or other federal government agencies. * Experience working within Agile and SAFe environments. * Strategic mindset with the ability to align program execution with long-term organizational objectives. * Demonstrated leadership, collaboration, and stakeholder management experience. * Experience supporting large-scale enterprise IT modernization efforts. What You'll Bring * Strategic leadership and sound decision-making abilities. * Excellent relationship-building and customer engagement skills. * A collaborative approach with the ability to influence across diverse stakeholder groups. * Strong attention to detail while maintaining a focus on broader organizational goals. * A commitment to continuous improvement and operational excellence. Why Join Data Intelligence? At Data Intelligence, you'll work alongside talented professionals supporting mission-critical federal programs that make a meaningful impact. We offer opportunities to work on challenging technology initiatives while fostering a culture built on integrity, innovation, collaboration, and professional growth. If you're a results-driven program management professional looking to lead high-impact initiatives supporting national security and law enforcement missions, we encourage you to apply.