ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in West Virginia

Cengage Learning

We achieve these priorities through programs, benefits, and initiatives that are integrated into ... Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor ...

Matos Builders LLC

Program Manager

Martinsburg, WV

Position Summary Matos Government Services (MGS) is seeking a Program Manager (PM) to lead contract operations in support of a Government Agency customer in Martinsburg, West Virginia. The PM is ...

Matos Builders LLC

Program Manager

Martinsburg, WV · On-site

... Program Manager (PM) to lead contract operations in support of a Government Agency customer in ... Essential Duties and Responsibilities Serves as the single point of authority and primary customer ...

Matos Builders LLC

Program Manager

Martinsburg, WV · On-site

$125K - $175K/yr

Position Summary Matos Government Services (MGS) is seeking a Program Manager (PM) to lead contract operations in support of a Government Agency customer in Martinsburg, West Virginia. The PM is ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$24/hr

Day in the Life Managing the lifecycle of employees on leave through the customer's software and ... S. state and federal leave laws, state paid family and medical programs, healthcare providers ...

Data Intelligence LLC

Senior Program Manager

Clarksburg, WV · On-site

$113K - $114K/yr

Senior Program Manager ID: 1616 Location: Clarksburg, WV More about this job > Description Data ... enforcement customer. This individual will oversee multiple related initiatives, ensuring ...

Data Intelligence LLC

Senior Program Manager

Clarksburg, WV · On-site

$113K - $114K/yr

Data Intelligence is seeking an experienced Senior Program Manager to provide strategic leadership ... enforcement customer. This individual will oversee multiple related initiatives, ensuring ...

GDIT

Program Manager Senior

WV · On-site +1

$147K - $199K/yr

A minimum of two years of experience as the program manager of a major enterprise infrastructure upgrade program implementing an emerging technology in support of a Department of War (DoW) customer

GDIT

Strategic Program Manager

WV · On-site +1

$129K - $172K/yr

Attributes for Success: Strategic thinker with the ability to translate complex challenges into ... Experience with managing teams; Familiarity with program transitions; Prior Federal Experience with ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in West Virginia

Customer Success Program Manager information

See West Virginia salary details

$25.2K

$64.3K

$108.4K

How much do customer success program manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer success program manager in West Virginia is $64,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in West Virginia? For Customer Success Program Manager jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in West Virginia look for? The top searched job categories for Customer Success Program Manager jobs in West Virginia are:
What cities in West Virginia are hiring for Customer Success Program Manager jobs? Cities in West Virginia with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you

Customer Success - Digital Transformation

Forhyre

Charleston, WV • On-site

Full-time

Posted 8 days ago

Job description

We are looking for a Customer Success - Digital Transformation Leader.

The Customer Success Role is critical for the growth of our Customer Success (CS) Service Line in various accounts expansion with CS propositions and driving the CS opportunity pursuits. The CSDT candidates should have experience in driving CS solutions with various industry clients. In addition, the CSDT will need to establish themselves as a Customer Success services trusted advisor with our clients and also with our internal client partners/account managers. The key to this role is to have a deep understanding and ability to shape successful deals spanning across CS: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Centre)

Responsibilities

  • Partner teams to grow accounts and position Customer Success services to clients
  • Partner with the Customer Success/ CoE teams in conceptualizing the based solutions & estimates
  • Help develop and execute the Customer Success strategy and plan to grow the Customer Success footprint for various Industries.
  • Manage a book of business by tracking progress on account revenue growth, margin and CSDT scores.
  • Drive Customer Success strategy for various Industry group.
  • Support and Lead Customer Success pursuits and shape deals to improve the winnability
  • Manage customer relationships with key accounts
  • Internal evangelization of Customer Success Services across Mindtree service lines and Industry teams
  • External evangelization at Industry events and conferences

Requirements

  • 8-10 years within business and technology consulting services with majority of experience and focus across Customer Success advisory and technology services.
  • Experience of Customer Success spanning across: Strategy, Experience Design, Digital Channels (Web, Mobility, Portals, Collaboration), Integration & Process Automation (Integration, APIs, Modernization, BPM, Automation), Marketing & Commerce (Digital Marketing, Commerce, Marketplace), Emerging Digital Technologies (Immersive Services, Cognitive Contact Center) Good understanding of the BFSI/CMT industry
  • Enterprise Knowledge and experience with technology platforms: Sharepoint, Liferay, Backbase, Mulesoft, Tipco, Pega, Contentful, Sitecore, Adobe, Acquia, SAP hybris, BigCommerce, Microsoft Dynamics CRM, Magento, Marketo, IBM, etc
  • Prior experience of Customer Success: Estimation and Solutioning
  • Have personally owned order booking / revenue targets with an excellent track record
  • Must have worked with consultancy firms and would consider Digital born organizations as Mindtree · Should be serving in a similar role now and MUST have spent the majority of career in a services organization
  • Consulting Customer Success approach to opportunities · Customer Success strategy & execution for CS services organization
  • Strong Customer Success experience built on solid technical and Customer Success background
  • Strong relationship building experience with senior level executives (CDOs, CMOs, Business, CIOs) spanning across business, marketing & technology
  • Understand the challenges and opportunities within the industry.
  • Experience addressing these issues with Customer Success solutions and industry trends
  • Strong exposure to the business and technology concepts of the Customer Success ecosystem