Customer Success Program Manager Jobs in Princeton, WV

Your role and responsibilities:
As the Program Leader for Critical Industries, you will drive operational excellence and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering operational rigor, and ensuring exceptional customer experiences during rapid program execution. This role offers the opportunity to shape the future of how ABB manages complex, large-scale customer engagements globally.

This is a remote position for candidates based in the United States.
This role is contributing to the Electrification Division in the United States.
You will be mainly accountable for:

• Lead and scale the Critical Industries Program Management organization, defining strategic vision, governance frameworks, and operational standards while building a high-performing team aligned to ABB's global objectives.

• Drive exceptional customer outcomes and strategic account success by overseeing end-to-end program execution, strengthening executive customer relationships, mitigating risks, and ensuring alignment with account strategies.

• Enable cross-functional business integration and execution by partnering with Sales, Account Management, Delivery, and Finance to manage complex, multi-geography programs and influence broader business strategy.

• Champion operational excellence and talent development through standardized program management methodologies, KPI-driven performance management, continuous improvement initiatives, and the recruitment, mentoring, and growth of program management talent.

Qualifications for the role:

• Bachelor's degree in Engineering, Business Administration, or related field (or equivalent professional experience)

• 10+ years of program, sales, or project management experience, with a minimum of 3 years in leadership roles managing teams and organizational strategy

• Proven track record delivering large-scale, complex programs in global, matrix-driven environments

• Demonstrated success building and scaling high-performing teams, establishing culture, and developing talent

• Strong business acumen with ability to connect program management to strategic account and financial outcomes

• Experience establishing operational frameworks, processes, and governance structures in fast-growing organizations

• Excellent communication and stakeholder management skills across all organizational levels, internally and with external customers

• Experience with multiple industries and customer types; preferably industrial, technology, or B2B services sectors

• Familiarity with program management methodologies (PMI, PRINCE2, or equivalent) and tools (MS Project, Smartsheet, Monday.com, or similar)

• Preference for candidates with the following: Deep technical understanding of 3-phase AC power systems including, but not limited to: medium and low voltage switchgear, medium and low voltage motor control centers, switchboards, panelboards, and ancillary electrical distribution products. Solid technical understanding and field sales experience selling power monitoring and control software, associated metering and communications systems, electric vehicle chargers, and battery energy storage/microgrid solutions.

More about us

ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.

ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.

Why ABB?

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $142,500 and $228,000 annually and is eligible for a short-term incentive plan/annual bonus.

MyBenefitsABB.com