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Customer Success Program Manager Jobs in Pennsylvania

ERIN

Customer Success Manager

Pittsburgh, PA · On-site

The customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies and feed into the ...

Panna Knows LLC

Customer Success Manager

Exton, PA · On-site

Customer Success Manager Our client is a purpose-driven organization dedicated to helping companies strengthen workplace culture and employee engagement through data-driven insights and innovative ...

Entrust Datacard

The Customer Success Manager owns customer outcomes endtoend for Entrust's Digital Security Solutions portfolio, which includes identity, cloud security, and hardwarebacked cryptographic platforms.

MAM Software

Customer Success Manager

Blue Bell, PA · On-site

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and longterm value across a defined portfolio of customers. This role goes beyond relationship ...

Planisware

Customer Success Manager

Philadelphia, PA · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Graduate program Location This position is based in our Philadelphia, PA office, four days a week.

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

Planisware

Customer Success Manager

Philadelphia, PA · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Graduate program Location This position is based in our Philadelphia, PA office, four days a week.

FreedomPay

Customer Success Manager

Philadelphia, PA · Hybrid

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

Shipfusion

Customer Success Manager

York, PA

We are looking for a highly motivated Customer Success Manager to join our Customer Success team ... Employee Assistance Program (EAP): Access to comprehensive support services that promote employee ...

FreedomPay

Customer Success Manager

Philadelphia, PA · On-site

As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise ... programs. All positions must be able to successfully pass a background check as well as a credit ...

Shipfusion

Customer Success Manager

Harrisburg, PA · On-site

$70K - $80K/yr

We are looking for a highly motivated Customer Success Manager to join our Customer Success team ... Employee Assistance Program (EAP): Access to comprehensive support services that promote employee ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

We are looking for a highly motivated Customer Success Manager to join our Customer Success team ... Employee Assistance Program (EAP): Access to comprehensive support services that promote employee ...

EVIDENT

Customer Success Manager

Bethlehem, PA · On-site

We are looking for a Customer Success Manager, OEM with responsibility for managing day-to-day ... That's why we offer competitive salaries, an annual bonus program and comprehensive medical ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

We are looking for a highly motivated Customer Success Manager to join our Customer Success team ... Employee Assistance Program (EAP): Access to comprehensive support services that promote employee ...

Ceeva

Customer Success Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Ceeva Customer Success Manager Job Summary The Customer Success Manager (CSM) role is pivotal as a primary contact and trusted advisor to partner with prospects and clients to identify innovative ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Pennsylvania

Customer Success Program Manager information

See Pennsylvania salary details

$32.6K

$83.3K

$140.3K

How much do customer success program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success program manager in Pennsylvania is $83,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Pennsylvania? For Customer Success Program Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Pennsylvania look for? The top searched job categories for Customer Success Program Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Customer Success Program Manager jobs? Cities in Pennsylvania with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Pennsylvania as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $83,264 per year, or $40 per hour.

Customer Success Manager

ERIN

Pittsburgh, PA • On-site

Full-time

Re-posted 2 days ago

Job description

Company Description
ERIN Technologies flagship product is innovating how businesses recruit employees.
Job Description
The customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies and feed into the product road map. They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.
  • Understand customer outcomes by communicating with customers
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Collaborate closely with team members support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Being the main point of contact between the company and a number of named enterprise accounts

Experience
  • 2+ years customer success or account management experience in a SaaS or software company.
  • Proven track record of working in a customer facing role
  • Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms

Qualifications
  • Educated to degree level preferred but not essential
  • Willing to make mistakes fast enough to learn
  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • Excellent communication and interpersonal skills
  • Flexible approach and an ability to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a "can do" attitude
  • Extremely well organized with the ability to handle and digest large amounts of information from a variety of sources.
  • Ability to work well under pressure and meet tight deadlines

Additional Information
All your information will be kept confidential.

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