Customer Success Program Manager Jobs in Delaware

Based in Wilmington, DE, the Program Manager will be working within a global team of R&D scientists and Applications Engineers and in coordination with Business Unit leaders, Sales and Development partners, in the MicroMax business within the MacDermid Alpha Electronic Solutions (MAES) division of Element Solutions Inc (ESI). The Program Manager leads multiple interrelated projects and workstreams, ensuring alignment with organizational strategy and successful delivery of complex, cross-functional initiatives. This role is accountable for program-level performance, including execution, stakeholder alignment, and value realization, and operates with a high degree of autonomy.

• Lead and manage multiple projects within a defined program structure
• Ensure delivery of program objectives within scope, schedule, budget, and quality targets
• Identify and manage risks, issues, and interdependencies across projects
• Establish and maintain program plans, governance, and reporting structures

• Translate business strategy into actionable program plans and priorities
• Ensure all program initiatives align with enterprise and functional objectives
• Evaluate program performance against defined business cases and success metrics
• Support prioritization and resource allocation decisions

• Build and maintain strong relationships with cross-functional stakeholders
• Facilitate alignment across teams and resolve conflicts effectively
• Communicate program status, risks, and key decisions to senior leadership
• Influence without authority across a matrixed organization

• Establish and track KPIs, metrics, and program performance indicators
• Ensure consistency and rigor in project execution across the program
• Drive accountability for results across teams and stakeholders
• Balance execution priorities with long-term strategic outcomes

• Identify opportunities to improve processes, tools, and frameworks
• Drive adoption of best practices in program and project management
• Promote knowledge sharing and organizational learning
• Implement innovative solutions to complex delivery challenges

• Ensure program outcomes deliver measurable business value
• Incorporate customer and stakeholder feedback into planning and execution
• Prioritize initiatives based on impact, feasibility, and strategic fit

• Responsible for delivery of multiple, interconnected projects
• Direct impact on strategic initiatives and business outcomes
• Operates independently with accountability for program success
• Contributes to enterprise execution excellence and value delivery

• Demonstrates accountability, ownership, and integrity
• Builds trust and fosters collaboration across teams
• Coaches and mentors project managers and team members
• Champions continuous improvement and innovation

• Cross-functional teams (R&D, Commercial, Operations, etc.)
• Senior leadership and executive stakeholders
• Project and portfolio management teams
• External partners and vendors (as applicable)

• Bachelor’s degree required; advanced degree preferred
• Typically 10–15+ years of relevant experience
• PMP or equivalent certification preferred
• Strong strategic thinking and business acumen
• Proven ability to manage complex, cross-functional programs
• Advanced stakeholder engagement and communication skills
• Experience in risk management, resource planning, and governance
• Data-driven decision-making and problem-solving ability
• Ability to influence and lead in a matrix environment

• Understand customer-needs, commitment to quality service and continuous improvement.
• Be capable of basic/complex problem solving processes, systematic thinking and innovation processes.
• An assertive and resilient team player able to operate within a high performance, cross-cultural team.
• Confident and purposeful approach, paired with strong communication skills and social skills.

Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management, which has empowered us to create high-performing global teams that achieve superior solutions for our customers. 
 

As part of the MAES and Micromax Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
Innovative work environment where you will be a part of a dynamic and collaborative team.
Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development. #LI-ED1

The typical base salary range for this position is between $128,636 and $192,954