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Customer Success Program Manager Jobs in Delaware

Monitise

Senior Technical Program Manager

Wilmington, DE · On-site

$150K - $240K/yr

Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change * Keep internal and external stakeholders aligned and ...

ABB

Program Leader Critical Industries

DE · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Conduct consultations and educate prospective members on our nutrition programs. * Perform InBody ... Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Conduct consultations and educate prospective members on our nutrition programs. * Perform InBody ... Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ...

Pearson

Advanced Associate, Customer Service

Dover, DE · On-site

$11.50 - $16/hr

Partner with Program Managers to support daily client program operations. * Complete client ... support, customer success, or operations. * Strong organizational and time management skills.

New

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Plans and executes customer marketing ABM campaigns and programs across multiple channels, such as ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Delaware

Customer Success Program Manager information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do customer success program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer success program manager in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What are popular job titles related to Customer Success Program Manager jobs in Delaware?

For Customer Success Program Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Delaware look for?

The top searched job categories for Customer Success Program Manager jobs in Delaware are:

What cities in Delaware are hiring for Customer Success Program Manager jobs?

Cities in Delaware with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Principal Technical Program Manager

JPMorgan Chase & Co.

Wilmington, DE • On-site

$166K - $245K/yr

Full-time

Medical, Retirement

Posted 17 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description


Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Chase Auto, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
  • Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
  • Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
  • Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
  • Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
  • Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills
  • 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
  • Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
  • Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
  • Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
  • Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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