Customer Success Operations Jobs in Tennessee (NOW HIRING)

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
•  
• Bachelor’s degree preferred, equivalent experience acceptable 
• 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
• Understanding the processes of quote and order management, onboarding a client and after sales.  
• Experienced in Working in a Matrix Organization  
• Experience working with customers; building and maintaining relationships 
• Good presentation, communication, organization, multitasking, project and time management skills. 
• Problem solving, critical thinking and consultative skills required. 
• Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

• Time-to-First-Transaction: Accelerate partner activation   
• Attaining high CSAT scores 
• Onboarding & Enablement Milestones 
• Seamless Handoffs & Low Escalations 

Organizational Alignment

• This role reports to the Cloud Desk Leader 
• Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• • • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
    • Access to EAP and concierge services plus pre-paid legal at no cost
    • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
    • Employee stock purchase plan
    • Learning and development opportunities galore, tuition reimbursement, and much more!
    • Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
•  
• Bachelor’s degree preferred, equivalent experience acceptable 
• 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
• Understanding the processes of quote and order management, onboarding a client and after sales.  
• Experienced in Working in a Matrix Organization  
• Experience working with customers; building and maintaining relationships 
• Good presentation, communication, organization, multitasking, project and time management skills. 
• Problem solving, critical thinking and consultative skills required. 
• Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

• Time-to-First-Transaction: Accelerate partner activation   
• Attaining high CSAT scores 
• Onboarding & Enablement Milestones 
• Seamless Handoffs & Low Escalations 

Organizational Alignment

• This role reports to the Cloud Desk Leader 
• Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• • • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
    • Access to EAP and concierge services plus pre-paid legal at no cost
    • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
    • Employee stock purchase plan
    • Learning and development opportunities galore, tuition reimbursement, and much more!
    • Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawa...