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Customer Success Operations Jobs in Oklahoma (NOW HIRING)

AVID

$139K - $167K/yr

As a CSM, you will engage with both operational and executive stakeholders, design strategic success plans, and act as a trusted advisor to help customers realize maximum value. You will also play a ...

Acrisure

Manager, Customer Analytics

Oklahoma City, OK · On-site

$1 - $2/hr

Partner with Customer Experience and Success and Operations teams to embed health scores into daily workflows Data Integration & Modeling * Integrate and model data across core systems: Salesforce ...

Acrisure

Manager, Customer Analytics

Oklahoma City, OK

$1 - $2/hr

Partner with Customer Experience and Success and Operations teams to embed health scores into daily workflows Data Integration & Modeling * Integrate and model data across core systems: Salesforce ...

World Wide Technology

$65K - $80K/yr

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... The role will focus on analyzing and optimizing functionality to drive customer success and data ...

New

World Wide Technology

$65K - $80K/yr

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... The role will focus on analyzing and optimizing functionality to drive customer success and data ...

New

World Wide Technology

$65K - $80K/yr

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... The role will focus on analyzing and optimizing functionality to drive customer success and data ...

New

AAON

Customer Care Manager

Tulsa, OK · On-site

The Project Manager II - Customer Success is responsible for managing customer projects from order ... This position also supports continuous improvement initiatives to enhance operational efficiency ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Oklahoma

Customer Success Operations information

See Oklahoma salary details

$30K

$76.7K

$129.3K

How much do customer success operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations in Oklahoma is $76,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $91,400.00 per year, depending on experience, location, and employer.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are the most commonly searched types of Customer Success Operations jobs in Oklahoma? The most popular types of Customer Success Operations jobs in Oklahoma are:
What are popular job titles related to Customer Success Operations jobs in Oklahoma? For Customer Success Operations jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Oklahoma look for? The top searched job categories for Customer Success Operations jobs in Oklahoma are:
What cities in Oklahoma are hiring for Customer Success Operations jobs? Cities in Oklahoma with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Oklahoma as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $76,696 per year, or $36.9 per hour.

Customer Success Specialist

Franklin Electric

Wilburton, OK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Success Specialist
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Oklahoma - Wilburton
Reporting To: Jim Watson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Our vision for Customer Success is simple: We will become an indispensable partner to our best customers - specifically our key distributor partners within the industrial distribution channel - and make them loyal, raving fans of Franklin Electric through our in-depth customer knowledge, product expertise, and end-to-end support enabled by strong cross-functional collaboration. Our efforts will drive revenue growth, customer retention, and market expansion.
This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial distributors, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention, and adoption of key product and service features within the industrial distribution market segment. This is a non-quota-bearing role that delivers commercial impact through customer retention, operational excellence, technical support, and distributor enablement.This position can be based out of any of our Franklin Electric locations in Fort Wayne, IN, Wilburton, OK or Canby, OR. Candidates should be located within a reasonable commuting distance of one of these sites.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
Essential Duties and Responsibilities:
  • Provide end-to-end, single point of contact support for top-tier distributor partners, from product selection & quote support, order entry and inquiry, to accounts receivable support and issue resolution, including coordination of custom, configured, or non-standard orders.
  • Proactively anticipate customer needs and identify potential opportunities or issues; create recommendations and facilitate actions accordingly, requiring strong knowledge of accounts, products, and technical specifications and applications.
  • Support sales and marketing efforts to strengthen distributor relationships, expand market coverage, and enable account growth.
  • Serve as the customers' voice internally across Sales, Marketing, Product Management, Engineering, Supply Chain, Operations, and Professional Services.
  • Establish and deepen relationships with customers by understanding their business objectives, with particular focus on distributor operational and fulfillment requirements, and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns, and suggestions to ensure transparency and trust with distributor partners.
  • Analyze customer communications, feedback, and benchmark data; launch and/or support initiatives to evolve processes and better meet customer expectations.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow-moving products, and obsolete or excess inventory to create value strategies aligned with the distributor's inventory and go-to-market model.
  • Manage deliverables aligned with the Customer Success team's strategic objectives.
  • Use customer benchmark data to highlight distributor success and provide ongoing recommendations for optimization.
  • Collaborate closely with cross-functional teams (Sales, Product Management, Engineering, Supply Chain, Operations) to evaluate feasibility, pricing, lead times, and execution of custom product configurations, special requests, and complex orders.
  • Organize workflow to meet customer timeframes and customer-specific requirements, coordinating with distributor buyers and internal teams to define and execute agreed-upon processes.
  • Complete forms, applications, and customer documentation as required.
  • Participate in business travel as needed, including distributor visits, industry trade shows, and customer events.

Who we want:If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
Skills and Abilities:
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results
  • Technical aptitude and ability to understand product specifications, configurations, and applications

Education and Experience
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, applications engineering, or a related field (required)
  • Experience supporting industrial distributors or working with technical/industrial products (preferred)

Computer Skills
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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