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Customer Success Operations Manager Jobs in Oklahoma

Vehlo

Customer Success Manager

Tulsa, OK · On-site +1

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Vehlo

Customer Success Manager

Tulsa, OK · On-site

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

New

VEHLO

Customer Success Manager

Tulsa, OK · On-site

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

iCIMS

Customer Success Manager

Oklahoma City, OK · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

New

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager The Senior Customer Success Manager partners with new and existing UDT customers to drive successful outcomes and maximize the value of UDT services and solutions. This ...

AVID

$139K - $167K/yr

As a CSM, you will engage with both operational and executive stakeholders, design strategic ... Customer Success, Account Management, or related experience engaging with large enterprise ...

NOV, Inc.

Sr. Operations Manager

Yukon, OK · On-site

The Senior Operations Manager collaborates closely with Sales, Product Management, Engineering, Service Delivery, and Customer Success teams to align operational capabilities with customer ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Oklahoma

Customer Success Operations Manager information

See Oklahoma salary details

$41.1K

$114.2K

$125.1K

How much do customer success operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success operations manager in Oklahoma is $114,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,700.00 and $123,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Oklahoma? For Customer Success Operations Manager jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Oklahoma look for? The top searched job categories for Customer Success Operations Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Customer Success Operations Manager jobs? Cities in Oklahoma with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Oklahoma as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,196 per year, or $54.9 per hour.

Customer Success Manager

Radix Construction Inc

Oklahoma City, OK • On-site

$75K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About the job Customer Success Manager
Position Summary
We are seeking a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will build strong relationships with customers, help them achieve their business goals, and ensure they receive maximum value from our products and services. You will serve as a trusted advisor throughout the customer lifecycle-from onboarding and adoption to renewal and expansion.
The ideal candidate has excellent communication skills, a passion for helping customers succeed, and experience managing multiple customer accounts in a fast-paced environment.
Key Responsibilities

  • Manage a portfolio of customer accounts and serve as their primary point of contact.
  • Build trusted relationships with customers to understand their business goals and success metrics.
  • Lead customer onboarding, implementation, and product adoption activities.
  • Conduct regular business reviews and provide strategic recommendations.
  • Monitor customer health scores and proactively address risks.
  • Resolve customer issues by collaborating with Product, Engineering, Sales, and Support teams.
  • Identify opportunities for account growth, cross-selling, and upselling while partnering with Sales.
  • Drive customer renewals and retention efforts.
  • Collect customer feedback and communicate product improvement recommendations.
  • Maintain accurate customer records using CRM platforms such as Salesforce or HubSpot.
  • Track customer success metrics and prepare performance reports.
  • Deliver product training sessions and educational webinars.
  • Advocate for customers internally to ensure exceptional service.
  • Stay informed about industry trends and competitor offerings.
  • Meet or exceed customer satisfaction, retention, and revenue goals.
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, Information Technology, or a related field (or equivalent experience).
  • 3-5 years of experience in Customer Success, Account Management, Customer Experience, or a related role.
  • Strong verbal and written communication skills.
  • Excellent relationship-building and problem-solving abilities.
  • Experience with CRM platforms such as Salesforce, HubSpot, or Gainsight.
  • Ability to manage multiple customer accounts simultaneously.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office Suite and Google Workspace.
  • Experience using collaboration tools such as Slack, Zoom, and Microsoft Teams.
  • Ability to analyze customer data and make data-driven recommendations.
Preferred Qualifications
  • SaaS or technology industry experience.
  • Experience managing enterprise or mid-market customer accounts.
  • Knowledge of customer success methodologies and lifecycle management.
  • Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango.
  • Experience with business intelligence tools such as Tableau or Power BI.
Required Skills
  • Customer Relationship Management
  • Customer Retention
  • Account Management
  • Customer Onboarding
  • Product Adoption
  • Business Reviews
  • Conflict Resolution
  • Communication
  • Presentation Skills
  • Strategic Planning
  • Negotiation
  • Project Management
  • Data Analysis
  • Problem Solving
  • Time Management
  • Cross-functional Collaboration
Key Performance Indicators (KPIs)
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Retention Rate
  • Gross Revenue Retention (GRR)
  • Net Revenue Retention (NRR)
  • Renewal Rate
  • Product Adoption Rate
  • Customer Health Score
  • Upsell and Cross-sell Revenue
  • Time to Value (TTV)
Benefits
  • Competitive salary
  • Annual performance bonus
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible work schedule
  • Fully remote work environment
  • Professional development and training opportunities
  • Employee Assistance Program (EAP)
  • Wellness program
  • Home office stipend
  • Career advancement opportunities

Salary Range
$75,000 - $120,000 per year, depending on experience, qualifications, and location. Additional bonus and commission opportunities may be available.
Equal Employment Opportunity
We are an Equal Opportunity Employer and value diversity at all levels of the organization. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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