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Customer Success Manager Edtech Jobs in Oklahoma

Jobtailor

Customer Success Manager

Oklahoma City, OK · On-site

$90 - $120/hr

Completion of Epic Connect Success Manager training within 6 months of hire Core Competencies Demonstrates expertise in customer relationship management and satisfaction, ensuring service level ...

New

VEHLO

Customer Success Manager

Tulsa, OK · On-site

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager The Senior Customer Success Manager partners with new and existing UDT customers to drive successful outcomes and maximize the value of UDT services and solutions. This ...

Vehlo

Customer Success Manager

Tulsa, OK · On-site +1

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Harris

Customer Success Coordinator

Kansas, OK · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

Harris

Customer Success Coordinator

Kansas, OK · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

The Affinities Group LLC

Client Success Manager

Owasso, OK · On-site

$50K - $60K/yr

Training & development Client Success Manager Extra Mile Insurance Solutions is an independent ... Professional Skills Desired * 2+ years of account management or customer service experience in the ...

Airline

Customer Success Agent, Oklahoma

Oklahoma City, OK · On-site

$14.50 - $19.25/hr

Position Customer Success Agent Reports To The Customer Success Agent will report to Ride Room Manager . Job Overview Customer Success Agent will assist potential guest on the phone to complete our ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Oklahoma?

For Customer Success Manager Edtech jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Oklahoma look for?

The top searched job categories for Customer Success Manager Edtech jobs in Oklahoma are:

What cities in Oklahoma are hiring for Customer Success Manager Edtech jobs?

Cities in Oklahoma with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Oklahoma as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Customer Success Manager

Radix Construction Inc

Oklahoma City, OK • On-site

$75K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

About the job Customer Success Manager
Position Summary
We are seeking a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will build strong relationships with customers, help them achieve their business goals, and ensure they receive maximum value from our products and services. You will serve as a trusted advisor throughout the customer lifecycle-from onboarding and adoption to renewal and expansion.
The ideal candidate has excellent communication skills, a passion for helping customers succeed, and experience managing multiple customer accounts in a fast-paced environment.
Key Responsibilities

  • Manage a portfolio of customer accounts and serve as their primary point of contact.
  • Build trusted relationships with customers to understand their business goals and success metrics.
  • Lead customer onboarding, implementation, and product adoption activities.
  • Conduct regular business reviews and provide strategic recommendations.
  • Monitor customer health scores and proactively address risks.
  • Resolve customer issues by collaborating with Product, Engineering, Sales, and Support teams.
  • Identify opportunities for account growth, cross-selling, and upselling while partnering with Sales.
  • Drive customer renewals and retention efforts.
  • Collect customer feedback and communicate product improvement recommendations.
  • Maintain accurate customer records using CRM platforms such as Salesforce or HubSpot.
  • Track customer success metrics and prepare performance reports.
  • Deliver product training sessions and educational webinars.
  • Advocate for customers internally to ensure exceptional service.
  • Stay informed about industry trends and competitor offerings.
  • Meet or exceed customer satisfaction, retention, and revenue goals.
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, Information Technology, or a related field (or equivalent experience).
  • 3-5 years of experience in Customer Success, Account Management, Customer Experience, or a related role.
  • Strong verbal and written communication skills.
  • Excellent relationship-building and problem-solving abilities.
  • Experience with CRM platforms such as Salesforce, HubSpot, or Gainsight.
  • Ability to manage multiple customer accounts simultaneously.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office Suite and Google Workspace.
  • Experience using collaboration tools such as Slack, Zoom, and Microsoft Teams.
  • Ability to analyze customer data and make data-driven recommendations.
Preferred Qualifications
  • SaaS or technology industry experience.
  • Experience managing enterprise or mid-market customer accounts.
  • Knowledge of customer success methodologies and lifecycle management.
  • Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango.
  • Experience with business intelligence tools such as Tableau or Power BI.
Required Skills
  • Customer Relationship Management
  • Customer Retention
  • Account Management
  • Customer Onboarding
  • Product Adoption
  • Business Reviews
  • Conflict Resolution
  • Communication
  • Presentation Skills
  • Strategic Planning
  • Negotiation
  • Project Management
  • Data Analysis
  • Problem Solving
  • Time Management
  • Cross-functional Collaboration
Key Performance Indicators (KPIs)
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Customer Retention Rate
  • Gross Revenue Retention (GRR)
  • Net Revenue Retention (NRR)
  • Renewal Rate
  • Product Adoption Rate
  • Customer Health Score
  • Upsell and Cross-sell Revenue
  • Time to Value (TTV)
Benefits
  • Competitive salary
  • Annual performance bonus
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible work schedule
  • Fully remote work environment
  • Professional development and training opportunities
  • Employee Assistance Program (EAP)
  • Wellness program
  • Home office stipend
  • Career advancement opportunities

Salary Range
$75,000 - $120,000 per year, depending on experience, qualifications, and location. Additional bonus and commission opportunities may be available.
Equal Employment Opportunity
We are an Equal Opportunity Employer and value diversity at all levels of the organization. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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