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Customer Success Operations Jobs in Indiana (NOW HIRING)

EOS

Network Operations Service Lead

Jeffersonville, IN · On-site

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

EOS

Field Operations Service Lead

Jeffersonville, IN · On-site

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

New

EOS

Field Operations Service Lead

Jeffersonville, IN

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

New

EOS

Field Operations Service Lead

Jeffersonville, IN

Customer Success & Service Management * Experience in service management, customer expectations ... Operational & Organizational Skills * Strong organizational and time-management skills, with the ...

New

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

S. business hours, based on operational needs. Team members must be available to work assigned ... Partner with Customer Success Managers and internal teams to support customer outcomes. * Use AI ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Indiana

Customer Success Operations information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success operations jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer success operations in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

How does a Customer Success Operations professional typically collaborate with Customer Success Managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the key skills and qualifications needed to thrive as a Customer Success Operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is Customer Success Operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are popular job titles related to Customer Success Operations jobs in Indiana? For Customer Success Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Indiana look for? The top searched job categories for Customer Success Operations jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Operations jobs? Cities in Indiana with the most Customer Success Operations job openings:
Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.
Director of Financial Operations

Director of Financial Operations

Remodel Health

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

About Remodel Health
We are Remodel Health, the health benefits platform that revolutionizes health benefits for organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.
We were founded on faith-based principles and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.
Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. earn more about who we are here!
Position Summary
Remodel Health is seeking a strategic, operationally minded, and highly analytical Director of Financial Operations to lead and scale the organization's Financial Operations function. This leader will oversee the integrity, scalability, compliance, and performance of all premium payment, billing, carrier payment, banking, and financial operational workflows across the organization.
The Director of Financial Operations will serve as the senior operational leader responsible for building sustainable financial processes, strengthening internal controls, driving automation initiatives, and developing a high-performing Financial Operations team. This role requires a leader who can operate both strategically and tactically, partnering cross-functionally with Product, Engineering, Customer Success, Advisement, Launch, Finance, and Executive Leadership to improve operational outcomes and customer experience.
The ideal candidate is highly organized, systems-oriented, process-minded, technically savvy, and passionate about operational excellence and team development.
Key Responsibilities
1. Financial Operations Strategy & Leadership
  • Lead and develop the Financial Operations department, including Managers, Senior Specialists, and Specialists.
  • Establish department vision, goals, KPIs, and operational standards aligned with company objectives.
  • Build scalable operational frameworks to support organizational growth and evolving product offerings.
  • Partner with executive leadership to drive strategic operational initiatives and organizational efficiencies.
  • Create a culture of accountability, continuous improvement, customer care, and operational excellence.
2. Billing & Premium Payment Operations
  • Oversee all customer billing and premium payment operations to ensure accuracy, timeliness, and compliance.
  • Ensure successful execution of:
    • carrier premium payments
    • ACH processing
    • invoice generation
    • payment reconciliations
    • banking workflows
    • payment exception handling
  • Develop operational controls and escalation frameworks to minimize financial risk and payment discrepancies.
  • Monitor operational metrics and trends to proactively identify areas of concern or improvement.
3. Banking, Reconciliation & Financial Controls
  • Oversee banking relationships, cash movement processes, reconciliations, and payment integrity workflows.
  • Ensure strong internal controls, audit readiness, and compliance with company policies and external regulations.
  • Partner with Finance and Accounting teams to support month-end close processes, reporting accuracy, and financial integrity.
  • Develop and maintain standardized reconciliation and audit procedures across all financial operations functions.
4. Systems, Automation & Operational Scalability
  • Lead financial operations systems strategy across platforms including:
    • RH Platform
    • Sage Intacct
    • Salesforce
    • Power BI
    • Help Scout
    • Banking and payment systems
  • Drive automation initiatives that reduce manual touchpoints, improve reporting accuracy, and increase operational throughput.
  • Partner closely with Product and Engineering teams to prioritize system enhancements and operational tooling improvements.
  • Oversee workflow documentation, process mapping, and SOP development.
5. Reporting, Analytics & Process Optimization
  • Develop and maintain operational reporting dashboards and KPI frameworks.
  • Analyze billing, payment, banking, and operational trends to inform strategic decisions.
  • Provide executive-level reporting and recommendations regarding operational health, risks, and opportunities.
  • Lead special projects related to financial operations transformation, tooling implementation, and organizational scalability.
6. Cross-Functional Collaboration
  • Partner closely with:
    • Customer Success
    • Advisement
    • Launch
    • Product & Engineering
    • Finance & Accounting
    • Sales Leadership
  • Act as the senior escalation point for complex payment, billing, carrier, and operational issues.
  • Support organizational alignment between operational execution and customer experience outcomes.
Qualifications
Required Skills & Experience
  • Bachelor's degree in Accounting, Finance, Business Administration, or related field required.
  • 7+ years of experience in financial operations, billing operations, accounting operations, banking operations, or related fields.
  • 3+ years of leadership experience managing operational or financial teams.
  • Strong understanding of:
    • payment operations
    • banking workflows
    • reconciliations
    • financial controls
    • operational reporting
    • process improvement methodologies
  • Proven experience leading operational transformation, workflow optimization, or automation initiatives.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent communication, organizational, and cross-functional leadership abilities.
  • Ability to manage multiple priorities and projects in a fast-paced environment.
Preferred Qualifications
  • Experience within healthcare, health insurance, benefits administration, payroll, or fintech environments.
  • Knowledge of ACA and health insurance operational workflows.
  • Experience managing carrier payment relationships and escalations.
  • Familiarity with:
    • Sage Intacct
    • Salesforce
    • Power BI
    • Help Scout
    • Google Workspace
    • Microsoft Office Suite (especially Excel)
  • Banking or treasury management experience preferred.
Benefits
  • Full health benefits offering, including life, long-term disability, dental, and vision
  • Generous PTO
  • 401(k) match

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