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Customer Success Operations Manager Jobs in Rancho Cucamonga, CA

Lineage Logistics

Operations Manager

Riverside, CA · On-site

$75K - $135K/yr

Ensure people, process and technology enable meeting all customer service standards. KEY DUTIES AND ... Success in this role enables greater responsibilities and promotions! A career at Lineage starts ...

EoS Fitness

Operations Manager

Jurupa Valley, CA · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Socket.dev

Operations Manager

La Mirada, CA · On-site

$90 - $120/hr

The Operations Manager is responsible for supporting and managing the day-to-day operations of ... Evaluate processes to ensure they are compliant with laws, regulations, and customer or company ...

New

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

The Operations Manager oversees resources, drives process improvements, and ensures that daytoday execution aligns with company goals and customer expectations. The ideal candidate is selfdriven ...

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

The Operations Manager oversees resources, drives process improvements, and ensures that day-to-day execution aligns with company goals and customer expectations. The ideal candidate is self-driven ...

Amazon

Operations Manager

Ontario, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Eastvale, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

PDS Health

Operations Manager

La Puente, CA · On-site

$27.75/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

Amazon

Operations Manager

Eastvale, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Moreno Valley, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

San Bernardino, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

EōS Fitness

Operations Manager

Corona, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Moreno Valley, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Amazon

Operations Manager

Riverside, CA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

PDS Health

Operations Manager

La Puente, CA · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Rancho Cucamonga, CA

Customer Success Operations Manager information

See Rancho Cucamonga, CA salary details

$45.5K

$126.4K

$138.5K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Rancho Cucamonga, CA is $126,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,900.00 and $136,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Rancho Cucamonga, CA?

For Customer Success Operations Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Customer Success Operations Manager jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Success Operations Manager jobs?

Cities near Rancho Cucamonga, CA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $126,388 per year, or $60.8 per hour.

Operations Manager

Lineage Logistics

Riverside, CA • On-site

$75K - $135K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Manage warehouse operational activities including budgeting, labor scheduling, safety, security, housekeeping, and sanitation.

  • Train, supervise, and provide performance feedback to direct reports to ensure productivity and efficiency.

  • Analyze operational reports, improve procedures, and coordinate with other departments to meet customer service standards and KPIs.

Job description

Manage the warehouse's operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards.KEY DUTIES AND RESPONSIBILITIES
  • Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
  • Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory
  • Partner with sales, inventory control, and operations support to ensure availability of products
  • Plan long-range labor needs based on sales forecasts and input from management
  • Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members
  • Operate the facility in compliance with health, safety, and environment regulations to establish and practice a culture of safety among the team members at all times
  • Analyze operational reports to identify trends and recommend solutions to management
  • Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc.
ADDITIONAL DUTIES AND RESPONSIBILITIES
  • Work with machinery and material handling equipment
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
  • 5 years warehouse operations or direct warehouse management experience
  • Experience with Warehouse Management System (WMS)
  • Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning
  • Ability to effectively present information to customers, clients, and employees of the organization
  • Proficient computer skills, including Microsoft Office Suite
  • Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear
  • Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility
  • Ability to work a flexible work schedule and shift, including weekends if needed
  • Must be comfortable with various noise levels, at times, can be loud
Pay Range:$75,400.00 - $135,600.00

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Lineage Logistics logo

About Lineage Logistics

Sourced by ZipRecruiter

At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Lineage Logistics is the industry's leading innovator in temperature-controlled supply chain and logistics. Lineage's expertise in end-to-end logistical solutions, its unrivaled real estate network, and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In pursuit of this shared purpose, we are working to build a world class Solutions Design team.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

2012

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