Customer Success Manager
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Customer Success Manager
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
Customer Success Manager
$50K - $70K/yr
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...
Customer Success Manager
$50K - $70K/yr
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
Customer Success Manager
Yorba Linda, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
Quick apply
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
Customer Success Executive Hippocratic AI is seeking a Customer Success Executive with health ... Manage day-to-day client relationships, ensuring seamless communication and addressing operational ...
Customer Success Executive Hippocratic AI is seeking a Customer Success Executive with health ... Manage day-to-day client relationships, ensuring seamless communication and addressing operational ...
Senior Customer Success Manager
Ontario, CA · On-site +1
As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into ...
Quick apply
Senior Customer Success Manager
Ontario, CA · On-site +1
As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
Manage day-to-day client relationships, ensuring seamless communication and addressing operational ... customer success, account management, or project management. * Experience leading complex, onsite ...
Manage day-to-day client relationships, ensuring seamless communication and addressing operational ... customer success, account management, or project management. * Experience leading complex, onsite ...
Manage day-to-day client relationships, ensuring seamless communication and addressing operational ... customer success, account management, or project management. * Experience leading complex, onsite ...
Manage day-to-day client relationships, ensuring seamless communication and addressing operational ... customer success, account management, or project management. * Experience leading complex, onsite ...
Customer Success Manager Arable is seeking a Customer Success Manager to support growers and ... You will work closely with customers to understand their operations, help them get meaningful value ...
Customer Success Manager Arable is seeking a Customer Success Manager to support growers and ... You will work closely with customers to understand their operations, help them get meaningful value ...
Customer Success Manager Arable is seeking a Customer Success Manager to support growers and ... You will work closely with customers to understand their operations, help them get meaningful value ...
Customer Success Manager Arable is seeking a Customer Success Manager to support growers and ... You will work closely with customers to understand their operations, help them get meaningful value ...
You will work closely with customers to understand their operations, help them get meaningful value ... Your Role As a Customer Success Manager, you will be a key member of Arable's Customer Success team ...
You will work closely with customers to understand their operations, help them get meaningful value ... Your Role As a Customer Success Manager, you will be a key member of Arable's Customer Success team ...
As a Strategic Customer Success Partner, you will be the primary point of contact and strategic ... S&OP / Inventory Management: Actively engage in Sales & Operations Planning for assigned accounts.
As a Strategic Customer Success Partner, you will be the primary point of contact and strategic ... S&OP / Inventory Management: Actively engage in Sales & Operations Planning for assigned accounts.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
Quick apply
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
Quick apply
... operational initiatives. * Act as a customer advocate by proactively identifying challenges ... Experience in managing customer success programs, customer retention, and upselling strategies.
Senior Director, Customer Success (RapidScale)
Placentia, CA · On-site
$148K - $247K/yr
We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds ... Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just ...
Senior Director, Customer Success (RapidScale)
Placentia, CA · On-site
$148K - $247K/yr
We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds ... Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just ...
Customer Success Operations Manager information
See Rancho Cucamonga, CA salary details
$45.5K - $53.9K
3% of jobs
$53.9K - $62.4K
0% of jobs
$62.4K - $70.8K
3% of jobs
$70.8K - $79.3K
2% of jobs
$79.3K - $87.7K
2% of jobs
$87.7K - $96.2K
3% of jobs
$96.2K - $104.7K
1% of jobs
$104.7K - $113.1K
1% of jobs
$113.1K - $121.6K
0% of jobs
$121.6K - $130K
1% of jobs
$130.8K is the 25th percentile. Wages below this are outliers.
$130K - $138.5K
83% of jobs
$45.5K
$126.4K
$138.5K
How much do customer success operations manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for customer success operations manager in Rancho Cucamonga, CA is $126,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,900.00 and $136,900.00 per year, depending on experience, location, and employer.
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What is a customer success operations manager?
A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.
What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?
A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.
How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?
A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Rancho Cucamonga, CA look for? The top searched job categories for Customer Success Operations Manager jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Customer Success Operations Manager jobs? Cities near Rancho Cucamonga, CA with the most Customer Success Operations Manager job openings:
Job description
Customer Success Manager
Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.
Have fun! Hustle! Make it happen! Join the Metroll Sales team today!
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.
The Responsibilities:
- Develop a deep understanding of product features and benefits
- Develop a deep understanding of customer needs and goals
- Educate customers on Metroll's product offering
- Provide a high-touch, consultative approach to customer service
- Lead the customer through the sales cycle- from quotation to production all the way to product delivery
- Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
- Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
- Effectively communicate cross-departmentally with other departments to provide excellent customer
The ideal candidate has:
- A bachelor's degree in business administration or something similar
- Project management experience from conception to completion
- Multitasking and time-management abilities
- Client-facing and teamwork abilities
- Microsoft Office knowledge (Excel, Word, Outlook)
About Metroll
Sourced by ZipRecruiter
Industry
Construction materials wholesalers
Company size
501 - 1,000 Employees
Headquarters location
Fontana, CA, US
Year founded
2010