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Customer Success Operations Manager Jobs in Rancho Cucamonga, CA

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

DATA CLEAN LLC

Customer Success Manager

Anaheim, CA · On-site

$70 - $80/hr

Collaborate with Regional Operation Managers to achieve seamless implementation of the enterprise ... Ensure customer success and positive experience for customers. * Achieve assigned revenue quota in ...

New

Flexport

3PL Customer Success Manager

San Bernardino, CA · On-site

$65 - $89/hr

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

Wireless CCTV

Field Operations Manager

Ontario, CA · On-site

Partner with Sales, Customer Success, Engineering, Inventory, and Supply Chain teams to support ... Bachelor's degree in Operations Management, Engineering, Business, Electronics, Supply Chain, or ...

Wireless-Cctv-

Field Operations Manager

Ontario, CA · On-site

$110 - $150/hr

Partner with Sales, Customer Success, Engineering, Inventory, and Supply Chain teams to support ... Bachelor's degree in Operations Management, Engineering, Business, Electronics, Supply Chain, or ...

Workiva

Spring 2027 Intern - Customer Success

Pomona, CA · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

New

COFREIGHT INC

Operations Manager

Riverside, CA · On-site

$85K - $90K/yr

... customers and business objectives. Success in this role means delivering strong results across ... As an Operations Manager, you will: * Lead daily warehouse operations across receiving, inventory ...

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Customer Success Operations Manager information

See Rancho Cucamonga, CA salary details

$45.5K

$126.4K

$138.5K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Rancho Cucamonga, CA is $126,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,900.00 and $136,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Rancho Cucamonga, CA?

For Customer Success Operations Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Customer Success Operations Manager jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Customer Success Operations Manager jobs?

Cities near Rancho Cucamonga, CA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $126,388 per year, or $60.8 per hour.

Customer Success Manager

Kastle Systems International, LLC

Yorba Linda, CA • On-site

$65 - $90/hr

Other

This job post has expired today. Applications are no longer accepted.

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, serving over 460M square feet of real estate globally. Clients span commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure their security is the most effective, efficient and convenient. Kastle's integrated security solution—including access control, video, and remote video monitoring—significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities
  • Serves as the primary point of contact and builds long‑term relationships with customers.
  • Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle‑centric and industry best practices.
  • Utmost responsiveness to client calls and emails – addressing needs as the primary point‑of‑contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on‑time completion, support issues escalation, sales opportunities follow‑up, etc.
  • Travel to client sites for training, installation support, quarterly check‑ins, and to meet client needs as they arise.
  • Monitor and analyze customer’s usage of our service.
  • Develop cross‑functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications
  • Bachelor’s degree preferred.
  • 2–4 years of Account Management/Customer Success Management experience.
  • Ability to create, maintain, and enhance customer relationships.
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner.
  • Technical competence (understanding of software, hardware, networks, etc.).
  • Detail oriented, motivated, persistent and a skilled negotiator.
  • High level of initiative, self‑directed, and works well in a team environment.
  • Experience training customers on the use of technology.
  • Experience navigating through complex legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
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