Customer Success Operations Manager Jobs in Milwaukee, WI

At Federal Heath, our success is a direct result of our exceptional people. We are looking to add a talented and motivated Operations Manager who shares our values of teamwork, commitment, integrity, and mutual respect to our Racine, WI team! Position Objective: The Operations Manager is responsible for directing and coordinating the daily operations of the print manufacturing facility in Racine, Wisconsin.

This role ensures production efficiency, safety, quality, and on-time delivery while leading continuous improvement initiatives across the operation. The Operations Manager leads production leadership, maintenance, and operational support teams to meet company performance goals. Success in this role requires a strong leader who can motivate teams, improve processes, and implement operational strategies that support both short- and long-term company objectives.

The ideal candidate brings a results-driven mindset, strong operational discipline, and a passion for building a culture of accountability, safety, and continuous improvement.

Key Responsibilities:

Operations Leadership Direct and oversee daily production operations to ensure efficiency, quality, and on-time delivery. Lead and motivate production leadership and maintenance teams to achieve operational and company objectives. Maintain organization and accountability across the daily production schedule. Establish operational goals, performance metrics, and standards aligned with company objectives. Team Leadership & Development Provide leadership, coaching, and mentorship to department supervisors and team members.

Foster a culture of engagement, accountability, and continuous development. Conduct employee performance reviews and support career development initiatives. Manage workforce planning, scheduling, and staffing levels to support operational demands. Lead recruitment efforts to ensure adequate staffing and retention of key talent. Production & Process Management Coordinate closely with Production Planning, Inventory Control, and Warehouse teams to ensure efficient workflow from order intake through product shipment.

Identify opportunities to improve production processes, reduce waste, and increase productivity. Participate in and lead continuous improvement initiatives and operational review meetings. Financial & Operational Performance Analyze production data and operational metrics in partnership with the Vice President of Manufacturing to drive informed business decisions. Monitor operational costs, productivity, and efficiency metrics to ensure financial performance targets are met.

Implement process improvements that support operational scalability and profitability. Safety & Compliance Maintain full responsibility for the safety and well-being of all employees within the facility. Ensure adherence to company safety policies, OSHA regulations, and industry best practices. Promote a proactive safety culture through training, monitoring, and continuous improvement. Communication & Coordination Lead regular team meetings to communicate company objectives, production performance, and improvement initiatives.

Ensure clear communication across departments to support operational alignment and problem resolution. Serve as a key operational liaison between management and production teams.

Qualifications:

Experience

Minimum 10 years of experience in a manufacturing environment Minimum 5 years of leadership experience in print manufacturing operations Experience with screen printing, digital printing, and graphics finishing processes preferred Education Bachelor's degree in Business, Operations Management, Manufacturing, or related field preferred Technical & Professional Skills Demonstrated expertise in production workflow from order acceptance through product shipment Experience implementing Lean Manufacturing, Six Sigma, or other continuous improvement methodologies Strong analytical and problem-solving skills with the ability to troubleshoot operational challenges using a structured approach Proven ability to drive operational improvements and increase efficiency Strong organizational, planning, and resource management skills Leadership Competencies Excellent communication skills with the ability to effectively engage at all levels of the organization Proven ability to lead teams, develop talent, and build a high-performance culture Commitment to maintaining a workplace culture focused on safety, quality, and customer satisfaction Strong change management and continuous improvement mindset Benefits We pay competitive wages and offer a comprehensive benefits package, including: Health, dental, and vision care Flexible Spending Plans Tuition Reimbursement 401(k) Plans Paid vacation and holidays And more!

If you're looking for an interesting career in a unique industry, contact us for consideration! Employment Type: Full Time Years Experience: 5 - 10 years Salary: $100,000 - $120,000 Annual Bonus/Commission: No