ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Gilbert, AZ

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

Proven experience in a customer success, account management, or similar client-facing role. * Strong knowledge of customer success processes and CRM software, with preference given to candidates with ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

EHS Insight

Customer Success Associate

Phoenix, AZ · On-site

Manage the onboarding of new customers, minimizing customers time to value. Lead customers through ... Success in a technology field. * Environmental, Health, and Safety industry knowledge and ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

$65 - $90/hr

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$60 - $85/hr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · Remote

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Jobless

Customer Success Associate

Phoenix, AZ · On-site

$60 - $80/hr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

4over

Customer Success Representative

Phoenix, AZ · On-site

$18 - $19/hr

Summary The Customer Success Representative (CSR) plays a key role in delivering exceptional ... Holding oneself accountable for managing workloads, handling responsibilities, and maintaining ...

626

Customer Success Manager Overnight Shift

Phoenix, AZ · Remote

$50K - $65K/yr

Customer Success Manager Summary/Objectives: A Customer Success Manager at 626 manages assigned Customer relationships and works with 626's Field Service Engineers to ensure a successful service ...

New

4over

Customer Success Representative

Phoenix, AZ · On-site

$18 - $19/hr

Summary The Customer Success Representative (CSR) plays a key role in delivering exceptional ... Holding oneself accountable for managing workloads, handling responsibilities, and maintaining ...

previous page

Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Gilbert, AZ

Customer Success Operations Manager information

See Gilbert, AZ salary details

$44.4K

$123.3K

$135.1K

How much do customer success operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success operations manager in Gilbert, AZ is $123,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Gilbert, AZ?

For Customer Success Operations Manager jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Gilbert, AZ look for?

The top searched job categories for Customer Success Operations Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Customer Success Operations Manager jobs?

Cities near Gilbert, AZ with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $123,283 per year, or $59.3 per hour.

Customer Success Specialist

LocalWork

Chandler, AZ • On-site

Full-time

Re-posted 8 days ago

Job description

At LocalWork, we are excited to announce an opening for a full-time Customer Success Specialist to join our dedicated team. This challenging and rewarding role is ideal for a professional looking to thrive in a dynamic, non-remote work environment. Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about delivering exceptional support and building lasting relationships with clients.

The successful candidate will be based in our office, directly engaging with our clients to help them navigate and maximize the benefits of our solutions. As a Customer Success Specialist, you'll be instrumental in guiding our clients through their customer journey, ensuring they receive the utmost value from our services. We're looking for a proactive team player who excels in a fast-paced setting and is committed to driving customer satisfaction through excellent service and product knowledge.

Duties and Responsibilities
  • Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with LocalWork.
  • Onboard new customers, providing training and resources to ensure they are fully equipped to effectively use our platform.
  • Monitor customer health metrics, identify risk, and execute loyalty programs to boost customer engagement.
  • Act as a liaison between the customer and various teams, including Sales and Technical Support, to ensure customer issues are resolved promptly.
  • Gather customer feedback and collaborate with the product team to help drive product improvements.
  • Regularly update clients on new features and functionalities, encouraging adoption and deeper product integration.
  • Conduct periodic check-ins and execute on customer retention strategies to reduce churn.
  • Prepare detailed reports on account status, renewal, and forecast for internal use to aid in decision-making processes.
  • Advocate for the customer's needs internally within the company to ensure that their goals and deadlines are met.
  • Facilitate successful resolution of customer concerns, escalating higher complexity issues as necessary.
Requirements
  • Proven experience in a customer success, account management, or similar client-facing role.
  • Strong knowledge of customer success processes and CRM software, with preference given to candidates with HubSpot experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability in driving retention and satisfaction through innovative strategies and tactics.
  • Excellent organizational skills, with the ability to manage multiple accounts and priorities seamlessly.
  • Adept at problem-solving and negotiation, with a consistent track record of resolving issues and ensuring customer success.
  • Resilience in navigating customer concerns and maximizing satisfaction while maintaining positive client relationships.
  • Higher education in related fields (Business, Communications, or similar) preferred.
  • Ability to thrive in a dynamic, collaborative environment and invest in ongoing personal and professional development.
  • Keen attention to detail and an analytical mindset towards customer engagement and retention metrics.